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Napleton's Aston Martin Downers Grove
Downers Grove, IL
818 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Common courtesy is the simple philosophy of treating the customer the way we'd want to be treated," said Bill Napleton of his family's success in the car business. "This is something that my grandfather, Ed, and my father, Fran, had instilled into my brothers and I as we grew up working in our family's business. My Grandpa Ed knew that if you treat people right, offer them more for their money and give them great service, they'd come back. And you know what? Eighty years later, he was right.
Today the Napleton Family operates more than 50 dealerships in four states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
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Showing 818 reviews
February 12, 2019
Best service ever!!!! The trio of Vince Balachia, Margaret Puzanowska and Dora Recendiz gave me the best car buying experience ever. Though I was buying a pre-owned vehicle The trio of Vince Balachia, Margaret Puzanowska and Dora Recendiz gave me the best car buying experience ever. Though I was buying a pre-owned vehicle, I was given the treatment of someone buying a $300,000 Aston Martin. Friendly, easy and great service. I can't wait to refer friends to this particular dealership. Kudos to the general manager too. What a great team. More
by kentomah
February 09, 2019
Amazing Experience I don’t know where to begin as to how satisfied I am with this dealer! My experience has been amazing. They immediately addressed our needs and wants I don’t know where to begin as to how satisfied I am with this dealer! My experience has been amazing. They immediately addressed our needs and wants and gave us the perfect vehicle at a perfect price. All thanks to there marvelous sales representative Margaret. Who immediately greeted us and made us feel welcomed .She was nothing but kind throughout the entire process. Many sales representatives would learn a lot from her kindness and professionalism. She went the extra mile to meet our needs which is very appreciated and is recommended! More
by Juan123
Employees Worked With
February 08, 2019
Perfecto I am very happy I met Vince and bought my car from him. Made it fun and joyful. I will tell all my friends and family to go Napleton and c Vince I am very happy I met Vince and bought my car from him. Made it fun and joyful. I will tell all my friends and family to go Napleton and c Vince More
by Perfecto
Employees Worked With
Vince Balachia, Dora Recendiz
February 08, 2019
Great experience. Margaret was great to work with. Best dealership experience I have ever had and would recommend. My young daughter came with to see the truck and Marg Margaret was great to work with. Best dealership experience I have ever had and would recommend. My young daughter came with to see the truck and Margaret could not have been nicer to her. More
by Sean
Employees Worked With
February 04, 2019
"Professional and Friendly" When we made our decision on what we wanted we looked and found it at Napleton Aston Martin. We made a call and the rest of our purchase was easy. V When we made our decision on what we wanted we looked and found it at Napleton Aston Martin. We made a call and the rest of our purchase was easy. Vince and Sam were very friendly, informative and most importantly no pressure. Dora made the paperwork easy to understand and explained everything completely. We felt valued and would call Vince if ever in the market again. He was great. Jim B More
by Jim B
Employees Worked With
Sam Rahim, Vince Balachia, Dora Recendiz
January 12, 2019
Premium service Vince and staff were great and down to earth. I was able to handle all my business, test drive, and paperwork all within 2 hours. Thank you guys. Kee Vince and staff were great and down to earth. I was able to handle all my business, test drive, and paperwork all within 2 hours. Thank you guys. Keep up the great work. More
by Audiman4
Employees Worked With
Vince Balachia, Dora Recendiz
January 12, 2019
Awesome Best car buying experience I’ve ever had! Great professionalism, coming here for my next vehicle purchase, I had my three-year-old daughter with me sh Best car buying experience I’ve ever had! Great professionalism, coming here for my next vehicle purchase, I had my three-year-old daughter with me she was crazy, but all the employees there were more than accommodating for everything we needed. More
by Bruce jr
January 10, 2019
Excellence. Very professional team.Vince made it all happened smooth and fast.Dora is the nicest finance manager I ever dealt with.Overall superb experience,highl Very professional team.Vince made it all happened smooth and fast.Dora is the nicest finance manager I ever dealt with.Overall superb experience,highly recommend. More
by Polski
Employees Worked With
Vince Balachia, Dora Recendiz
January 10, 2019
Great Experience Aimee Godinez was a pleasure to work with on the purchase of my new vehicle. She responded promptly to my emails and was a delight in person when clo Aimee Godinez was a pleasure to work with on the purchase of my new vehicle. She responded promptly to my emails and was a delight in person when closing the deal. The entire experience with this business was extremely gratifying. I encourage everyone to consider purchasing their next car here. More
by Happy Customer
Employees Worked With
Aimee Godinez, Dora Recendiz
January 09, 2019
Amazing Sales Staff & Management! Don't hesitate to search for a Pre Owned vehicle from this Dealership. Yes, it is an Aston Martin Dealership and the first thing you might think of it Don't hesitate to search for a Pre Owned vehicle from this Dealership. Yes, it is an Aston Martin Dealership and the first thing you might think of it has to be expensive. They have a great selection, of other brands to choose from. The quality of their Pre Owned cars is exceptional. Their pricing is very fair and the individuals I dealt with were exceptional as well. Sales Specialist Aimee Godinez was Outstanding as well as Perry Galecki the GM. You can tell the that Perry has empowered his employees to take care of the customer. Overall it was a truly exceptional experience. I wish all Auto Retailers were this good. A five-star rating is not high enough for this store. More
by Luxury Car Guy
