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Napleton's Aston Martin Downers Grove
Downers Grove, IL
818 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Common courtesy is the simple philosophy of treating the customer the way we'd want to be treated," said Bill Napleton of his family's success in the car business. "This is something that my grandfather, Ed, and my father, Fran, had instilled into my brothers and I as we grew up working in our family's business. My Grandpa Ed knew that if you treat people right, offer them more for their money and give them great service, they'd come back. And you know what? Eighty years later, he was right.
Today the Napleton Family operates more than 50 dealerships in four states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
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Showing 818 reviews
March 19, 2019
Great buying experience Trade my bmw for another bmw, and have to say I’m very pleased with all car purchasing process in this dealership. Another thing I do have to mention Trade my bmw for another bmw, and have to say I’m very pleased with all car purchasing process in this dealership. Another thing I do have to mention is the honesty. I checked the car that I was buying and everything looked perfect for me, signed all the paperwork also buying “AS IS” sheet. But before going away, Vince (dealer who helped me) told me that, there is a part that has to be replaced under the passenger seat and they have already ordered that part, so I’ll have to swing by for the installation soon. I don’t think that others dealers would do the same. Definitely recommend this dealership. And find Vince, he is really professional guy who will comsider all your concerns. More
by Ed
Employees Worked With
Vince Balachia
March 18, 2019
Simple, easy to work with, great customer care! This dealership cares about their cars and who gets to buy them, they are very friendly, and will work out a deal with you to your liking. This dealership cares about their cars and who gets to buy them, they are very friendly, and will work out a deal with you to your liking. More
by Mario Hristov
Employees Worked With
Vince Balachia
March 18, 2019
Best Customer Service! I would highly recommend working with Margaret at Aston Martin! She made the whole process so smoothly! The kind of customer service she offered is ha I would highly recommend working with Margaret at Aston Martin! She made the whole process so smoothly! The kind of customer service she offered is hard to find these days. Thank you Margaret for making my car shopping process one of the best I have had! More
by Josh B
Employees Worked With
March 14, 2019
Amazing Coming to this dealership i disnt know what to expect. As soon as i met Margaret she made everything easy. From the first paper I signed until the las Coming to this dealership i disnt know what to expect. As soon as i met Margaret she made everything easy. From the first paper I signed until the last one. Sevice is amazing. More
by John8212
Employees Worked With
March 12, 2019
Great She was very nice , helped us out . Very outgoing . I recommend anyone to come see her if you give them a visit. She helped me get my srt Jeep . She’s She was very nice , helped us out . Very outgoing . I recommend anyone to come see her if you give them a visit. She helped me get my srt Jeep . She’s great! More
by jimonestuart
Employees Worked With
March 05, 2019
DARKO Very nice dealership And very friendly people Margaret and Phillip was very helpful.I would recommend the anybody who is looking for in your yours car Very nice dealership And very friendly people Margaret and Phillip was very helpful.I would recommend the anybody who is looking for in your yours car More
by Darko
Employees Worked With
March 05, 2019
Read, re-read, and re-read again...!! Once upon a time, a good name meant a lot. A buyer could trust what was said by a sales person, because of the reputation of the business. Think aga Once upon a time, a good name meant a lot. A buyer could trust what was said by a sales person, because of the reputation of the business. Think again...bait and switch is still alive and well. WATCH OUT! More
by Weary Car Buyer
Employees Worked With
March 04, 2019
Such a great experience Jackson was a big help in purchasing my vehicle, very friendly, cool and understanding person! Strongly recommend it here. I’ve had multiple bad exper Jackson was a big help in purchasing my vehicle, very friendly, cool and understanding person! Strongly recommend it here. I’ve had multiple bad experiences looking for a car but here it was so different and thats thanks to my good friend Jackson. More
by Dame
Employees Worked With
Jackson Jolicoeur
March 01, 2019
Giorgi Went above and beyond and got me the car i wanted. will tell all my friends and famiky to go see Vince. Very nice guy to do business with. Went above and beyond and got me the car i wanted. will tell all my friends and famiky to go see Vince. Very nice guy to do business with. More
by GG
Employees Worked With
Vince Balachia
March 01, 2019
Thankful Vince went above and beyond my expectation and I am very thankful. I will tell all my friends and family to come see Vince to by there cars. Vince went above and beyond my expectation and I am very thankful. I will tell all my friends and family to come see Vince to by there cars. More
by Giorgi
Employees Worked With
Vince Balachia
