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Napleton's Aston Martin Downers Grove
Downers Grove, IL
825 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Common courtesy is the simple philosophy of treating the customer the way we'd want to be treated," said Bill Napleton of his family's success in the car business. "This is something that my grandfather, Ed, and my father, Fran, had instilled into my brothers and I as we grew up working in our family's business. My Grandpa Ed knew that if you treat people right, offer them more for their money and give them great service, they'd come back. And you know what? Eighty years later, he was right.
Today the Napleton Family operates more than 50 dealerships in four states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
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Showing 825 reviews
June 01, 2019
Friendly, Honest and very Diligent! Lawrence Phillips made my buying experience at Aston Martin Maserati sensational. From the very beginning he advised me that he was going to do all he Lawrence Phillips made my buying experience at Aston Martin Maserati sensational. From the very beginning he advised me that he was going to do all he could to make me a happy customer. He didn't let me down. After a long 4 hour commute to the dealership, I left there with the car of my dreams and a sales person that I would highly recommend. The entire dealership had such a positive atmosphere, full of energy and politeness. More
by Latimorevictor
Employees Worked With
Lawrence phillips
May 31, 2019
Best Experience By Far! Absolutely the best! Sebastian , Steve and Tucker are superior and a big asset to this dealership.Fantastic staff and fantastic deal. I would highly r Absolutely the best! Sebastian , Steve and Tucker are superior and a big asset to this dealership.Fantastic staff and fantastic deal. I would highly recommend any prospective purchaser for a Maserati or Aston Martin let alone,any other vehicle to contact these professionals.Very happy I stuck with them for my vehicle over completion. More
by Verdict
Employees Worked With
Steve and Tucker, Sebastian Wrobel
May 30, 2019
Comforting and accomdating Margaret was very nice and professional from the very beginning. She was an absolute pleasure to work with. The GM Perry was also great and helped me Margaret was very nice and professional from the very beginning. She was an absolute pleasure to work with. The GM Perry was also great and helped me out. I'm very happy with my purchase. More
by Nmontene89
May 30, 2019
Smooth experience Really easy process to tradin and buy a new car. I was not expecting to buy the car on the same day that I went to see the car but got a very good dea Really easy process to tradin and buy a new car. I was not expecting to buy the car on the same day that I went to see the car but got a very good deal and every paperwork was taken care for me. Really happy with the dealership and they offered me lifelong free car wash:) No complaints. More
by nrynbhat
Employees Worked With
May 30, 2019
Showed up, bought a car, picked up next day Dealing with Jackson was a pleasure- friendly, knowledgeable, professional guy. Spent a lot of time reviewing the various vehicles available, and goin Dealing with Jackson was a pleasure- friendly, knowledgeable, professional guy. Spent a lot of time reviewing the various vehicles available, and going over the one I chose. Never felt pressured, hurried. Talked numbers (price & trade-in) with the boss, which always is the least fun part, tho even this was relatively painless. Jackson was good on following up on some minor service issues. Kudos to Aimee as well, whom I had some online/email dealings with previously about a different vehicle. More
by xray
Employees Worked With
Jackson Jolicoeur
May 29, 2019
Highly recommend ed. Talk about top notch service. From start to finish, made me feel like family. I would recommend this place to ALL my friends and family. ed. Talk about top notch service. From start to finish, made me feel like family. I would recommend this place to ALL my friends and family. More
by JRey24
Employees Worked With
Brittany McClellan
May 28, 2019
2010 Lexus RX 350 Everyone was great. It was a no nonsense negotiated deal of a great vehicle. I felt very comfortable and not like I was being taken advantage of. I w Everyone was great. It was a no nonsense negotiated deal of a great vehicle. I felt very comfortable and not like I was being taken advantage of. I will definitely be back for future purchases and have already recommended the dealership to friends and family. More
by Brittany
Employees Worked With
Vince Balachia
May 28, 2019
Excellent customer service!!! Sebastian & Aimee were so knowledgeable and accommodating. They were able to address all of of questions and were very familiar with all of the produ Sebastian & Aimee were so knowledgeable and accommodating. They were able to address all of of questions and were very familiar with all of the products (various warranty options etc) they offer. This was an extremely relaxed car buying experience! Rick the finance guy, again very knowledgeable, explained everything very concisely and has a great sense of humor. We will definitely come back to to Napleton for our next vehicle purchase! More
by FordGuy
Employees Worked With
Rick/Finance, Sebastian Wrobel, Aimee Godinez
May 28, 2019
Wonderful Clean, friendly, great atmosphere & lets just say Brittnay was great. Loved her attitude & willingness to help! Keep up the good job! Didn’t get a ca Clean, friendly, great atmosphere & lets just say Brittnay was great. Loved her attitude & willingness to help! Keep up the good job! Didn’t get a car this time but most defiantly will come back! More
by TheDarkOne
Employees Worked With
Brittany McClellan
May 27, 2019
Good dealership I had a positive experience, the people were great to work with and understandable with my needs. I was not expecting to conclude anything on that day I had a positive experience, the people were great to work with and understandable with my needs. I was not expecting to conclude anything on that day as I was still on a lease but sure enough they made it happen and I drove home with a new car! Definitely recommended. More
by ultravincent
