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Napleton's Aston Martin Downers Grove
Downers Grove, IL
825 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Common courtesy is the simple philosophy of treating the customer the way we'd want to be treated," said Bill Napleton of his family's success in the car business. "This is something that my grandfather, Ed, and my father, Fran, had instilled into my brothers and I as we grew up working in our family's business. My Grandpa Ed knew that if you treat people right, offer them more for their money and give them great service, they'd come back. And you know what? Eighty years later, he was right.
Today the Napleton Family operates more than 50 dealerships in four states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
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Showing 825 reviews
July 20, 2019
Hybrid So I buy a lot of cars, and mostly from Vince. I’m not sure ifs because I get bored, or because Vince is that good. Either way Vince is great at what So I buy a lot of cars, and mostly from Vince. I’m not sure ifs because I get bored, or because Vince is that good. Either way Vince is great at what he does. You may see quite a few of my reviews for Vince and Napleton on Google, etc. They are genuine, he really always negotiates on my behalf and gets me the best deal. If you need a car, go see Vince! More
by Afavata
Employees Worked With
Vince Balachia
July 20, 2019
Fantastic customer service!! Brittany is and continues to be just phenomenal in all aspects of the purchase process. My wife and I can’t thank her and the whole team at Napletons Brittany is and continues to be just phenomenal in all aspects of the purchase process. My wife and I can’t thank her and the whole team at Napletons enough. We have gotten into both of or current vehicles because of Brittany’s excellent customer service and commitment to her clientele. Not only did Brittany help us find our cars but setup the process to be as streamlined and easy as possible right up to bring in hot cocoa for my 9 year old. Thank you again Brittany!! My wife and I will definitely be seeing you again for our next purchase. More
by Cbrown7318
Employees Worked With
Brittany McClellan, Aimee Godinez
July 20, 2019
Appreciate your services Great car purchasing experience. Setuped an appointment online to meet up with Margaret. Margaret was very helpful, she kept the process simple and e Great car purchasing experience. Setuped an appointment online to meet up with Margaret. Margaret was very helpful, she kept the process simple and explained everything in detail. More
by Mang2.0
Employees Worked With
July 20, 2019
Professional Margaret is very helpful and friendly. She is not pushy in selling a car. Detailed oriented and She knows her job well! Thank you Margaret 👍🏼 Margaret is very helpful and friendly. She is not pushy in selling a car. Detailed oriented and She knows her job well! Thank you Margaret 👍🏼 More
by Jcong18
Employees Worked With
July 18, 2019
Amazing Agnes was very helpfull . She cares about the customer, very helpful and pleasant tobe around. Helped me with making my decision about getting a new c Agnes was very helpfull . She cares about the customer, very helpful and pleasant tobe around. Helped me with making my decision about getting a new car. The whole process was very quick no hidden catches to it. If youre looking for a new car Agnes is a person to go to ! More
by Jola
Employees Worked With
July 17, 2019
Great Customer Service Agnes was great to work with and was able to answer any questions I had. She has a very friendly personality that made the experience wonderful from t Agnes was great to work with and was able to answer any questions I had. She has a very friendly personality that made the experience wonderful from the moment we walked in to the moment we left. Would definitely recommend her services! More
by afatigato
Employees Worked With
July 17, 2019
Exceptional Service As we were driving by, we noticed Napleton's Aston and decided to step in to browse. We were approached by Agnes Romanowska, who was very accommoda As we were driving by, we noticed Napleton's Aston and decided to step in to browse. We were approached by Agnes Romanowska, who was very accommodating to my special needs, hence was nine months pregnant at the time. She was very knowledgeable about her vehicles and not pushy as many car salesmen can be. We did not purchase at the time, but now that our son is here, we shall be visiting her again. Great service! 5 Stars More
by Ursula
Employees Worked With
July 17, 2019
A+ Customer service Agnes is very knowledgable and friendly sale person. She answered all of the questions we had regarding the cars that we were interested in. She didn Agnes is very knowledgable and friendly sale person. She answered all of the questions we had regarding the cars that we were interested in. She didn't make us feel pressured into buying a car as the car sales people usually do. as we still have few more months left on our current lease we did not purchase a car yet, but we will give Agnes a call when our current lease is done. More
by Joanna S
July 16, 2019
So helpful I've been searching online for a few weeks and have been contacted by Brittany, Sebastian and Steve. They are so thorough in answering my questions an I've been searching online for a few weeks and have been contacted by Brittany, Sebastian and Steve. They are so thorough in answering my questions and helping me come to a decision. I will be back for nnn my next car also! More
by Jamjes
Employees Worked With
Steven Miller, Brittany McClellan, Sebastian Wrobel
July 16, 2019
One of the best salesman around! It’s very rare you’ll find an honest, fair, good salesman! But I did when I met Sebastian!! He is one of the best! I recommend him to everyone that i It’s very rare you’ll find an honest, fair, good salesman! But I did when I met Sebastian!! He is one of the best! I recommend him to everyone that is looking to buy a new vehicle I’ve never met somebody that was willing to help me out work with me tell me the truth about what I needed to hear about the loan that I was on and everything he was super helpful and awesome! Make sure if your going to buy a car, he’s the one you work with!!! 100% hands down the best! More
by RMikkelsen
Employees Worked With
Sebastian Wrobel
