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Napleton's Aston Martin Downers Grove

Downers Grove, IL

4.8
818 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years. Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives. Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois. Common courtesy is the simple philosophy of treating the customer the way we'd want to be treated," said Bill Napleton of his family's success in the car business. "This is something that my grandfather, Ed, and my father, Fran, had instilled into my brothers and I as we grew up working in our family's business. My Grandpa Ed knew that if you treat people right, offer them more for their money and give them great service, they'd come back. And you know what? Eighty years later, he was right. Today the Napleton Family operates more than 50 dealerships in four states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business.
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217 Ogden Ave

Downers Grove, IL

60515

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Showing 818 reviews

May 13, 2019

Excellent Simple easy and I am very happy. They where very patient with me as I had some stuff to move around . I will and am telling all my friends and family More

by Nick0418
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian Wrobel
May 14, 2019 -

Napleton's Aston Martin Downers Grove responded

Nick0418, thank you for your kind words and this wonderful review! We hope you have a great day!

May 13, 2019

No one is better than Sebastian. Let me start off by saying That for me, car shopping was always a dreaded task. Until we met Sebastian, is easy-going style and make it happen attitu More

by Hjarovsky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian Wrobel
May 14, 2019 -

Napleton's Aston Martin Downers Grove responded

Hjarovsky, thank you for your kind review; we are happy to pass along your comments to the team here at Napleton's Aston Martin of Downers Grove! We hope to see you soon!

May 13, 2019

Great customer service We are truly blessed with our new car purchase thanks to Sebastian Wrobel!! If you need any advice or just browsing for a vehicle he is very knowledge More

by Basia1980
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian Wrobel
May 14, 2019 -

Napleton's Aston Martin Downers Grove responded

We appreciate your positive review about your recent experience with us! We hope to be of service to you again in the future. Best wishes, Napleton's Aston Martin of Downers Grove

May 13, 2019

Exceptional Experience Sebastian was amazing. He goes above and beyond to give personal attention. My purchase of a DB7 was flawless. This is how it should feel to buy a lux More

by AdamD333
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian Wrobel
May 14, 2019 -

Napleton's Aston Martin Downers Grove responded

We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you again for choosing Napleton's Aston Martin of Downers Grove and we hope to see you again!

May 13, 2019

Great experience My husband and I had an amazing experience at this dealership. Sebastian was sure to make sure all our dreams came true thank you so much! We got the More

by BritneyMarie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian Wrobel
May 14, 2019 -

Napleton's Aston Martin Downers Grove responded

Hi Britneymarie, thank you so much for your positive comments about Napleton's Aston Martin of Downers Grove! We look forward to your next visit! Take care!

May 13, 2019

Can’t go wrong! When it comes to professionalism, Sebastian has it down in every aspect. Whether you’re looking for vehicle advice, just browsing or looking to make a More

by andrean
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sebastian Wrobel
May 14, 2019 -

Napleton's Aston Martin Downers Grove responded

Andrean, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Napleton's Aston Martin of Downers Grove. We can't wait to see you again, have a great day.

May 13, 2019

Exceptional experience Beyond impressed with my recent visit . Sebastian was amazing , more than patient with me , took the time to answer all of my questions , explained al More

by dlbaggot
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian Wrobel
May 14, 2019 -

Napleton's Aston Martin Downers Grove responded

Dlbaggot, we're happy you found our staff to be so supportive during your experience here at Napleton's Aston Martin of Downers Grove. Until the next time we meet, take care!

May 13, 2019

Brand new aston!! Great sales team, with expert knowledge! Sebastian is always willing to go the extra mile to make sure my whole deal is best for me. More

by Bob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian Wrobel
May 14, 2019 -

Napleton's Aston Martin Downers Grove responded

Thank you so much for sharing your recent experience with us, Bob! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!

May 13, 2019

Amazing dealership, superior service Extremely helpful and knowledgeable. Sebastian went above and beyond to point me in the right direction. And everyone I dealt with was so detailed and More

by Lisa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian Wrobel
May 14, 2019 -

Napleton's Aston Martin Downers Grove responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

May 12, 2019

Extremely knowledgeable and helpful I had a very good experience dealing with the team at Napleton Aston Martin. I found a used vehicle online at their dealership and after a few questio More

by Chad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick (Finance), Steven Miller, Dora Recendiz
May 13, 2019 -

Napleton's Aston Martin Downers Grove responded

Congratulations on your new vehicle! We're happy to hear our staff was able to provide you with a positive car buying experience. We hope to be of service to you again in the future. Best wishes, Napleton's Aston Martin of Downers Grove

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