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Napleton's Aston Martin Downers Grove

Downers Grove, IL

4.8
825 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years. Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives. Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois. Common courtesy is the simple philosophy of treating the customer the way we'd want to be treated," said Bill Napleton of his family's success in the car business. "This is something that my grandfather, Ed, and my father, Fran, had instilled into my brothers and I as we grew up working in our family's business. My Grandpa Ed knew that if you treat people right, offer them more for their money and give them great service, they'd come back. And you know what? Eighty years later, he was right. Today the Napleton Family operates more than 50 dealerships in four states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business.
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217 Ogden Ave

Downers Grove, IL

60515

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Showing 825 reviews

July 02, 2019

Great experience Margaret Puzanowska Very accommodating and helpful throughout the whole entire process took time to explain everything to me. Didn't Rush the process More

by Nick 6603
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Margaret Puzanowska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 04, 2019 -

Napleton's Aston Martin Downers Grove responded

We're happy to hear Margaret was able to provide you with a positive car buying experience. We hope to be of service to you again in the future. Best wishes, Napleton's Aston Martin of Downers Grove

June 28, 2019

Vehicle Purchase Awesome experience working with Vince. He was friendly, informative and worked on our behalf to make the sale happen. We will refer friends and family More

by TBerg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vince Balachia
Jul 01, 2019 -

Napleton's Aston Martin Downers Grove responded

Thank you so much for sharing your recent experience with us! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!

June 26, 2019

Professional Just great. Vince made the experience of buying my 06 Aston very enjoyable and exciting. Will let all my friends and family know to go see Vince . More

by gldb968516
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vince Balachia
Jun 27, 2019 -

Napleton's Aston Martin Downers Grove responded

Congratulations on your new vehicle! We're happy to hear Vince was able to provide you with a positive experience. We hope to be of service to you again in the future. Best wishes, Napleton's Aston Martin of Downers Grove

June 26, 2019

2017 Range Rover sport This dealership was fantastic. I bought my used 2017 Range Rover sport a week ago. I noticed some vibration while braking. My brake pads were still ab More

by Smo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Perry Galecki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Romanowska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dora Recendiz, Sebastian Wrobel
Jun 27, 2019 -

Napleton's Aston Martin Downers Grove responded

We're very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!

June 25, 2019

Outstanding sales representative Agnes Romanowska was my sales rep, and she was awesome, Agnes was very helpful in addressing all of my questions and concerns. She made me feel extrem More

by bmurphy1101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Agnes Romanowska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Philip Pickett was a great guy as well
Jun 27, 2019 -

Napleton's Aston Martin Downers Grove responded

Hello there, your wonderful feedback and rating mean a lot to us. We look forward to your next visit! Take care!

June 25, 2019

Got my dream car!! I am not a person to write reviews for anyone but I decided to take few minutes out of my day to write this. I’ve been searching for my dream car for More

by Margaret M.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Agnes Romanowska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2019 -

Napleton's Aston Martin Downers Grove responded

Margaret, thank you for your kind words and congratulations on your new vehicle. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help. We hope you have a great day.

June 25, 2019

Amazing Experience! The experience of buying a car has always been a hustle for me and my husband. Not in this case! Agnes Romanowska helped us to get through this proces More

by Gosia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Agnes Romanowska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2019 -

Napleton's Aston Martin Downers Grove responded

Gosia, thank you for your kind words and congratulations on your new vehicle. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out. Take care.

June 25, 2019

Agnes at Napleton Aston Martin was great! Couldn't be happier with our experience through Napleton Aston Martin Maserati! From the beginning of our internet communication and professional sale More

by Foshtizzle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Agnes Romanowska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2019 -

Napleton's Aston Martin Downers Grove responded

Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day.

June 24, 2019

Porsche Acquisition Had the opportunity to work with Jackson during my Cayenne Turbo purchase. The dealer group went as far as transporting the vehicle to their chicago More

by NewWorld13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tucker, Jackson Jolicoeur
Jun 27, 2019 -

Napleton's Aston Martin Downers Grove responded

Hello, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything we can do for you. Take care.

June 15, 2019

Easy sales experience Margaret has a great personality and was easy to deal with. Very good experience. I would buy from Margaret again and recommend her and the dealersh More

by ellenburns
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Margaret Puzanowska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2019 -

Napleton's Aston Martin Downers Grove responded

Ellen, we strive for a high level of customer satisfaction in all aspects of our dealership. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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