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Napleton's Aston Martin Downers Grove
Downers Grove, IL
826 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Common courtesy is the simple philosophy of treating the customer the way we'd want to be treated," said Bill Napleton of his family's success in the car business. "This is something that my grandfather, Ed, and my father, Fran, had instilled into my brothers and I as we grew up working in our family's business. My Grandpa Ed knew that if you treat people right, offer them more for their money and give them great service, they'd come back. And you know what? Eighty years later, he was right.
Today the Napleton Family operates more than 50 dealerships in four states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
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Showing 826 reviews
September 01, 2023
I loved working with a woman. Margaret was efficient yet personable. She was easy to work with and spelled out the process as we went along. The car was absolutely spotless. I am Margaret was efficient yet personable. She was easy to work with and spelled out the process as we went along. The car was absolutely spotless. I am amazed it was in perfect condition- looks like new!!! The detail was impressive. More
by User-1285f460bd
Employees Worked With
August 30, 2023
Friendly and helpful team. Really happy with the customer service, including delivering the vehicle on a different date. Really happy with the customer service, including delivering the vehicle on a different date. More
by T. Erickson
Employees Worked With
August 26, 2023
It was a pleasure working with Agnes, from the moment we met. She was very courteous and professional, providing me with all the information I needed to make my decision. She helped make my experience stres met. She was very courteous and professional, providing me with all the information I needed to make my decision. She helped make my experience stress-free and uncomplicated. Highly recommended. More
by LesJ4
August 23, 2023
Sales Rep Tawny was exceptional in helping me find a vehicle and provided premier service throughout the entire process. I highly recommend this dealership! vehicle and provided premier service throughout the entire process. I highly recommend this dealership! More
by john.c.knauth
Employees Worked With
Tawny Gray
August 09, 2023
Conveniently located to me, good parking, clean and posh looking interior, very friendly staff, not crowded. looking interior, very friendly staff, not crowded. More
by Conrad
Employees Worked With
Other Employees :
Connor, the finance personnel , Omar Colon
August 08, 2023
BUYER BEWARE! !! I started negotiations with Napleton's Aston Martin of Downers Grove the beginning of May of 2023. After unwanted and uneeded back and forth, on M !! I started negotiations with Napleton's Aston Martin of Downers Grove the beginning of May of 2023. After unwanted and uneeded back and forth, on May 18th we finally came to an agreement on the vehicle that I was in search of and was turned over to a different sales representative (that's another story). I drove 2hrs and did the deal, putting down over half of the purchase price in cash and financing the remaining balance. I was then informed that the dealership would be handling title work and registering my new vehicle since I was from out of state and due to financing. I patiently waited till June to call back to the dealership inquiring on my registration transfer and was turned over to the title clerk Marguerite. She stated that she was going to next day me a VIN check form which had to be completed before she could submit my paperwork to the state. This I found odd, because this should've been given to me and explained during my purchase, not after I've waited a month wondering what was going on. I did in fact receive the paperwork the next day as promised and immediately took it to my local DMV for VIN check. I then returned it to the title clerk in the provided self addressed next day air envelope. Called the next business day to verify she had received and was told yes "I am submitting it as we speak". LIES!!! After waiting patiently again for another month, called back and was told that the state was running behind on processing title work. A couple weeks later, called again and left message, received phone call from GM stating that they appologize but I had given the wrong pay-off for my trade by $600!!! NOT TRUE!!! I still have the texts between him and we also called the credit union to get a 10 day pay-off in the F&I office as I was signing paperwork! (After speaking with credit union, looks like they transposed pay-off and amount owed). Here we are 3 months and 3 payments later and as of next week I will have a car that cannot be driven due to not being registered. Today I sat on hold awaiting Marguerite to answer her phone for over 45 minutes. NOTHING! I then called back and spoke with a sales manager (did not catch his name) but he stated that he would call me back within 15 minutes. 4 hours later...NOTHING . Left a message with the receptionist and explained my frustration, she stated that she would pass my info along to "Connor". I did receive a call back from Connor who stated he knew nothing about this ordeal and would look into it. I then explained that I've heard this line before and that if something isn't done, I'm left with no choice other than to obtain legal counsel to get to the bottom of this mess. Connor's response was " if you are threatening legal action, theirs nothin I can do. We will get you the paperwork as soon as we can". VERBATIM. And he HUNG UP!! Very unprofessional establishment, especially for the caliber of vehicles that they represent! I understand that all businesses have their bad days, however.....when you receive text messages from a former employee letting you know that they are no longer with the place due to (and I quote from the text as i write this review) "very unprofessional and not organized", this speaks volumes!!! Do yourself a favor and continue your search!!!!! More
by Shawn J
Employees Worked With
No longer works there
August 07, 2023
The sales and financial support was excellent and helpful. I was able to negotiate a price quickly and fairly helpful. I was able to negotiate a price quickly and fairly More
by jody.simes
July 28, 2023
Omg! ! I am so happy with my purchase. The experience was amazing. Agnes Romanowska is the best. She made the whole experience nice and easy. She was also ! I am so happy with my purchase. The experience was amazing. Agnes Romanowska is the best. She made the whole experience nice and easy. She was also fun to work with so I felt very comfortable. I will highly recommend anyone to go and purchase a vehicle at Napleton Aston Martin Maserati and look for Agnes!!! More
by Tonisha
July 21, 2023
Margaret was wonderful to work with. She is very helpful, and knowledgeable but not pushy. She is very helpful, and knowledgeable but not pushy. More
by Sherzel
