Napleton's Aston Martin Downers Grove

Perfect, Effortless Transaction Napleton's Aston Martin was my second stop of the day while shopping for a pre-owned 2013 Volvo S60. After a substandard experience at the first stop, Napleton's Aston Martin was my second stop of the day while shopping for a pre-owned 2013 Volvo S60. After a substandard experience at the first stop, I was very happy to interact with the staff here at Napleton's. The car I saw online was on the lot, and looked exactly as it did in the ad. My salesperson, Oscar Martinez was friendly, low-pressure, and accommodating. After a short test drive, Oscar quickly worked up a deal for a fair price on both the car I was buying and the one I was trading in. On to the finance department, Phillip offered a fair rate, went over extended warranty options, and that was it. No other add-ons! All in, I think I was at the dealer for less than 2 hours from start to finish. I may not be in the market for a new Aston anytime soon, but I would be happy to have the opportunity to work with this dealer again on a future purchase - like maybe the 97 Porshce 911 I saw in the showroom. More

Amazing Experience My experience with Mr. Martinez and the sales manager, Phil was a pleasant experience. I purchased a used Chevy Suburban that was advertised on the in My experience with Mr. Martinez and the sales manager, Phil was a pleasant experience. I purchased a used Chevy Suburban that was advertised on the internet. The information posted was accurate and concise. Top quality. The personel most professional. I highly recommend this dealership!! More

Great experience I Purchased my 2012 Range Rover from Napleton Aston Martin. My sales person Oscar and manager, Perry were very personable with me. I was from out of t I Purchased my 2012 Range Rover from Napleton Aston Martin. My sales person Oscar and manager, Perry were very personable with me. I was from out of town and they offered to take me to the airport. The buying experience was very smooth for me and I would recommend this dearlership for purchasing a pre-owned vehicle. I would definitely come back again in the future. Brian More

I purchased a car over the phone, covering the condition and options with the salesman. I had the car delivered to my home to find it had deep scratches on the back. Tha car was described as not a mark on and options with the salesman. I had the car delivered to my home to find it had deep scratches on the back. Tha car was described as not a mark on it. It did not have sattelite radio even though I was tol it did. I drove the car after it was taken off the delivery truck and it would stall and drive very sluggish. I had to get the car to a BMW dealer to get the work done, which was an hour away from my home. Then was without a car for 4 more days. Then when the car was ready, luckily covered under warranty, I had to drive with my wife an hour to pick it up and another hour plus back. They sold me a car with problems and knew it. I asked for floor mats for the trouble of dealing with this issue, which with all the problems, they are lucky that is all I was asking for. After about 2 weeks of jerking me around, I was told I got a good deal on the car and they will not give me floor mats. ARE YOU KIDDING ME! I spent nearly $30,000 on this car, when it neede work. Although it was covered under warranty, I had to deal with all that, not to mention the car was slightly misrepresented. DO NOT BUY FROM WHAT IS NOW TRUE SAAB! More

Hi: My name is Paul in Colorado.On Oct 14 I bought a Hi: My name is Paul in Colorado.On Oct 14 I bought a 2008 Saab 93 online through Robbie. I had never wired that much money across the country for Hi: My name is Paul in Colorado.On Oct 14 I bought a 2008 Saab 93 online through Robbie. I had never wired that much money across the country for a car I had never seen in person and I was a little nervous; not helped by my bank branch manager questioning my decision to do so.I was told by Robbie it might take a few days after receiving the funds for the car once posted online for a transport co to pick it up. I was getting more nervous. Robbie then contacted another transport company on his own, the car was delivered inside 1 day and the transport fee ended up bout $250 less than quoted. I was impressed and I would recommend Downers Grove Saab to anyone. Best Regards Paul More

terrible customer service, very rude - manager screams and is ignorant i went in to purchase a vehicle- first thing i noticed was 95% of the employees were in the back eating or on the phone. the person and is ignorant i went in to purchase a vehicle- first thing i noticed was 95% of the employees were in the back eating or on the phone. the person i did speak with seemed very non chalant and clueless. stay away at all costs. More

