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Napleton's Aston Martin Downers Grove

Downers Grove, IL

4.8
825 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years. Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives. Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois. Common courtesy is the simple philosophy of treating the customer the way we'd want to be treated," said Bill Napleton of his family's success in the car business. "This is something that my grandfather, Ed, and my father, Fran, had instilled into my brothers and I as we grew up working in our family's business. My Grandpa Ed knew that if you treat people right, offer them more for their money and give them great service, they'd come back. And you know what? Eighty years later, he was right. Today the Napleton Family operates more than 50 dealerships in four states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business.
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217 Ogden Ave

Downers Grove, IL

60515

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Showing 825 reviews

February 25, 2019

Ecstatic Simple easy and I am very happy. They where very patient with me as I had some stuff to move around . I will and am telling all my friends and family More

by Crusing
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vince Balachia
Mar 01, 2019 -

Napleton's Aston Martin Downers Grove responded

Congratulations on your new car! We're happy to hear Vince was able to provide you with a positive car buying experience. Thanks again for the recommendation. We hope to be of service to you again in the future. Best wishes, Napleton's Aston Martin of Downers Grove

February 23, 2019

!Margaret! :) I cannot say enough about my experience at Napleton Aston Martin, especially working with Margaret Puzanowska, she's just fantastic. We had a great co More

by Dusty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Margaret Puzanowska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dora Recendiz
Feb 26, 2019 -

Napleton's Aston Martin Downers Grove responded

We're glad to hear that everything was completed to your satisfaction, Dusty! Please let us know if there is ever anything else we can assist you with.

February 23, 2019

Outstanding staff from sales to management You absolutely cannot go wrong purchasing a vehicle from this dealership. I had been searching for a particular car for a long time and happened to fi More

by ParamedicGirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Perry Galecki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steven Miller, Dora Recendiz
Feb 26, 2019 -

Napleton's Aston Martin Downers Grove responded

Thanks for sharing your recent experience with us! We hope you continue to choose Napleton's Aston Martin of Downers Grove as your first choice for all your vehicle needs.

February 21, 2019

Maserati This was by far the easiest and friendliest car buying experience we have ever had from start to finish. We want to thank Vince and Sam for making thi More

by Senol
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vince Balachia
Feb 26, 2019 -

Napleton's Aston Martin Downers Grove responded

We appreciate you choosing Napleton's Aston Martin of Downers Grove! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you!

February 19, 2019

Great! The experience of buying a car was great! Margaret was great from start to finish and made the experience of buying a car very enjoyable. Beside that More

by ES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Perry Galecki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Margaret Puzanowska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dora Recendiz
Feb 26, 2019 -

Napleton's Aston Martin Downers Grove responded

It is great to hear that we were able to get you back on the road so quickly! Thank you again for choosing Napleton's Aston Martin of Downers Grove and we hope to see you again!

February 16, 2019

Great experience!!! My wife and I were a little concerned about purchasing a used Chevy Cruze we found online from an Aston Martin dealership. However, we found our exp More

by Happycustomer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Perry Galecki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steven Miller, Dora Recendiz
Feb 21, 2019 -

Napleton's Aston Martin Downers Grove responded

Hello, thank you for taking the time to leave a review for us at Napleton's Aston Martin of Downers Grove. We're happy we could meet your expectations! If you have any further questions, please don't hesitate to reach out! Take care!

February 15, 2019

Margaret is outstanding! I have been buying cars for over 40 years. Margaret is the most professional car salesperson I have ever worked with. Her knowledge of automobiles i More

by henry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Margaret Puzanowska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dora Recendiz
Feb 19, 2019 -

Napleton's Aston Martin Downers Grove responded

Congratulations on your new vehicle! We're happy to hear Margaret was able to provide you with such a positive car buying experience. We sincerely thank you for the positive review, and look forward to seeing you again soon!

February 12, 2019

Best service ever!!!! The trio of Vince Balachia, Margaret Puzanowska and Dora Recendiz gave me the best car buying experience ever. Though I was buying a pre-owned vehicle More

by kentomah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Margaret Puzanowska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vince Balachia, Dora Recendiz
Feb 19, 2019 -

Napleton's Aston Martin Downers Grove responded

Congratulations on your new car! We're happy to hear our staff was really able to provide you with a positive car buying experience. We hope to be of service to you again in the future. Best wishes, Napleton's Aston Martin of Downers Grove

February 09, 2019

Amazing Experience I don’t know where to begin as to how satisfied I am with this dealer! My experience has been amazing. They immediately addressed our needs and wants More

by Juan123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Margaret Puzanowska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2019 -

Napleton's Aston Martin Downers Grove responded

Hi, thank you for taking the time to leave a review for us at Napleton's Aston Martin of Downers Grove. We're happy we could meet your expectations! We look forward to your next visit! Take care!

February 08, 2019

Perfecto I am very happy I met Vince and bought my car from him. Made it fun and joyful. I will tell all my friends and family to go Napleton and c Vince More

by Perfecto
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vince Balachia, Dora Recendiz
Feb 12, 2019 -

Napleton's Aston Martin Downers Grove responded

Congratulations on your new vehicle! We're happy to hear Vince was able to provide you with a positive car buying experience. We hope to be of service to you again in the future. Best wishes, Napleton's Aston Martin of Downers Grove

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