Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Napleton's Aston Martin Downers Grove
Downers Grove, IL
818 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Common courtesy is the simple philosophy of treating the customer the way we'd want to be treated," said Bill Napleton of his family's success in the car business. "This is something that my grandfather, Ed, and my father, Fran, had instilled into my brothers and I as we grew up working in our family's business. My Grandpa Ed knew that if you treat people right, offer them more for their money and give them great service, they'd come back. And you know what? Eighty years later, he was right.
Today the Napleton Family operates more than 50 dealerships in four states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 818 reviews
October 17, 2018
Great customer service! Vince helped us out by letting us try out they vehicle before purchasing it. He worked with us to get us to where we wanted to be and made the proces Vince helped us out by letting us try out they vehicle before purchasing it. He worked with us to get us to where we wanted to be and made the process quick and painless! The Finance Mgr, Dora, was also quick and respectful of our time. More
by Anonymous
Employees Worked With
Vince Balachia, Dora Recendiz
October 16, 2018
Great purchase experience I worked with Kyle to purchase a used car from this dealership. Kyle was great to work with - knowledgeable about the car and worked hard to meet my n I worked with Kyle to purchase a used car from this dealership. Kyle was great to work with - knowledgeable about the car and worked hard to meet my needs. Dora on the finance side is also a pleasure to work with. More
by Mwoog
Employees Worked With
Dora Recendiz, Kyle Kozlowski
October 15, 2018
Great service! Loved working with Vince and Dora who helped me through the entire process of buying my GLA amg 45. The were always available for questions and concer Loved working with Vince and Dora who helped me through the entire process of buying my GLA amg 45. The were always available for questions and concerns I had since I bought the car from out of state without seeing it in person! The car was shipped and delivered quicker than expected in great condition! Would definitely recommend. More
by Shamiron
Employees Worked With
Dora Recendiz, Vince Balachia
October 09, 2018
Superb Expierence! They were very helpful on the buying process and were very down to earth people! They were very organized and on top of things all the time! They were very helpful on the buying process and were very down to earth people! They were very organized and on top of things all the time! More
by PDiurczak
Employees Worked With
Kyle Kozlowski
October 03, 2018
Best car buying experience! Margaret was simply awesome! She made us feel very comfortable and was helpful every step of the way. She was patient and took the time to answer all Margaret was simply awesome! She made us feel very comfortable and was helpful every step of the way. She was patient and took the time to answer all our questions. Would definitely recommend this dealership to friends and family. More
by Bukee Cole
October 02, 2018
Great Was searching fir a car and found it on line. Went to dealer net vince and bought car great service and great attitude. Will recommend to alk. Was searching fir a car and found it on line. Went to dealer net vince and bought car great service and great attitude. Will recommend to alk. More
by Regina
Employees Worked With
Vince Balachia
October 02, 2018
Great deal, good service Vince was our salesman and he pulled through and got us a good deal on a 2016 BMW X3. We came just an hour before closing and thankfully were able to Vince was our salesman and he pulled through and got us a good deal on a 2016 BMW X3. We came just an hour before closing and thankfully were able to accommodate us. Dora the finance manager was really friendly and pushed us through swiftly while taking the time to explain things in plain English. The only reason I didn’t give the place 5 stars was I wish the building had more amenities for customers. I’ve been in some really nice dealerships like Audi of Morton Grove and MINI of Chicago where it’s more of an experience. But, at the end of the day the people made it a positive experience and we felt like we got a really good deal. More
by Paulve
Employees Worked With
Vince Balachia, Dora Recendiz
October 01, 2018
The Dealership and a salesman’s are awesome. Very nice and p From the moment I walked in the door the staff were so nice and polite and open to me. I was very glad that I was able to test drive the car Before I From the moment I walked in the door the staff were so nice and polite and open to me. I was very glad that I was able to test drive the car Before I purchase the car. More
by Eye of the tiger
September 28, 2018
Audi Q7 2017 Great & efficient service provided by Mr.Kyle. Helped wrap our deal over the weekend in last hour before closing time with much care, concern and pro Great & efficient service provided by Mr.Kyle. Helped wrap our deal over the weekend in last hour before closing time with much care, concern and professionalism. Thanks to the amazing staff for your time & answering our concerns! Syed More
by Syed
Employees Worked With
Dora, Kyle Kozlowski
September 27, 2018
2018 Aston Martin Vanquish S I just took delivery of a brand new 2018 Vanquish S and felt compelled to share my thoughts regarding the complete experience I received from Aston I just took delivery of a brand new 2018 Vanquish S and felt compelled to share my thoughts regarding the complete experience I received from Aston Martin of Chicago. I worked with Norbert Sobotko, Brand Ambassador for AM of Chicago. Norbert is a true professional and someone I would highly recommend to anyone looking for and Aston Martin product or frankly any luxury vehicle. Norbert not only has a depth of product knowledge often missed by others in addition his passion/enthusiasm is infectious. He followed up to make sure every detail was looked after and for someone who has purchased as many vehicles as I have I think Norbert and the team at AM of Chicago (Including Dora Recendiz, Sales Manager) provided me with the best experience I frankly have ever had, If I could rate higher than 5 stars I would! More
by 6965sechelt
