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Napleton's Aston Martin Downers Grove

Downers Grove, IL

4.8
818 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years. Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives. Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois. Common courtesy is the simple philosophy of treating the customer the way we'd want to be treated," said Bill Napleton of his family's success in the car business. "This is something that my grandfather, Ed, and my father, Fran, had instilled into my brothers and I as we grew up working in our family's business. My Grandpa Ed knew that if you treat people right, offer them more for their money and give them great service, they'd come back. And you know what? Eighty years later, he was right. Today the Napleton Family operates more than 50 dealerships in four states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business.
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217 Ogden Ave

Downers Grove, IL

60515

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Showing 818 reviews

August 17, 2018

Smooth deal Found a used car we wanted at Napleton and met with Vince. From start to finish they were great with test drives, pricing and finalizing the deal. Qu More

by bobd
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Perry Galecki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vince Balachia
August 16, 2018

Great purchase experience From the first time seeing the vehicle on line 8 days later the car was in my driveway halfway away across the country from Chicago. Vince and the sta More

by JG73
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Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vince Balachia
August 13, 2018

Stands behind the sale! Purchased a used 2014 Mercedes Benz S550. Sales experience was friendly and fair. Took the car home, and discovered a broken hinge on visor mirror, an More

by Found a winner!
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Price
Recommend Dealer
Yes
Employees Worked With
Margaret Puzanowska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dora Recendiz
August 02, 2018

Professionals that add Personal touches I’ve never been a big reviewer but i had such a pair I’ve experience. Like all dealerships. Money and profit is the goal. This dealership manages to d More

by Johnm1373
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Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Margaret Puzanowska
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 01, 2018

Wonderful!!!!! Thanks so much for making this a wonderful way to buy my beautiful 2014 Audi A5 convertable. Your staff is knowledgeable in their field. Right from More

by Juliette
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Perry Galecki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vince Balachia
July 31, 2018

Very Swift and pleasant Great service, especially from Kyle and Dora. They streamlined the process of the purchase of my first car with their superb customer service. Only do More

by Danny216
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dora Recendiz, Kyle Kozlowski
July 31, 2018

Very sincere accommodating people to work with. Located the vehicle online drove 130 miles to look at the advertised vehicle. Vehicle was clean reflected what I was told. Very up front negotiation More

by Scoot2051
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Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vince Balachia, Dora Recendiz
July 30, 2018

Patient, outgoing, smart, good sense of humor I would recommend him if buying a car from here, very patient, and fun to talk to. Kyle was very polite and helped me find what I was looking for. More

by Kylepass
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Recommend Dealer
Yes
Employees Worked With
Kyle Kozlowski
July 29, 2018

Margarette out standing wow !!!😊 will never forget Her!! When I arrived at Austin Martin outstanding !! Know pressure new my needs I have never exsperienced anything like that with this buying a car and I’ve More

by Crownroyal usa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Perry Galecki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Margaret Puzanowska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I talked to multiple people can’t remember names but they new me buy my first name that means a lot keep up good work!!!very friendly thank you all, Danielle Lee
July 28, 2018

Very good service Very good service,knowledgeable,friendly good sense of humor, it’s was really great doing business with Mr Vince.will highly recommend my friends too More

by Jayboi38
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vince Balachia