Back

Napleton's Aston Martin Downers Grove

Downers Grove, IL

4.8
825 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years. Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives. Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois. Common courtesy is the simple philosophy of treating the customer the way we'd want to be treated," said Bill Napleton of his family's success in the car business. "This is something that my grandfather, Ed, and my father, Fran, had instilled into my brothers and I as we grew up working in our family's business. My Grandpa Ed knew that if you treat people right, offer them more for their money and give them great service, they'd come back. And you know what? Eighty years later, he was right. Today the Napleton Family operates more than 50 dealerships in four states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business.
Contact Dealership

217 Ogden Ave

Downers Grove, IL

60515

Directions

By Type

Showing 825 reviews

August 03, 2019

My best purchase experience thus far! I purchased a 2019 Aston Martin Vantage. We reached a deal on my trade and price of the new car I was buying the same day I called. It was such a plea More

by enricodamato
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian Wrobel
Aug 05, 2019 -

Napleton's Aston Martin Downers Grove responded

We are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! Our team is available should you require any extra help. Safe travels!

August 03, 2019

Excellent service! What an experience! I worked with some wonderful people during my visit. Agnes was very helpful and knowledgeable about the Raptor I purchased. Sebast More

by Matt M3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Agnes Romanowska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sebastian Wrobel
Aug 07, 2019 -

Napleton's Aston Martin Downers Grove responded

Hi Matt, thank you for taking the time to leave a review for us at Napleton's Aston Martin of Downers Grove. We're happy we could meet your expectations! If you're ever in need of more help, please let us know. Take care.

August 02, 2019

Very Classy Saleswoman I purchased a 2018 Corvette Convertible from them. Very rare color Ceramic Matrix metallic which only they had. I drove from Detroit and trader in my More

by Waggs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aimee Godinez
Aug 07, 2019 -

Napleton's Aston Martin Downers Grove responded

Hello there, thank you for your kind words and congratulations on your new vehicle. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help. We hope you have a great day.

August 01, 2019

Awesome customer service and due diligence I had the opportunity and pleasure to work with Margaret and have received top notch customer service experience from the time I entered the doors. No More

by miss.sej31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Perry Galecki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Margaret Puzanowska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brittany McClellan, Sebastian Wrobel
Aug 01, 2019 -

Napleton's Aston Martin Downers Grove responded

Hello, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! Safe travels!

July 31, 2019

Hot rides, no pressure to buy! Went to this dealer expecting to just look and learn about the Maserati Levante. Little did we know we would find a huge variety of new and pre-owned More

by Maserati Mom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vince Balachia
Aug 01, 2019 -

Napleton's Aston Martin Downers Grove responded

Hello, thank you so much for your feedback and recommendation! Our team will be very happy to hear about your kind words and high star rating! Safe travels!

July 29, 2019

'17 Maserati Gran Turismo Sport routine service Last year bought my Maserati GT from Aimee at Continental Ferrari Maserati. Now Napleton Aston Martin took over the Maserati franchise, & Aimee joine More

by LORENZO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Perry Galecki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ed Graff, service mgr, James Ellis, service advisor, Aimee Godinez
Aug 01, 2019 -

Napleton's Aston Martin Downers Grove responded

Lorenzo, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Safe travels!

July 25, 2019

Beyond AMAZING Agnes had such an amazing personality from the moment I walked into the dealership. She went beyond her way in providing such superb quality of custom More

by Sylvia
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Agnes Romanowska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2019 -

Napleton's Aston Martin Downers Grove responded

We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen, Sylvia. Thank you and we hope to see you again! We hope to be of service to you again! Take care!

July 24, 2019

Great experience! Worked with Agnes. She was awesome! Very caring, very receptive to what I was looking for. Zero pushiness. Knowledgeable, friendly, and excellent in a More

by MikeHauser
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Agnes Romanowska
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 22, 2019

Excellent experience buying our vet We contacted the Aston Martin Maserati dealership in Napleton, IL Wednesday night about a pristine corvette they had on their lot as a trade in and by More

by colemans51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norbert Sobotko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Omar Colon, Brittany McClellan, Sebastian Wrobel
July 21, 2019

OUTSTANDING!!! SMOOTH EXPERIENCE! Found a good deal for a car I really liked. It was very easy working with Agnes. She was very personable and didn't pressure me wit More

by RadM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Agnes Romanowska
5.0
This rating includes all reviews, with more weight given to recent reviews.
...
60
...