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Napleton's Aston Martin Downers Grove
Downers Grove, IL
825 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Common courtesy is the simple philosophy of treating the customer the way we'd want to be treated," said Bill Napleton of his family's success in the car business. "This is something that my grandfather, Ed, and my father, Fran, had instilled into my brothers and I as we grew up working in our family's business. My Grandpa Ed knew that if you treat people right, offer them more for their money and give them great service, they'd come back. And you know what? Eighty years later, he was right.
Today the Napleton Family operates more than 50 dealerships in four states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
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Showing 825 reviews
July 16, 2019
Loved it! I had A great experience Lawrence was such great help and very sweet. I’ll definitely recommend everyone to go to Lawrence. Thank you again I had A great experience Lawrence was such great help and very sweet. I’ll definitely recommend everyone to go to Lawrence. Thank you again More
by Jj232019
Employees Worked With
Lawrence phillips
July 16, 2019
Professionalism and helpfulness I came there a while ago, I had the honor of having Lawrence he did a great job . I recieve excellent service from him and his knowledge on cars is am I came there a while ago, I had the honor of having Lawrence he did a great job . I recieve excellent service from him and his knowledge on cars is amazing. I didn’t know what exactly was the car I wanted but I knew I needed a car. He helped me figure out what car was fit for me . He was kind .. I will be buying again More
by S.Bernard
Employees Worked With
Lawrence phillips
July 16, 2019
Professional Knowledgable Sebastian knows his products and is a joy to work with. He is very honest, fair and puts his customers first. I highly recommend working with him. Sebastian knows his products and is a joy to work with. He is very honest, fair and puts his customers first. I highly recommend working with him. More
by link
Employees Worked With
Sebastian Wrobel
July 16, 2019
Amazing customer service Lawrence, the salesman. Had great manors and came off as a genuine person who cared on what type of car I drove off with(the one I wanted) he made sur Lawrence, the salesman. Had great manors and came off as a genuine person who cared on what type of car I drove off with(the one I wanted) he made sure that I wasn’t unsure about anything that was going on during the whole process and even called a day later to see if everything was going good with the vehicle! Very family friendly dealership I 100% recommend to anyone who’s on the market for a new or certified pre owned vehicle. 10/10 More
by Javone J
Employees Worked With
Lawrence phillips
July 16, 2019
Amazing Experience I went in with some ideas of what I was looking for but Lawrence P really helped me get the car I needed! He worked with me and explained in great det I went in with some ideas of what I was looking for but Lawrence P really helped me get the car I needed! He worked with me and explained in great detail the financial situation for my vehicle. He was very polite And I plan to see him again for my next car! More
by KoolNerd
Employees Worked With
Lawrence phillips
July 16, 2019
Incredible Experience I have known Sebastian for a few years now and I highly recommend him as a sales professional. He is experienced, knowledgeable, courteous and funny! I have known Sebastian for a few years now and I highly recommend him as a sales professional. He is experienced, knowledgeable, courteous and funny! There will never be an awkward feeling of being rushed or pushed to make a decision when working with him to make a purchase. He does a fantastic job of aligning the customer's preferences with the ideal vehicle! I'd say he understands the true definition of customer care and applies it effectively with each customer. I will definitely make it a point to ask for Sebastian every time! More
by Lindsay B
Employees Worked With
Sebastian Wrobel
July 16, 2019
5 stars! Definitely recommend! Had a fantastic experience buying my GT from Napletons on Ogden. Agnes is great to work with. It was a one-stop shop for all of my questions and made Had a fantastic experience buying my GT from Napletons on Ogden. Agnes is great to work with. It was a one-stop shop for all of my questions and made car buying a worry-free experience. I also feel that I got an exceptional value and was offered a high level of customer service. Highly recommend going to Napeltons if you're in the market for a new or slightly used vehicle. Their cars are top-notch and have rare features! More
by Socrafire07
July 11, 2019
BEST EXPERIENCE BUYING A CAR YET! Being that this is the first car I have ever bought without seeing it in person first I was very skeptical... but I knew they had the car I wanted so Being that this is the first car I have ever bought without seeing it in person first I was very skeptical... but I knew they had the car I wanted so I reached out and from the minute I sent that email over asking if they still had it I revived a call from Sebastian, who proceeded to handle all my bombarding questions down the the littlest details I must have picked his brain for hours over the phone but he hung in there with me through all of it. The treatment I received there I’ve never got in person anything I needed they handled any question I asked they made sure I had a straight answer to, and it just seemed like no matter what they put me first. I’ve never been so satisfied with a purchase in my life without being able to see the car a lot of people would walk away... but they assured me on everything and made the whole process quick and easy I know in the future I will be doing business with them again and I would more than recommend them to everyone I know and anyone who’s looking to buy exotic cars! Special thanks to Rick in finance and Ed in their service department couple of rock solid guys who helped me along with this process as well all in all they have a very special team over there and I’m hoping I can make the trip down to meet them all at some point! More
by clewes_jack
Employees Worked With
Ed in service and Rick in sales, Sebastian Wrobel
July 10, 2019
Very helpful and very honest people. Helped me get the car I’ve been looking for. Very honest and helpful as can be. Couldn’t be any happier with my new mustang gt! Helped me get the car I’ve been looking for. Very honest and helpful as can be. Couldn’t be any happier with my new mustang gt! More
by Jsouthard22
July 10, 2019
excellent customer service. Haven’t bought a vehicle yet, but they’ve been more than willing to help me in any way they can. Multiple managers, sales managers stayed in contact w Haven’t bought a vehicle yet, but they’ve been more than willing to help me in any way they can. Multiple managers, sales managers stayed in contact with me throughout the stages, and each one was just as pleasant as the last. More
by Deluhn
Employees Worked With
Other Employees :
Brittany McClellan, Sebastian Wrobel
