Napleton's Aston Martin Downers Grove

Vince, Dora, Perry Team and Vehicle Purchase Outstanding team led by Vince who was professional, responsive and a pleasure to work with. Dora and Perry provided great leadership in supporting Vi Outstanding team led by Vince who was professional, responsive and a pleasure to work with. Dora and Perry provided great leadership in supporting Vince. Well done team and would endorse the dealership and these individuals. More

Horrible Dealer Bought a 2 year old Audi here. They tried to force VIN etching on the price, after closing the deal told me they only had one of the digital keys, so Bought a 2 year old Audi here. They tried to force VIN etching on the price, after closing the deal told me they only had one of the digital keys, so now I have to buy one from Audi. The digital key they gave me had dead batteries and would not lock or unlock the car when I got home with the car. When they transferred the liscense plate from the trade in they threw out my pewter liscense plate frame. More

Very Pleasant Experience; Highly Recommend Margaret was extremely polite and pleasant to work with. She was was professional and knowledgable while showing us the used vehicle we were intereste Margaret was extremely polite and pleasant to work with. She was was professional and knowledgable while showing us the used vehicle we were interested in. She worked very hard to meet our financial needs and provide us the discount we needed to take the car home! Not only did they make sure everything was top notch, they were completely transparent in regards to the vehicle itself. There was a small crack at the bottom of the windshield that we didn't even notice but Margaret pointed it out right away and assured us that they would replace the windshield at no charge! We were also extremely impressed with the hospitality of everyone we encountered at Napleton Aston Martin Maserati during the waiting process and would reccomend this dealership on the friendliness alone. More

Update after writing this review the manager contacted me that night . He wanted to hear the full story and after hearing it he honored the original terms. after writing this review the manager contacted me that night . He wanted to hear the full story and after hearing it he honored the original terms. They did try to tack on another charge once i was there but after a little arguing it was removed. They reimbursed me for my uber and even got me a lower interest rate on my financing than what I had previously had coming into the deal. Andrew was very knowledgeable and it was refreshing to hear someone know their stuff instead of just faking it or giving generic info . Dora with the aftermarket was amazing and very helpful . She truly wants to make sure you are taken care of ! More

Pleasure to work with! I saw my G37 online and came into Napleton Aston Martin and was in and out in no time. Margaret was great and made sure I had a no hassle experience! I saw my G37 online and came into Napleton Aston Martin and was in and out in no time. Margaret was great and made sure I had a no hassle experience! More

Customer For Life Margaret was such a true professional and treated me like I was a welcomed guest in her home. If your looking for excellent service and cars in excell Margaret was such a true professional and treated me like I was a welcomed guest in her home. If your looking for excellent service and cars in excellent shape...you must make this dealership your next stop. The manager worked with me to get me in my new Audi and was very easy going. This is a really fine/upscale dealership. They made me feel like a million bucks. The Finace lady (Dora) was super sweet and treated my wife and I like family-she was super easy to work with and was extremely fast. The employee who cleaned my car did an amazing job!! Best presentation I’ve ever seen. Whomever owns this dealership please give all your employees a big “High Five” from me.. they were GREAT. Sincerely, Customer For Life More

Great Experience Found a good deal for a car I really liked. It was easy working with Margaret. She is very personable, and doesn't put you off with all the sales pit Found a good deal for a car I really liked. It was easy working with Margaret. She is very personable, and doesn't put you off with all the sales pitch. I had done two test drives for my satisfaction, and she had happily accommodated my request. I had an issue with payment clearance from my bank, which took some time to get resolved. Margaret and the other staff had to wait after the closing time to finish all the paperwork, and they didn't seem upset about it. Would recommend this dealership! More

Excellent customer service It is so worth to check out Aston Martin if you are shopping for cars - Highly recommended their services and vehicles selection. Margaret and Phil It is so worth to check out Aston Martin if you are shopping for cars - Highly recommended their services and vehicles selection. Margaret and Philip are awesome! Both of them made our car buying experience very smooth and pleasant. They are very knowledgeable and patient to share all the information we need to know and they have gone above and beyond to help us even after hours. My husband and I are very pleased with the services at Aston Martin and our new car. Thanks again to Margaret and Philip!!!!! More

Amazing Customer Service Jackson Jolicoeur has gone above and beyond to make my experience with Napleton Aston Martin Maserati so pleasurable. He worked very closely with me o Jackson Jolicoeur has gone above and beyond to make my experience with Napleton Aston Martin Maserati so pleasurable. He worked very closely with me on the price and was right there for me when I got a flat tire that needed immediate attention. He followed up with me every step of the way and made sure everything was perfect before returning my new car back to me. I would highly recommend Jackson and the Napleton Aston Martin Maserati dealership. More

Fast, no nonsense car buying experience Vince was up front, straight forward and created an easy, no nonsense car buying experience. We agreed to a fair price on both the purchase and trade Vince was up front, straight forward and created an easy, no nonsense car buying experience. We agreed to a fair price on both the purchase and trade in and did it quickly. There were no games, no tricks and he was a pleasure to deal with. More