Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Napleton's Aston Martin Downers Grove
Downers Grove, IL
818 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Common courtesy is the simple philosophy of treating the customer the way we'd want to be treated," said Bill Napleton of his family's success in the car business. "This is something that my grandfather, Ed, and my father, Fran, had instilled into my brothers and I as we grew up working in our family's business. My Grandpa Ed knew that if you treat people right, offer them more for their money and give them great service, they'd come back. And you know what? Eighty years later, he was right.
Today the Napleton Family operates more than 50 dealerships in four states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 818 reviews
September 26, 2018
Customer service was great Look for Vince he really took pride and got me into what I wanted and I can't forget about Dora she helped me in a major way Look for Vince he really took pride and got me into what I wanted and I can't forget about Dora she helped me in a major way More
by Lace962
Employees Worked With
Vince Balachia, Dora Recendiz
September 24, 2018
Hands down, the best car buying experience ever! Thanks Dora Working with Dora on the purchase of my Hellcat was a delightful experience. Her customer service, follow up, and personality was professional yet pe Working with Dora on the purchase of my Hellcat was a delightful experience. Her customer service, follow up, and personality was professional yet personal! I will always check with Dora on her new and used inventory on every purchase going forward... Thank you Dora!!!! More
by Trevor
Employees Worked With
Steven Miller, Dora Recendiz
September 24, 2018
Excellent Customer Service!! Margaret and Kyle from the sales team were exceptional in their attention to our needs. We must say it was one of the best car buying experience for u Margaret and Kyle from the sales team were exceptional in their attention to our needs. We must say it was one of the best car buying experience for us. Dora from Finance team was great in finding the right kind of financing deal for us. Overall a good dealership to take your business to. More
by Suzanne-Rahul
September 23, 2018
Great Expierence! Bought two cars from Kyle Kozlowski. Bought a Mercedes Benz E350 and a BMW 328i. Kyle knew his cars backwards and forwards. Kyle was easy to deal with Bought two cars from Kyle Kozlowski. Bought a Mercedes Benz E350 and a BMW 328i. Kyle knew his cars backwards and forwards. Kyle was easy to deal with and made the transaction a lot easier for me. Overall, excellent service Kyle! More
by Todd & Cyndi
Employees Worked With
Dora Recendiz, Kyle Kozlowski
September 20, 2018
Jerry Paul review I enjoyed my experienxe with employees from meeting Sam opon our arrival, Dora's professionalism, and Vince who paved the way to my visit at the deale I enjoyed my experienxe with employees from meeting Sam opon our arrival, Dora's professionalism, and Vince who paved the way to my visit at the dealership More
by Jaguar
Employees Worked With
Sam Rahim, Vince Balachia, Dora Recendiz
September 19, 2018
Great People make Great Places!! Let me start by saying what a pleasure Margaret my salesperson was through the whole purchasing process! She made me feel right at home about my vehi Let me start by saying what a pleasure Margaret my salesperson was through the whole purchasing process! She made me feel right at home about my vehicle purchase. I feel like she is almost family. She is top notch in my book! Yes I would buy another vehicle from Here. Great Job! Keep up what you guys are doing! Thank you, S. More
by Scm_1969
Employees Worked With
September 16, 2018
Great service ! Pick up a 2016 Audi S4, Kyle Kozlowski the sales person was great, very knowledgeable of the brand I bought, place was super clean, I recommend this d Pick up a 2016 Audi S4, Kyle Kozlowski the sales person was great, very knowledgeable of the brand I bought, place was super clean, I recommend this dealer and give it 5 stars !! More
by Maverick
Employees Worked With
Kyle Kozlowski
September 14, 2018
Great experience for out of state buyer They were excellent in helping with the process of buying a car for an out of state buyer from get go. Weather it’s a loan process or treating custome They were excellent in helping with the process of buying a car for an out of state buyer from get go. Weather it’s a loan process or treating customer with respect, they were really good. Special mention to Dora, kyle and Michelle Buying a new or used premium car, Napleton’s ashton martin is the place to be. More
by Rocky gandhi
September 14, 2018
Excellent Margaret was very helpful and knowledgeable about the car she sold me. I would definitely buy my next car from her when the time comes. Margaret was very helpful and knowledgeable about the car she sold me. I would definitely buy my next car from her when the time comes. More
by Roy
Employees Worked With
September 11, 2018
Car buying experience The price and the process was smooth and easy and excellent car buying experience! Vince was very informative and helpful throughout the process. This The price and the process was smooth and easy and excellent car buying experience! Vince was very informative and helpful throughout the process. This a great place to purchase a vehicle. More
by Cousins4
Employees Worked With
Vince Balachia
