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Napleton's Aston Martin Downers Grove

Downers Grove, IL

4.8
818 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years. Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives. Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois. Common courtesy is the simple philosophy of treating the customer the way we'd want to be treated," said Bill Napleton of his family's success in the car business. "This is something that my grandfather, Ed, and my father, Fran, had instilled into my brothers and I as we grew up working in our family's business. My Grandpa Ed knew that if you treat people right, offer them more for their money and give them great service, they'd come back. And you know what? Eighty years later, he was right. Today the Napleton Family operates more than 50 dealerships in four states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business.
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217 Ogden Ave

Downers Grove, IL

60515

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Showing 818 reviews

May 14, 2019

Sebastian Is one of kind! Sebastian And I go back years, I use to bug him all the time about a car I was interested in and never bought.... until one day I had check in hand bo More

by Kal079
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian Wrobel
May 19, 2019 -

Napleton's Aston Martin Downers Grove responded

Thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

May 14, 2019

Customer Service i Suggest contacting Brittany for your car needs! She asks all of the necessary questions needed to match you with exactly what you want! I appreciate More

by Krykryy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittany McClellan
May 19, 2019 -

Napleton's Aston Martin Downers Grove responded

Thanks for your great review, and for giving our dealership such a high star rating! Our team is available should you require any extra help.

May 14, 2019

The best car shopping experience!! I had the pleasure with working with Brittany McClellan. Very nice and professional. She answered all my questions that I had. Drove out of my way and More

by Chicago86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittany McClellan
May 19, 2019 -

Napleton's Aston Martin Downers Grove responded

Thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Safe travels!

May 14, 2019

Sebastian Wroble is one of a Kind! Sebastian is incredible to do business with. Not only is he diligent and highly knowledgeable, he has a way of making the car buying experience one of More

by Cargirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian Wrobel
May 19, 2019 -

Napleton's Aston Martin Downers Grove responded

We're happy to see that your experience with us was excellent! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

May 14, 2019

Sales review for Sebastian Me and my wife are now moving towards buying our 4th car from Sebastian! We have never experienced a bad day, Sebastian always has a the best attitude More

by Chill622
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian Wrobel
May 19, 2019 -

Napleton's Aston Martin Downers Grove responded

Thank you so much for sharing your recent experience with us! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!

May 14, 2019

The best! One of a kind salesman! Always with a smile, and a helping hand. Purchased many vehicles with Sebastian, and would purchase many more. Superb personal More

by Integraart
Recommend Dealer
Yes
Employees Worked With
Sebastian Wrobel
May 19, 2019 -

Napleton's Aston Martin Downers Grove responded

We strive for a high level of customer satisfaction in all aspects of our dealership. We hope to be of service to you again! Take care!

May 14, 2019

Sebastian is the best Sebastian has helped us get a few new cars!! He always gets us the best deal and we trust him with saving us money!! Ask for Sebastian. He’s the best! More

by MelissaDaveRuscitti
Recommend Dealer
Yes
Employees Worked With
Sebastian Wrobel
May 19, 2019 -

Napleton's Aston Martin Downers Grove responded

Melissa, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 14, 2019

Superstar of auto industry A serious professional who takes his life-passion to work every single day, consistently & with a ridiculously huge smile. Sebastian is most since More

by “A” TO THE “J”
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian Wrobel
May 19, 2019 -

Napleton's Aston Martin Downers Grove responded

Thank you so much for sharing your recent experience with us! We work hard to provide each of our clients with the best automotive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 14, 2019

Great car buying experience! Napleton was excellent! Everyone was very knowledgable, courteous and friendly. My husband and I appreciate the non-aggressive sales approach exemplif More

by Momof3*
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Margaret Puzanowska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick , Lawrence phillips
May 19, 2019 -

Napleton's Aston Martin Downers Grove responded

We are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 13, 2019

Great experience! We knew exactly the car we wanted going in. When we arrived Vincent approached us and introduced himself very pleasantly. When we asked him about the More

by Coghlans
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vince Balachia
May 14, 2019 -

Napleton's Aston Martin Downers Grove responded

We appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!

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