Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Napleton's Aston Martin Downers Grove
Downers Grove, IL
818 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Common courtesy is the simple philosophy of treating the customer the way we'd want to be treated," said Bill Napleton of his family's success in the car business. "This is something that my grandfather, Ed, and my father, Fran, had instilled into my brothers and I as we grew up working in our family's business. My Grandpa Ed knew that if you treat people right, offer them more for their money and give them great service, they'd come back. And you know what? Eighty years later, he was right.
Today the Napleton Family operates more than 50 dealerships in four states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 818 reviews
May 16, 2019
Cadillac Escalade What a great crew to deal with, Steven had great experience in his field and would recommend him to all my family & friends, and the manager Sabastian What a great crew to deal with, Steven had great experience in his field and would recommend him to all my family & friends, and the manager Sabastian has a great sense of humor, he showed us all the cool toys this spot has to offer, I know where to go to get my next Austin Martin👍 More
by Adamjamaleddin
Employees Worked With
Steven Miller, Sebastian Wrobel
May 16, 2019
From start to finish👌🏽 From start to finish (walking in till driving off) they were highly professional and courteous, yet gave you an easy going vibe. There was no pressu From start to finish (walking in till driving off) they were highly professional and courteous, yet gave you an easy going vibe. There was no pressure to buy anything unless I was compelled to do so.. This was the second dealership that I went to in order to obtain this beast of a vehicle and there was no comparison between the two when it came to service. The other dealership tried to run my credit as soon as I walked in. Before I even fell in love with the car🤔. They had NO idea of how much money I made, or the credit rating. I believe they saw my skin tone and assumed I probably couldn't afford it😂.I didn't even know what the car really drove like. That's the FIRST thing Margaret had me do (of course after the necessary stuff). I was treated with respect, given coffee, tea, Jimmy John's, snacks,etc. They washed, detailed, and installed my shiny new license plate. I'd recommend any and everyone to go and be treated to great service. More
by Rjzoom
Employees Worked With
May 15, 2019
Good experience She is simply the best . Fanny and professional. She sold me car in previous location and i know i can trust her. No stress any more if you dealing wi She is simply the best . Fanny and professional. She sold me car in previous location and i know i can trust her. No stress any more if you dealing with Margaret More
by Tom
Employees Worked With
May 15, 2019
Easy Experience I was assisted by Margaret who was very personable, knowledgeable, and trustworthy. There is a reason why this dealership routinely receives great rev I was assisted by Margaret who was very personable, knowledgeable, and trustworthy. There is a reason why this dealership routinely receives great reviews. I highly recommend. More
by Charles
May 15, 2019
Excellent customer service Margaret was wonderful, very courteous and she had a very positive attitude!! Thanks so much for your help, patience, and ability to help me. She was Margaret was wonderful, very courteous and she had a very positive attitude!! Thanks so much for your help, patience, and ability to help me. She was a pleasure to work with. More
by Johana R.
Employees Worked With
May 15, 2019
Great Experience Margaret Puzanowska really made my whole experience a lot easier! She was very kind and helpful and I would definitely recommend this dealership and e Margaret Puzanowska really made my whole experience a lot easier! She was very kind and helpful and I would definitely recommend this dealership and especially Ms. Puzanowska. More
by Jen
Employees Worked With
May 15, 2019
Good service I enjoyed my experience. No high pressure sales. They looked at options to financing the vehicle. It was a very good experience. The only drawback is I enjoyed my experience. No high pressure sales. They looked at options to financing the vehicle. It was a very good experience. The only drawback is the street the dealership is located on. More
by BigB
Employees Worked With
Vince Balachia, Dora Recendiz
May 15, 2019
Excellent Service Great customer service very friendly environment, Vince and Dora are great never had an experience like this at a dealership they are an amazing team Great customer service very friendly environment, Vince and Dora are great never had an experience like this at a dealership they are an amazing team. More
by Rashard
Employees Worked With
Vince Balachia, Dora Recendiz
May 14, 2019
The best! Sebastian is the best! He makes the buying process so easy, is so informative, and extremely patient with his clients! You will not be disappointed! Sebastian is the best! He makes the buying process so easy, is so informative, and extremely patient with his clients! You will not be disappointed! More
by MonSzy
Employees Worked With
Sebastian Wrobel
May 14, 2019
Amazing customer service What a wonderful experience with Sebastian, need a car and a good deal ask for him he's the man. I'll be coming back to see you. What a wonderful experience with Sebastian, need a car and a good deal ask for him he's the man. I'll be coming back to see you. More
by Magdalena B
Employees Worked With
Sebastian Wrobel
