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Napleton's Aston Martin Downers Grove
Downers Grove, IL
825 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Common courtesy is the simple philosophy of treating the customer the way we'd want to be treated," said Bill Napleton of his family's success in the car business. "This is something that my grandfather, Ed, and my father, Fran, had instilled into my brothers and I as we grew up working in our family's business. My Grandpa Ed knew that if you treat people right, offer them more for their money and give them great service, they'd come back. And you know what? Eighty years later, he was right.
Today the Napleton Family operates more than 50 dealerships in four states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
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Showing 825 reviews
August 13, 2019
Wonderful car buying experience Worked with Vince and would recomend him to everyone extremely personable and was great with all my financing needs. Wonderful friendly staff will ret Worked with Vince and would recomend him to everyone extremely personable and was great with all my financing needs. Wonderful friendly staff will return for any of my car needs. A++ More
by Jz177
Employees Worked With
Vince Balachia
August 11, 2019
My flawless buying experience Agnes in sales was very professional and helped in get in car of my dreams.I loved my experience of purchasing my beautiful used 2016 Audi S4;from Nap Agnes in sales was very professional and helped in get in car of my dreams.I loved my experience of purchasing my beautiful used 2016 Audi S4;from Napleton Austin Martian Maserati of Downers Grove! It was a flawless buying experience. Thanks to Agnes More
by Audi912
Employees Worked With
August 10, 2019
Exquisite dealership with admirable service! Our experience was one of the best we have had when it came to purchasing a vehicle. Aimee Godinez (Sales Consultant) was very friendly and easy to wo Our experience was one of the best we have had when it came to purchasing a vehicle. Aimee Godinez (Sales Consultant) was very friendly and easy to work with a handful of knowledge on the vehicle. Then when speaking with Sebastian Wrobel (Finance Manager) the paperwork was easily described to us, informed us of every detail when it came to numbers and warranty. Overall, I highly recommend this dealership to anyone looking for a new/used vehicle! More
by m.novoa
Employees Worked With
Sebastian Wrobel, Aimee Godinez
August 10, 2019
Great buying experience! Thanks!! Sam and Vinnie made the car buying experience easy. They worked with us to get to a comfortable price. Love our new Land Rover Discovery! Sam and Vinnie made the car buying experience easy. They worked with us to get to a comfortable price. Love our new Land Rover Discovery! More
by Kuyps4
Employees Worked With
Vince Balachia
August 09, 2019
Awful customer service; totally abandoned me after sale I bought a brand new Vanquish last year and my experience has been miserable. The car got a scratch and was in the shop. The dealership has done not I bought a brand new Vanquish last year and my experience has been miserable. The car got a scratch and was in the shop. The dealership has done nothing for me -- no loaner car (except for a single day) and no responsiveness. All I hear is that I'll get the car in 2 more weeks and that they are trying their best. It's now been months with no end in sight. I have never heard of a luxury car dealership not respond to phone calls or texts or care so little, especially given the over quarter of million dollars I spent on the car. The manager had promised to call me back this morning to resolve things. Like my entire experience, I got no call, no text, no email; nothing. More
by Upset
Employees Worked With
Jackson Jolicoeur
August 09, 2019
Great transaction I was interested in a Cadillac ELR, and I came across a beautiful one at Napleton. I live about a half hour north of Detroit, so I called the dealers I was interested in a Cadillac ELR, and I came across a beautiful one at Napleton. I live about a half hour north of Detroit, so I called the dealership to get some information. Steve was VERY easy to work with over phone/text/email and very prompt in response to any questions/concerns. He was able to have everything ready in advance for me which was great since I live five hours away from the dealership. I was able to arrive at the dealership in the morning with everything prepared for an easy trade-in and purchase. It was an all around great experience. Sebastian, Steve, and Rick were all a pleasure to work with. I would recommend Steve & team to anyone who is looking for a great car at a great price, regardless of where they are located. More
by EricELR
Employees Worked With
Resad Rick Botic, Steven Miller, Sebastian Wrobel
August 09, 2019
Great service Bought a motorcycle. I know at car dealership. Great price for Harley. Vince was very helpful. Thank You for the great service and making purchasing a Bought a motorcycle. I know at car dealership. Great price for Harley. Vince was very helpful. Thank You for the great service and making purchasing a bike 🏍 a breeze. Highly recommend it. More
by pK
Employees Worked With
Vince Balachia, Sebastian Wrobel
August 06, 2019
Virtuoso It’s a great experience with the dealer and Vince. Definitely will recommend friends to come over. Got length up to 25 word mini, great. It’s a great experience with the dealer and Vince. Definitely will recommend friends to come over. Got length up to 25 word mini, great. More
by Felix
Employees Worked With
Vince Balachia
August 05, 2019
Overall amazing! From start to finish....stellar communication!! Staff was friendly, knowledgeable, and welcoming. I could not be happier with my decision to do busi From start to finish....stellar communication!! Staff was friendly, knowledgeable, and welcoming. I could not be happier with my decision to do business with this amazing group of people. The car is beautiful! Happy 50th to me!🎂 More
by lnglick
Employees Worked With
Brittany McClellan, Sebastian Wrobel, Aimee Godinez
August 05, 2019
Great service It was pleasure visiting this dealership. Very high end dealership . My sales person Margaret was awesome . She treated me with up most respect. She m It was pleasure visiting this dealership. Very high end dealership . My sales person Margaret was awesome . She treated me with up most respect. She made sure I was comfortable and was treated like family . I’d admit I was a little intimidated coming to a Aston Martin dealership to purchase a Hyundai lol More
by Jimmy123
Employees Worked With
