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Napleton's Aston Martin Downers Grove
Downers Grove, IL
826 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Common courtesy is the simple philosophy of treating the customer the way we'd want to be treated," said Bill Napleton of his family's success in the car business. "This is something that my grandfather, Ed, and my father, Fran, had instilled into my brothers and I as we grew up working in our family's business. My Grandpa Ed knew that if you treat people right, offer them more for their money and give them great service, they'd come back. And you know what? Eighty years later, he was right.
Today the Napleton Family operates more than 50 dealerships in four states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
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Showing 826 reviews
December 09, 2023
On Dec 5th 2023, I purchased a vehicle from Agnes for my daughter. Agnes gave me excellent customer service. She was very very nice and so patient and explained everything to me in detail about the vehicle daughter. Agnes gave me excellent customer service. She was very very nice and so patient and explained everything to me in detail about the vehicle I purchased. Agnes went over and beyond and brought the vehicle to our home to show us. I was so impressed with her customer service. She made everything so easy, and gave me an wonderful experience when purchasing the vehicle. I would definitely buy another car from her. Thank you again Agnes, my daughter really loves her car. More
by tamaradenice
Employees Worked With
December 04, 2023
Agnes was truly outstanding to work with - incredibly helpful, communicative, and made the process so easy! helpful, communicative, and made the process so easy! More
by Andrea R
Employees Worked With
November 28, 2023
Anges sold me my car in record time. Saw the car on the internet, made an appointment and was out of there fast. Good deal and great service Saw the car on the internet, made an appointment and was out of there fast. Good deal and great service More
by bobzalewski
Employees Worked With
November 19, 2023
This was my second purchase at Napleton Maserati. I was very satisfied with the dealership the first time. My sales person was Margaret who was very well informed and answered all my questions about I was very satisfied with the dealership the first time. My sales person was Margaret who was very well informed and answered all my questions about the vehicle I purchased. Staff was professional and friendly. I highly recommend this dealership. More
by L Payne
November 10, 2023
I went to this dealership to go see a 2019 Jeep Cherokee. The staff was very polite. Agnes Romanowski was very nice and helpful!! So to all her help I made my purchase and I am so happy with the purchase I’v The staff was very polite. Agnes Romanowski was very nice and helpful!! So to all her help I made my purchase and I am so happy with the purchase I’ve made. Her and all the staff there are helpful I really recommend getting a car here. More
by Mitzi Salinas
Employees Worked With
November 10, 2023
Andrew was very personable and fun to work with! I bought a car for my daughter who lives in the city and HE EVEN DROVE IT TO HER so she could sign paperwork and take possession. She is a nurse work I bought a car for my daughter who lives in the city and HE EVEN DROVE IT TO HER so she could sign paperwork and take possession. She is a nurse working night shift so he went above and beyond!! Thank you! More
by Valerie
Employees Worked With
Andrew
October 23, 2023
I went there to look at a Mustang GT and had an appointment with Agnes. I didn’t know what to expect seeing that I was looking at a Mustang at an Aston Martin dealership. All of the staff was very appointment with Agnes. I didn’t know what to expect seeing that I was looking at a Mustang at an Aston Martin dealership. All of the staff was very friendly and accommodating. Agnes had to be one of the nicest and most genuine people I’ve come across. She really helped me during my time there and was not pushy whatsoever. I got a great trade in value for my car so I decided to get the Mustang. I was pleased with my experience there. The place itself is in pristine condition and visually pleasing with the Aston/Maserati inventory inside. More
by Ferrarilover26
Employees Worked With
September 26, 2023
What an AWESOME Experience! From Sales to Finance Department!! It all started with a Phone call and the Margaret P called me back. Margaret is friendly, warm and a top notch pr From Sales to Finance Department!! It all started with a Phone call and the Margaret P called me back. Margaret is friendly, warm and a top notch professional. If she wasn't pushy and allow me to make decision with no pressure. She is answered all my questions and her follow up is great. By far this purchase was a great experience. Prerak in Finance is also great at explaining all options. I would definitely return there to purchase again. If you are looking for a great experience I highly recommend Napleton's Aston Martin of Downers Grove. More
by Tony B.
September 22, 2023
I had a wonderful experience purchasing a 2020 Maserati Ghibli. The process was stress free and pleasant. Mrs. Agnes was very thorough and knowledgeable. She makde the process really smooth. She goes above Ghibli. The process was stress free and pleasant. Mrs. Agnes was very thorough and knowledgeable. She makde the process really smooth. She goes above and beyond for her customers and tries to help as much as possible. Great service and they know they’re stuff. More
by Chung
Employees Worked With
September 15, 2023
Not a bad word to say about this dealership. I inquired about this vehicle on a Monday morning, and was in e-mail conversation the same morning. After accommodating my limitation to e-mail at wo I inquired about this vehicle on a Monday morning, and was in e-mail conversation the same morning. After accommodating my limitation to e-mail at work, they kept contact in email as well by phone when I was available. After getting a lot of the pre-emptive paperwork done through the week, they were able to get me into the car on Thursday. I worked with Margaret who was very friendly, professional, and personable. She incredibly helpful with the entire process and instead of getting a salesperson selling me a car, I got a person that WANTED me to get the absolute best fit for the best price. Friendly, efficient, professional, and personable all around. As long as you are vocal with what you want/need, they will help you every step of the way. More
by SPBornholdt
Employees Worked With
