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Napleton's Aston Martin Downers Grove
Downers Grove, IL
825 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Common courtesy is the simple philosophy of treating the customer the way we'd want to be treated," said Bill Napleton of his family's success in the car business. "This is something that my grandfather, Ed, and my father, Fran, had instilled into my brothers and I as we grew up working in our family's business. My Grandpa Ed knew that if you treat people right, offer them more for their money and give them great service, they'd come back. And you know what? Eighty years later, he was right.
Today the Napleton Family operates more than 50 dealerships in four states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
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Showing 825 reviews
May 15, 2019
Excellent Service Great customer service very friendly environment, Vince and Dora are great never had an experience like this at a dealership they are an amazing team Great customer service very friendly environment, Vince and Dora are great never had an experience like this at a dealership they are an amazing team. More
by Rashard
Employees Worked With
Vince Balachia, Dora Recendiz
May 15, 2019
Easy Experience I was assisted by Margaret who was very personable, knowledgeable, and trustworthy. There is a reason why this dealership routinely receives great rev I was assisted by Margaret who was very personable, knowledgeable, and trustworthy. There is a reason why this dealership routinely receives great reviews. I highly recommend. More
by Charles
May 15, 2019
Excellent customer service Margaret was wonderful, very courteous and she had a very positive attitude!! Thanks so much for your help, patience, and ability to help me. She was Margaret was wonderful, very courteous and she had a very positive attitude!! Thanks so much for your help, patience, and ability to help me. She was a pleasure to work with. More
by Johana R.
Employees Worked With
May 15, 2019
Great Experience Margaret Puzanowska really made my whole experience a lot easier! She was very kind and helpful and I would definitely recommend this dealership and e Margaret Puzanowska really made my whole experience a lot easier! She was very kind and helpful and I would definitely recommend this dealership and especially Ms. Puzanowska. More
by Jen
Employees Worked With
May 15, 2019
Good experience She is simply the best . Fanny and professional. She sold me car in previous location and i know i can trust her. No stress any more if you dealing wi She is simply the best . Fanny and professional. She sold me car in previous location and i know i can trust her. No stress any more if you dealing with Margaret More
by Tom
Employees Worked With
May 14, 2019
The best! Sebastian is the best! He makes the buying process so easy, is so informative, and extremely patient with his clients! You will not be disappointed! Sebastian is the best! He makes the buying process so easy, is so informative, and extremely patient with his clients! You will not be disappointed! More
by MonSzy
Employees Worked With
Sebastian Wrobel
May 14, 2019
Amazing customer service What a wonderful experience with Sebastian, need a car and a good deal ask for him he's the man. I'll be coming back to see you. What a wonderful experience with Sebastian, need a car and a good deal ask for him he's the man. I'll be coming back to see you. More
by Magdalena B
Employees Worked With
Sebastian Wrobel
May 14, 2019
Sebastian Is one of kind! Sebastian And I go back years, I use to bug him all the time about a car I was interested in and never bought.... until one day I had check in hand bo Sebastian And I go back years, I use to bug him all the time about a car I was interested in and never bought.... until one day I had check in hand bought my 1st car from him. Fast forward ten years and I’m on my 3rd car. The reason why I go to Sebastian is that he up front and honest. If I’m looking at a car out of my range he’ll tell me. He takes the time to help you make the right choices. Customer for life! Keep up the great work. More
by Kal079
Employees Worked With
Sebastian Wrobel
May 14, 2019
Customer Service i Suggest contacting Brittany for your car needs! She asks all of the necessary questions needed to match you with exactly what you want! I appreciate i Suggest contacting Brittany for your car needs! She asks all of the necessary questions needed to match you with exactly what you want! I appreciated the attention to detail she brought in my car buying experience. More
by Krykryy
Employees Worked With
Brittany McClellan
May 14, 2019
The best car shopping experience!! I had the pleasure with working with Brittany McClellan. Very nice and professional. She answered all my questions that I had. Drove out of my way and I had the pleasure with working with Brittany McClellan. Very nice and professional. She answered all my questions that I had. Drove out of my way and past a bunch of other dealers to buy because of her. First class service!! Will buy again soon! More
by Chicago86
Employees Worked With
Brittany McClellan
