Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Napleton's Aston Martin Downers Grove
Downers Grove, IL
818 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Common courtesy is the simple philosophy of treating the customer the way we'd want to be treated," said Bill Napleton of his family's success in the car business. "This is something that my grandfather, Ed, and my father, Fran, had instilled into my brothers and I as we grew up working in our family's business. My Grandpa Ed knew that if you treat people right, offer them more for their money and give them great service, they'd come back. And you know what? Eighty years later, he was right.
Today the Napleton Family operates more than 50 dealerships in four states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 818 reviews
April 12, 2019
Excellent Service And Great People Thank You for working with me on this deal. The whole staff was very pleasant. You will definitely be the first I call next time I'm ready for my new Thank You for working with me on this deal. The whole staff was very pleasant. You will definitely be the first I call next time I'm ready for my new car. Big Thanks go out to Margaret that walked me through this. More
by MB
April 10, 2019
Great Car Buying Experience Wonderful experience. Very friendly, personable staff. Vince answered all my questions and the car purchase was speedy and easy. I love my new car and Wonderful experience. Very friendly, personable staff. Vince answered all my questions and the car purchase was speedy and easy. I love my new car and the buying experience made it all the more fun. More
by AZ
April 10, 2019
Friendly service-accommodating and efficient-great follow up Both Vince and Dora were extremely customer oriented, helpful and personable. I would absolutely recommend them to others. Thanks to the both of you! Both Vince and Dora were extremely customer oriented, helpful and personable. I would absolutely recommend them to others. Thanks to the both of you! I appreciate your service. More
by jenjenboogie
Employees Worked With
Vince Balachia, Dora Recendiz
April 08, 2019
Lincoln MKX Purchase This is an extremely pleasant dealership to work with. I found the car online and worked with Aimee, Brittany and Perry to get the deal done before I This is an extremely pleasant dealership to work with. I found the car online and worked with Aimee, Brittany and Perry to get the deal done before I made the 5hr drive to pick it up. I bought one of the least expensive cars on the lot and was treated like I had bought one of the most expensive. I would recommend checking out this dealership to anyone... More
by Mike & Mike
April 08, 2019
Good car buying experience Vince and staff made it easy and painless to buy a car. Got me in and out quick, from test drive to deal. Thanks for all your help. Vince and staff made it easy and painless to buy a car. Got me in and out quick, from test drive to deal. Thanks for all your help. More
by EdP
Employees Worked With
Vince Balachia
April 06, 2019
A7 purchase Vince and Jackson were great. They worked hard, sent me numerous vehicles to review prior to narrowing it down. Certainly helpful in finding the ri Vince and Jackson were great. They worked hard, sent me numerous vehicles to review prior to narrowing it down. Certainly helpful in finding the right trim and vehicle in my range. Clear, honest and direct. More
by Hoppy chef.
Employees Worked With
Vince Balachia, Jackson Jolicoeur
April 04, 2019
Quick, smooth transaction The team at Napleton Aston Martin did a terrific job during my recent car purchase. Vince was probably the least pushy sales person I've ever encounte The team at Napleton Aston Martin did a terrific job during my recent car purchase. Vince was probably the least pushy sales person I've ever encountered, and he made the whole experience very pleasant. Phillip, the Sales Manager, went above my expectations to earn my business, and Dora, the Finance Manager, did an exceptional job with the financing process. Their level of customer service was simply top notch. Don't be intimidated by the beautiful Aston Martins and Maseratis sitting on the lot. The team at this dealership will treat you right -- not matter what vehicle you want to buy! More
by ryandw80
Employees Worked With
Phillip , Vince Balachia, Dora Recendiz
April 01, 2019
Great experience! Straight forward and very kind! came in looking for a car Vince took care of me I left with a car and a great deal. Overall I had an amazing experience here. came in looking for a car Vince took care of me I left with a car and a great deal. Overall I had an amazing experience here. More
by Michael12
Employees Worked With
Vince Balachia
March 27, 2019
Margaret is fantastic to work with! I highly recommend working with Margaret. My husband and I had a great experience with this dealership from the moment we inquired online about a vehi I highly recommend working with Margaret. My husband and I had a great experience with this dealership from the moment we inquired online about a vehicle all the way thru the purchase contract. Finance easily worked with our Credit Union for a seamless process, very impressive! We would definitely return in future when purchasing another vehicle. Margaret was not pushy, she was honest and overall a nice person to work with. More
by Marty
March 22, 2019
Good purchasing experience I can recommend this dealership, working with Margaret was straightforward and easy. She made the customer experience smooth and overall friendly. No I can recommend this dealership, working with Margaret was straightforward and easy. She made the customer experience smooth and overall friendly. No negative comments whatsoever. More
by Mr Volvo
Employees Worked With
