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Napleton's Aston Martin Downers Grove
Downers Grove, IL
825 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Common courtesy is the simple philosophy of treating the customer the way we'd want to be treated," said Bill Napleton of his family's success in the car business. "This is something that my grandfather, Ed, and my father, Fran, had instilled into my brothers and I as we grew up working in our family's business. My Grandpa Ed knew that if you treat people right, offer them more for their money and give them great service, they'd come back. And you know what? Eighty years later, he was right.
Today the Napleton Family operates more than 50 dealerships in four states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
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Showing 825 reviews
July 09, 2019
(Great Place) A Dealership and Employees With Integrity We had a few phone conversations and e-mails on the car of interest, then flew into Chicago. Sam picked us up from the airport and took us to the dea We had a few phone conversations and e-mails on the car of interest, then flew into Chicago. Sam picked us up from the airport and took us to the dealership. He took all the time we needed to check out our vehicle. We took it for a drive and checked it out completely. It was just as they said in our phone conversations. We had a Great Time working with Sam, Rick, Sebastian, and Brittany. (Awesome people) Sam was knowledgeable, meticulous and not a pushy salesman. Would enjoy working with him again. We also had a great Finance officer, Rick. He laid out some options for our vehicle and respected our answers, also not pushy. We also enjoyed working with Sebastian on technical matters and details of what the car could do. (The man that could almost make our car sing) All in All, a great experience was worth the Trip!!! More
by nesus101.2
Employees Worked With
Sam Rahim, Brittany McClellan, Sebastian Wrobel
July 09, 2019
Very professional, fast, and no nonsense. Would definitely recommend to anyone looking for a great deal. Margaret and Perry were professional, courteous and fast. great inventory and Everythin Would definitely recommend to anyone looking for a great deal. Margaret and Perry were professional, courteous and fast. great inventory and Everything was in mint condition. More
by Tony from prk ridge
July 08, 2019
Great Dealership First off I wanna say that this is a beautiful dealership. They have great customer service and will work tirelessly to get you the best deal. They re First off I wanna say that this is a beautiful dealership. They have great customer service and will work tirelessly to get you the best deal. They really did a great job. More
by nate.green
Employees Worked With
Aimee Godinez
July 08, 2019
Car purchase I found a car I liked online and once I arrived to dealership Agnes was the saleswoman who assisted with the sale of the car. She, along with everybod I found a car I liked online and once I arrived to dealership Agnes was the saleswoman who assisted with the sale of the car. She, along with everybody else within the dealership, was very helpful & enjoyable to work with. More
by abooth1921
Employees Worked With
July 07, 2019
Happy Customer. Will Be Back Again Margaret was very attentive during the sales process and made it a very pleasant experience. The finance manager, Risad, went above and beyond to ar Margaret was very attentive during the sales process and made it a very pleasant experience. The finance manager, Risad, went above and beyond to arrange the best rate. Definitely recommend this dealership. More
by GTLIFE
Employees Worked With
July 05, 2019
Great overall service I went in for a used Chrysler 300S. Had a really great experience with everyone at the dealership. They make you feel at home and comfortable when mak I went in for a used Chrysler 300S. Had a really great experience with everyone at the dealership. They make you feel at home and comfortable when making your purchase. I dealt with Sebastian, Steven, and Rick. All were really great people to deal with and they got me in and out quicky since it was a holiday, that way I could enjoy the rest of my day. Would definetely recommend. More
by operez92
Employees Worked With
Rick Botic, Steven Miller, Sebastian Wrobel
July 05, 2019
Great place! All the guys at this dealer helped me out in every way possible to make sure I got the best car and deal possible! Jackson, Sebastian, Rick, and Sam w All the guys at this dealer helped me out in every way possible to make sure I got the best car and deal possible! Jackson, Sebastian, Rick, and Sam were such awesome guys. They treat you with respect here no matter the price of the car. Helped a young college girl get a nice car leaving worry free! They were very attentive and commutate via phone and text which was great. I went to many dealers looking for the right car but walked away due to bad service. These guys are top notch and want to help you wheatger you just want to browse or know what you want they are more than happy to help! Will be talking about these guys for years to come! Looking for a great car new or used but also want to be treated with respect and honesty come here! More
by savaghna
Employees Worked With
Rick, Sam Rahim, Jackson Jolicoeur, Sebastian Wrobel
July 03, 2019
Amazing sales experience! Great atmosphere and entire sales experience Margaret is fabulous.Highly recommended if you are looking for Aston Martin Maserati dealership. Thank Great atmosphere and entire sales experience Margaret is fabulous.Highly recommended if you are looking for Aston Martin Maserati dealership. Thank you for your service! More
by am
July 03, 2019
Excellent customer service! Very welcoming environment with excellent customer service. This was our second purchase from the dealership and both times we were extremely pleased Very welcoming environment with excellent customer service. This was our second purchase from the dealership and both times we were extremely pleased with the service we received. More
by Pb91
July 02, 2019
Exceptional Service Jackson Jolicoeur and Tucker Walton provide me with the most exceptional service while purchasing a 2019 DB11 Volante. They were a pleasure to work wi Jackson Jolicoeur and Tucker Walton provide me with the most exceptional service while purchasing a 2019 DB11 Volante. They were a pleasure to work with and I would highly recommend them to anyone I know More
by Tsmith
Employees Worked With
Tucker Walton, Jackson Jolicoeur
