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Napleton's Aston Martin Downers Grove
Downers Grove, IL
825 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Common courtesy is the simple philosophy of treating the customer the way we'd want to be treated," said Bill Napleton of his family's success in the car business. "This is something that my grandfather, Ed, and my father, Fran, had instilled into my brothers and I as we grew up working in our family's business. My Grandpa Ed knew that if you treat people right, offer them more for their money and give them great service, they'd come back. And you know what? Eighty years later, he was right.
Today the Napleton Family operates more than 50 dealerships in four states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
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Showing 825 reviews
September 23, 2018
Great Expierence! Bought two cars from Kyle Kozlowski. Bought a Mercedes Benz E350 and a BMW 328i. Kyle knew his cars backwards and forwards. Kyle was easy to deal with Bought two cars from Kyle Kozlowski. Bought a Mercedes Benz E350 and a BMW 328i. Kyle knew his cars backwards and forwards. Kyle was easy to deal with and made the transaction a lot easier for me. Overall, excellent service Kyle! More
by Todd & Cyndi
Employees Worked With
Dora Recendiz, Kyle Kozlowski
September 20, 2018
Jerry Paul review I enjoyed my experienxe with employees from meeting Sam opon our arrival, Dora's professionalism, and Vince who paved the way to my visit at the deale I enjoyed my experienxe with employees from meeting Sam opon our arrival, Dora's professionalism, and Vince who paved the way to my visit at the dealership More
by Jaguar
Employees Worked With
Sam Rahim, Vince Balachia, Dora Recendiz
September 19, 2018
Great People make Great Places!! Let me start by saying what a pleasure Margaret my salesperson was through the whole purchasing process! She made me feel right at home about my vehi Let me start by saying what a pleasure Margaret my salesperson was through the whole purchasing process! She made me feel right at home about my vehicle purchase. I feel like she is almost family. She is top notch in my book! Yes I would buy another vehicle from Here. Great Job! Keep up what you guys are doing! Thank you, S. More
by Scm_1969
Employees Worked With
September 16, 2018
Great service ! Pick up a 2016 Audi S4, Kyle Kozlowski the sales person was great, very knowledgeable of the brand I bought, place was super clean, I recommend this d Pick up a 2016 Audi S4, Kyle Kozlowski the sales person was great, very knowledgeable of the brand I bought, place was super clean, I recommend this dealer and give it 5 stars !! More
by Maverick
Employees Worked With
Kyle Kozlowski
September 14, 2018
Great experience for out of state buyer They were excellent in helping with the process of buying a car for an out of state buyer from get go. Weather it’s a loan process or treating custome They were excellent in helping with the process of buying a car for an out of state buyer from get go. Weather it’s a loan process or treating customer with respect, they were really good. Special mention to Dora, kyle and Michelle Buying a new or used premium car, Napleton’s ashton martin is the place to be. More
by Rocky gandhi
September 14, 2018
Excellent Margaret was very helpful and knowledgeable about the car she sold me. I would definitely buy my next car from her when the time comes. Margaret was very helpful and knowledgeable about the car she sold me. I would definitely buy my next car from her when the time comes. More
by Roy
Employees Worked With
September 11, 2018
Car buying experience The price and the process was smooth and easy and excellent car buying experience! Vince was very informative and helpful throughout the process. This The price and the process was smooth and easy and excellent car buying experience! Vince was very informative and helpful throughout the process. This a great place to purchase a vehicle. More
by Cousins4
Employees Worked With
Vince Balachia
September 10, 2018
Great, First Auto Loan, Car Purchase Napleton's Aston Martin dealership in Downers Grove has fantastic customer service. While I wasn't there to buy a Aston Martin, I did get a good deal Napleton's Aston Martin dealership in Downers Grove has fantastic customer service. While I wasn't there to buy a Aston Martin, I did get a good deal on my dream car of many years, a 2012 Infiniti G37xS. Throughout the process the entire staff was very welcoming and accommodating and really made the car buying process as easy, fun, and exciting as it should be! Special thanks to Kyle Kozcowksi and Phillip Pickett who worked with me through my first car purchase that required an auto loan and helped make my dream a reality. I will definitely remember them the next time I am purchasing a car. More
by bmills14
Employees Worked With
Phillip Pickett, Kyle Kozlowski
September 09, 2018
First time buying a car from Aston Martin. It was amazing! The staff here was so friendly and helpful. They work with the customer’s budget and make them comfortable with offer. It was an amazing experience at The staff here was so friendly and helpful. They work with the customer’s budget and make them comfortable with offer. It was an amazing experience at Aston Martin Downer’s Grove! More
by Carguy21
Employees Worked With
Brenda Mendez
September 05, 2018
Great buying expierence Kyle was very helpful and professional. I recently purchased a BMW 550i...The whole team at Aston Martin of Chicago...Kyle, Dora and Michelle made my Kyle was very helpful and professional. I recently purchased a BMW 550i...The whole team at Aston Martin of Chicago...Kyle, Dora and Michelle made my buying experience pleasant and stress-free. Found car listing on the dealer website, prompt response to the online inquiry made it easy to set up test-drive. The vehicle was priced competitively and the description of condition was accurate. I would definitely recommend Aston Martin of Chicago to friends and family. More
by franklanderos
Employees Worked With
Michelle Malvasio, Dora Recendiz, Kyle Kozlowski
