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Napleton's Aston Martin Downers Grove
Downers Grove, IL
825 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Common courtesy is the simple philosophy of treating the customer the way we'd want to be treated," said Bill Napleton of his family's success in the car business. "This is something that my grandfather, Ed, and my father, Fran, had instilled into my brothers and I as we grew up working in our family's business. My Grandpa Ed knew that if you treat people right, offer them more for their money and give them great service, they'd come back. And you know what? Eighty years later, he was right.
Today the Napleton Family operates more than 50 dealerships in four states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
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Showing 825 reviews
December 29, 2018
Friendly, helpful and patient Entering an Aston Martin dealership looking for a used Alfa Romeo can be intimidating but from the moment I pulled into the dealership Vince was graci Entering an Aston Martin dealership looking for a used Alfa Romeo can be intimidating but from the moment I pulled into the dealership Vince was gracious and accommodating and addressed all my questions. I purchased a Giulia and felt I got a fair price. Dora was also pleasant and efficient processing the financial paperwork. More
by Markybob
Employees Worked With
Vince Balachia, Dora Recendiz
December 26, 2018
Excellent!!!! Vince and Phillip were great the entire time! They truly made me feel like my business was valued and appreciated. Top notch across the board! I had m Vince and Phillip were great the entire time! They truly made me feel like my business was valued and appreciated. Top notch across the board! I had my 5 yr old son with me and they treated us like family!!! More
by Carterb5
Employees Worked With
Phillip, Vince Balachia
December 24, 2018
Aimee did a great job helping me secure a car. Amiee did an excellent job responding to my interest in a car at Napleton’s. She responded right away and sent me a video of the car. Although my situ Amiee did an excellent job responding to my interest in a car at Napleton’s. She responded right away and sent me a video of the car. Although my situation was complicated she helped secure the car. She did an excellent job. More
by BDAWG
Employees Worked With
Amiee G
December 21, 2018
Excited Came in to look at a few used cars they had. Wow they have a little of everything for every budget. I met Vince and it was just very pleasurable and h Came in to look at a few used cars they had. Wow they have a little of everything for every budget. I met Vince and it was just very pleasurable and he made me feel like family. I ended up buying my car from him and it was great. Will definitely tell all my friends and family to go to Napleton Aston Martin Maserati and see Vince. Don’t let the expensive name scare u away. They have something for everybody. More
by Johnnag30
Employees Worked With
Vince Balachia
December 20, 2018
Superior Service from the Napleton Team Napleton Aston Martin was our last stop on a long day of dealer browsing but as soon as we stepped out of the car we were greeted warmly and refreshed Napleton Aston Martin was our last stop on a long day of dealer browsing but as soon as we stepped out of the car we were greeted warmly and refreshed by the great attitude of. Vince, our sales rep, was extremely attentive, knowledgeable and patient during our test drive. We had found a similar vehicle at another dealer but the experience with Vince and the Napleton team was far superior and he immediately built trust with us. When it came to purchasing the car, the Napleton team went above and beyond to accommodate us and make the buying experience quick and stress free. Overall, I would say our purchase experience has certainly left us looking solely to Napleton for future vehicle needs. More
by HSebena
Employees Worked With
Vince Balachia
December 14, 2018
Pre owned Audi A4 purchase Only negative was the time if took to fill out the paper work after the purchase was agreed to. Periods at 20 to 30 minutes would go by with little p Only negative was the time if took to fill out the paper work after the purchase was agreed to. Periods at 20 to 30 minutes would go by with little progress. Be good if this was "cleaned up" some. More
by Walter Payton
December 12, 2018
Vince, Dora, Perry Team and Vehicle Purchase Outstanding team led by Vince who was professional, responsive and a pleasure to work with. Dora and Perry provided great leadership in supporting Vi Outstanding team led by Vince who was professional, responsive and a pleasure to work with. Dora and Perry provided great leadership in supporting Vince. Well done team and would endorse the dealership and these individuals. More
by Wwelch
December 12, 2018
Completely Satisfied Vince was great, got me the car I wanted at a price that I am happy with. Mrs. Dora was a pleasure to work with as well. I will definitely spread the Vince was great, got me the car I wanted at a price that I am happy with. Mrs. Dora was a pleasure to work with as well. I will definitely spread the word to those looking for a car of this caliber. More
by Chuck123
Employees Worked With
Vince Balachia
November 29, 2018
Horrible Dealer Bought a 2 year old Audi here. They tried to force VIN etching on the price, after closing the deal told me they only had one of the digital keys, so Bought a 2 year old Audi here. They tried to force VIN etching on the price, after closing the deal told me they only had one of the digital keys, so now I have to buy one from Audi. The digital key they gave me had dead batteries and would not lock or unlock the car when I got home with the car. When they transferred the liscense plate from the trade in they threw out my pewter liscense plate frame. More
by Bluestizz
Employees Worked With
November 27, 2018
Very Pleasant Experience; Highly Recommend Margaret was extremely polite and pleasant to work with. She was was professional and knowledgable while showing us the used vehicle we were intereste Margaret was extremely polite and pleasant to work with. She was was professional and knowledgable while showing us the used vehicle we were interested in. She worked very hard to meet our financial needs and provide us the discount we needed to take the car home! Not only did they make sure everything was top notch, they were completely transparent in regards to the vehicle itself. There was a small crack at the bottom of the windshield that we didn't even notice but Margaret pointed it out right away and assured us that they would replace the windshield at no charge! We were also extremely impressed with the hospitality of everyone we encountered at Napleton Aston Martin Maserati during the waiting process and would reccomend this dealership on the friendliness alone. More
by Taylor W.
Employees Worked With
