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Napleton's Aston Martin Downers Grove
Downers Grove, IL
822 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Common courtesy is the simple philosophy of treating the customer the way we'd want to be treated," said Bill Napleton of his family's success in the car business. "This is something that my grandfather, Ed, and my father, Fran, had instilled into my brothers and I as we grew up working in our family's business. My Grandpa Ed knew that if you treat people right, offer them more for their money and give them great service, they'd come back. And you know what? Eighty years later, he was right.
Today the Napleton Family operates more than 50 dealerships in four states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business.
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Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
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Showing 822 reviews
March 21, 2009
Downers Grove Saab / Luxury motors is a horrible dealer and would avoid them at all costs if shopping for a new or used Saab. They have dishonest sales and finance associates, that are only there to make a and would avoid them at all costs if shopping for a new or used Saab. They have dishonest sales and finance associates, that are only there to make a commission off the sale and offer no assistance after the sale. After purchasing our Saab, we had a few issues related to the sales and financing team. A: They never paid off lien on our trade in so we ended up with 2 months of overdue payments on car we traded in and no longer had., Finally, after giving them every chance to make good, I ended up seeking legal help from states attorney. This is still an open issue and now may effect my credit rating. Calling the dealer to follow up on these issues I could never get hold of the person in charge of payoffs. Every time I would call the person in charge of payoffs was A: out to lunch, B: sick, C: just left for the day (at 10:00 AM,), D: in bathroom, E: just stepped away F: dealing with customer, etc. They wasted my time giving me the run around for weeks. I heard every excuse imaginable and my calls were never returned by a person in charge of payoffs. . B: They never told us until after we signed they only had one electronic key fab for car. Sales people and managements response was "we just give you what we have with the car". This would have been nice to know up front as these are expensive to replace so we could have factored that into the price of car, or chosen a different one. We finally were able to get this taken care of by the service department when I realized sales could care a less about me or the car they sold me, or helping me out. This has been the worst auto purchasing experience I have ever had to deal with in my life, and would consider a different Saab dealer and doing your homework on any dealership before making any auto purchase. C: They added extra charges for interior protection and gap insurance and stated they were required to charge these with the loan. Could have gotten these much cheaper and dealer overcharged me for these items.. More
by LTrentlage
Employees Worked With
Joe Milano /Hector
January 03, 2009
advised i was interested in specific car and was told i would need $6-7,000 down payment. i said no. they immediately said $2-3,000 would be ok. i made appointment. when i arrived they had let someone else would need $6-7,000 down payment. i said no. they immediately said $2-3,000 would be ok. i made appointment. when i arrived they had let someone else test drive the car and it wasnt there. by the time i finally saw it, my time had been wasted because the vehicle had a dent in it and the check engine light was on. salesman offered to show me other vehicles, and i finally selected one that seemed to be in decent shape. i asked for an extended warranty, however they chose the length of the warranty without asking what i wanted. later that day after the purchase, i looked online and found out the dealership lied about the price of the car and i was charged $2,000 extra and they did not even have the decency to take the car offline so i wouldn't notice. even after this, i was contemplating the purchase of another vehicle from them and the management lied to me about my credit score (neither my fico or auto enhanced were what they said it was) and they did not submit it to any lenders that could have done the deal and instead told me what the lenders probably would say. i am highly disappointed. since purchasing, customer service has declined greatly and deal has not demonstrated good ethics. More
by callitlikeiseeit
Employees Worked With
paul
