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Napleton's Aston Martin Downers Grove
Downers Grove, IL
825 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Common courtesy is the simple philosophy of treating the customer the way we'd want to be treated," said Bill Napleton of his family's success in the car business. "This is something that my grandfather, Ed, and my father, Fran, had instilled into my brothers and I as we grew up working in our family's business. My Grandpa Ed knew that if you treat people right, offer them more for their money and give them great service, they'd come back. And you know what? Eighty years later, he was right.
Today the Napleton Family operates more than 50 dealerships in four states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
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Showing 825 reviews
June 14, 2019
Used Alpha purchase, good experience I had a Good experience, willing to go extra miles helping us closing the deal. I would consider buy more from this location and my rep Margaret. I had a Good experience, willing to go extra miles helping us closing the deal. I would consider buy more from this location and my rep Margaret. More
by damaomao007
June 11, 2019
The awesome experience Margaret and Agnus was very helpful and knowledgeable. They were very nice people and made sure we were well taken care. Awesome experience we had!!! Margaret and Agnus was very helpful and knowledgeable. They were very nice people and made sure we were well taken care. Awesome experience we had!!! More
by Kamisings
June 11, 2019
good deals very nice place to buy a car. very nice people and the place where you can do clean deal , without loosing the times for cheap games ! very nice place to buy a car. very nice people and the place where you can do clean deal , without loosing the times for cheap games ! More
by rafal82
Employees Worked With
June 10, 2019
The people at this dealership were outstanding! I cannot say enough about the people at the dealership. Vince, Dora and Sam were both personal and professional. The car buying experience was simple. I cannot say enough about the people at the dealership. Vince, Dora and Sam were both personal and professional. The car buying experience was simple. Now with my BMW lease ending in November, I am going to try to work with them on another car. More
by Steve777
Employees Worked With
Sam Rahim, Vince Balachia, Dora Recendiz
June 06, 2019
GreAt customer service! I was actually just coming by to take a look at a vehicle that I had seen online. My daughter and I got to the dealership and the car was parked righ I was actually just coming by to take a look at a vehicle that I had seen online. My daughter and I got to the dealership and the car was parked right out front, like it was waiting for me especially for me. Margaret greeted me with a very warm welcome and the rest is history. A New Car! More
by Girls Rock!
Employees Worked With
June 05, 2019
This place is really great. Found a good deal for a car I really liked. It was easy working with Margaret. She is very personable, and doesn't put you off with all the sales pit Found a good deal for a car I really liked. It was easy working with Margaret. She is very personable, and doesn't put you off with all the sales pitch. One of the best dealerships I go to.Some of the nicest workers work here. Everyone has a smile on their face and are ready to help. If you are a car girl or guy, come here to check out their great inventory. More
by Mariusz
Employees Worked With
June 04, 2019
Most pleasurable vehicle purchase I recently purchased a vehicle from napleton Aston Martin. I want to say it was the most relaxing no pressure sale I have ever encountered. Vince was I recently purchased a vehicle from napleton Aston Martin. I want to say it was the most relaxing no pressure sale I have ever encountered. Vince was awesome! He made my wife and I feel like our purchase was his top priority. He went above and beyond. Vince truly is an asset to this dealership. 5 stars all the way around. Also thank you to Dora for her help. Very pleasurable highly recommended. More
by Edward
Employees Worked With
Vince Balachia, Dora Recendiz
June 04, 2019
VOLKSWAGEN GOLF GTI Pleasure to do business with Vince Balachia, was very informative, not pushy, willing to allow us to make decisions on our own time, and reasonable in Pleasure to do business with Vince Balachia, was very informative, not pushy, willing to allow us to make decisions on our own time, and reasonable in negotiations. Got a great vehicle at a good price. More
by Nick
Employees Worked With
Vince Balachia
June 03, 2019
Used car purchase. Meeting with Vince was a pleasure. Seemed very friendly, honest, and knowledgeable. Spent a lot of time both in person and on the phone helping with a Meeting with Vince was a pleasure. Seemed very friendly, honest, and knowledgeable. Spent a lot of time both in person and on the phone helping with any concerns or questions. More
by RubenV
Employees Worked With
Vince Balachia
June 03, 2019
Great experience Our buying experience was quick and easy. Amiee was very knowledgeable and able to answer all our questions. She made the process super easy and plea Our buying experience was quick and easy. Amiee was very knowledgeable and able to answer all our questions. She made the process super easy and pleasant! More
by Jgoode
Employees Worked With
Aimee Godinez