My experience with Downers Grove Saab was outstanding. From my salesperson, to the sales manager, to the credit manager, and now to the service manager. The buying process was easy and painless; they did From my salesperson, to the sales manager, to the credit manager, and now to the service manager. The buying process was easy and painless; they did what I asked and made it happen. Now that I'm an owner the service department is taking good care of me also, and the Saab extended warranty is was my deciding factor. I would recommend them to anyone! More

My experience with Saab Downers Grove was perfect from beginning to end. Jose Perez, Mike Simon, Dave & Joel were all very professional, knowledgeable, and held customer service as their number 1 priorit beginning to end. Jose Perez, Mike Simon, Dave & Joel were all very professional, knowledgeable, and held customer service as their number 1 priority. I found the car on ebaymotors and was very impressed how quickly I was able to close a great deal. I flew in from Maryland, completed the paper work and drove off completely satisfied. The car looked even better than the pictures on the internet, which were high quality photos. The new management team brings the joy back to the car buying experience. I've already received all of my MVA paperwork (within a week, record time). I recommend this dealership to anyone, and will look at them again when I'm ready to purchase my next vehicle. More

In January 2009, I traded in my 2004 BMW 525i and purchased a 2006 Audi A6 from Saab Downer's Grove. Once the deal was inked, I assumed that Audi would seamlessly handle the payoff of my trade-in an purchased a 2006 Audi A6 from Saab Downer's Grove. Once the deal was inked, I assumed that Audi would seamlessly handle the payoff of my trade-in and I would go about my business and enjoy my new Audi. I have never made a more incorrect assumption!! Here it is in May and I have been paying on my new Audi for several months, which is financed through a credit union (so, of course, Saab Downer's Grove has already received the full check for this). By the way, Saab Downer's Grove sold my BMW about a couple weeks after I traded it in and they don't even have the title!! They did send a check for my BMW pay-off; however, the check was not able to be processed. I have been diligently trying to contact them for the past 2 months on a daily basis with little to no response. So, as it currently stands, my credit is continuing to take a hit because of Saab Downer's Grove inaction as it relates to re-issuing a VALID check to pay off my trade-in and they continue to avoid/ignore my calls. If you or anyone you know have had a similar experience with Saab Downer's Grove/Luxury Motors/Joe Abbas, PLEASE contact me at robertsonrc@yahoo.com. I truly would like to take legal action. More

I traded in my 2006 Audi A3 on April 4, 2008. The price and tradein numbers worked out well for buying a 2008 9-3 Aero. Anyways, the sales part went fine, the orientation was good enough. A few weeks later and tradein numbers worked out well for buying a 2008 9-3 Aero. Anyways, the sales part went fine, the orientation was good enough. A few weeks later, the nightmare began... I called the finance manager, Nash, multiple times to obtain information on the pending payoff on my Audi A3. It was "pending, pending, pending". I started to become leery and come to find out that the only person who can sign checks is Joe Abbas. Ahhh Mr. Abbas (check Lexis Nexis on him or google his previous business dealings - Luxury Motors is on it's way out). Anyways, I found out today that the dealer has "cash flow" problems. Gets better... They sold my Audi, so I inquire why my payoff hasn't been made (only a few thousand)? Apparently they have no idea what happened to the cash from my car sale. Sooo... I'm paying on two cars, only have one, and someone bought a car that Saab of Downers Grove did not have the title to! Illegal according to the IL Attorney General and the Secretary of State. I have no idea what is going on, but stay away - far away! Patrick Saab is a much better dealer, with upstanding sales folks. Would I have know the horror of Saab of Downers Grove, I would have spent the few extra bucks and got the car at Patrick. Lesson learned! I think their are more of you out there, as such, if you'd like to band together for a class action suit, drop my a line - mrzfxr@gmail.com More