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Napleton's Aston Martin Downers Grove

Downers Grove, IL

4.8
835 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years. Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives. Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois. Common courtesy is the simple philosophy of treating the customer the way we'd want to be treated," said Bill Napleton of his family's success in the car business. "This is something that my grandfather, Ed, and my father, Fran, had instilled into my brothers and I as we grew up working in our family's business. My Grandpa Ed knew that if you treat people right, offer them more for their money and give them great service, they'd come back. And you know what? Eighty years later, he was right. Today the Napleton Family operates more than 50 dealerships in four states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business.
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217 Ogden Ave

Downers Grove, IL

60515

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Showing 835 reviews

August 31, 2019

Triple Black 2016 S6 Drove in from Minneapolis to see this car, it was as described and in great condition. Steve was very knowledgeable, freindly and low pressure. Took More

by TeddyW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Margaret Puzanowska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steven Miller
Sep 04, 2019 -

Napleton's Aston Martin Downers Grove responded

Hi Teddy, thank you so much for your positive comments about Napleton's Aston Martin of Downers Grove! If you have any further questions, please give us a call. We're always happy to help!

August 27, 2019

Attentive Afforded good attention and respect even though we we buying an older used car on a busy day. Made it convenient even though we didn't have title on More

by cheap trick
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Margaret Puzanowska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Omar Colon, Aimee Godinez
Aug 30, 2019 -

Napleton's Aston Martin Downers Grove responded

Thank you for taking the time to let us know how we did. We hope you continue to choose us for all your automotive needs! Take care!

August 26, 2019

Excellent service! Margaret P. was very helpful and accommodating. We were able to get a great car for our son without all the games other dealerships play. She made t More

by kelly5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Perry Galecki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Margaret Puzanowska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2019 -

Napleton's Aston Martin Downers Grove responded

Hi Kelly, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 24, 2019

2014 Stingray Nick and Vince worked hard over about 12 days to make it happen. I drove the Vet 3 hours home and everything is good. Great dealership! More

by $14Vet
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick, Vince Balachia
Aug 28, 2019 -

Napleton's Aston Martin Downers Grove responded

We strive for a high level of customer satisfaction in all aspects of our dealership. We hope to be of service to you again! Take care!

August 24, 2019

Great car buying experience Very good service and very friendly and helpful salesman.... definitely recommend this place for everyone who looking for good used car for really goo More

by brockamaria
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Margaret Puzanowska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Rahim, Sebastian Wrobel
Aug 28, 2019 -

Napleton's Aston Martin Downers Grove responded

Thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

August 23, 2019

Best car buying experience we have ever had We didn't think that it would be possible to buy a car and not spend hours and hours at the dealership, going back and forth with the General Manager More

by ysuli_21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Perry Galecki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jackson Jolicoeur, Sebastian Wrobel
Aug 28, 2019 -

Napleton's Aston Martin Downers Grove responded

Thank you so much for sharing your recent experience with us! We work hard to provide each of our clients with the best automotive experience! Thank you so much for choosing Napleton's Aston Martin of Downers Grove as your first choice for service!

August 22, 2019

Aimee Godinez called me on my 1 month anniversary Aimee Godinez went above and beyond to assist me in purchasing my vehicle. Most dealerships were not able to get me financed as I was just coming out More

by Realtor_Wil
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sebastian Wrobel, Aimee Godinez
Aug 28, 2019 -

Napleton's Aston Martin Downers Grove responded

Hello, we're glad to hear you found our staff to be so informative and helpful. We hope you continue to choose us for all your automotive needs! Take care!

August 21, 2019

Classy dealership Had a great experience with everyone. Never felt any pressure, even when I had to walk away bc price was more than I could afford. Manager came to mee More

by ana5
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Agnes Romanowska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jackson Jolicoeur, Sebastian Wrobel
Aug 22, 2019 -

Napleton's Aston Martin Downers Grove responded

We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 17, 2019

Great customer service and respectful of my wishes I started searching for a premium used Lincoln navigator several months ago and identified this vehicle at Napleton Aston Martin. Over the course of a More

by Navigator
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Perry Galecki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick, Vince Balachia, Sebastian Wrobel
Aug 22, 2019 -

Napleton's Aston Martin Downers Grove responded

Thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 14, 2019

Great Family & Friends Atmosphere My experience here was nothing short of amazing. Normally, people tie negative experiences and ill-will into dealerships before even walking in. I fel More

by Afells2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Margaret Puzanowska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brittany McClellan, Sebastian Wrobel
Aug 16, 2019 -

Napleton's Aston Martin Downers Grove responded

We're glad you had such an amazing experience at our dealership! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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