Napleton's Aston Martin Downers Grove

Friendly professional Everybody we talked to was amazing very friendly easy to talk too..location is really nice and clean have an amazing selection of vehicles. Very knowl Everybody we talked to was amazing very friendly easy to talk too..location is really nice and clean have an amazing selection of vehicles. Very knowledgeable More

Great I was not just looking for a vehicle I was looking for a dealership that would be a pleasure to do business with and Vince and the staff was great I was not just looking for a vehicle I was looking for a dealership that would be a pleasure to do business with and Vince and the staff was great More

Easy process. They did a great job arranging test drives, demonstrating features, and seeing through the paperwork. It made for a very easy process, in and out in They did a great job arranging test drives, demonstrating features, and seeing through the paperwork. It made for a very easy process, in and out in two hours. More

Terrible Dealership never go there!! I drove 4 hours after the price was negotiated over the phone. But when I and the manager signed the deal the said that the car maserati Levante 2018 I drove 4 hours after the price was negotiated over the phone. But when I and the manager signed the deal the said that the car maserati Levante 2018 is not CPO and if you look at the web site it says it is CPO but he was like now its not because i have lowered the price which he had agreed to. I said in the ad it says its CPO the manager then came and snatched the papers from my hand and said the deal is over I am not selling the car. He has no manners how to talk to and deal with a lady. I said I was not told that if you lower the price then the car is no longer CPO. He is very rude and arrogant. I am 53 years old and Have all high end cars but have never dealt with such a rude man in my life. If I could put a review lower then poo I would have. I would never ever want to go this dealer. And I would want to contact car gurus and all other web sites as to dealers like this who advertise That the car is CPO and then just change it should have some kind of legal implications on them..Beacuse this cheating its like you say one thing and when the customer goes you change it and if they don't agree then you push them out and take all the papers with their important details on this. More

Great customer service I had a wonderful experience at the dealership today. Steve was a great help and was able to make me a deal I couldn’t resist. There was no pushy atti I had a wonderful experience at the dealership today. Steve was a great help and was able to make me a deal I couldn’t resist. There was no pushy attitude it was a great day. I highly recommend coming to shop for a car here. More

Great prices and great cars It was a great dealership with amazing cars and prices as well as service from the employees who helped us with finding the right car for the right pr It was a great dealership with amazing cars and prices as well as service from the employees who helped us with finding the right car for the right price. Totally would recommend to shop at this dealership More

My RT Well he we go again. This is the second car I am buying from Vince at Aston Martin Downers Grove. Bought my First Lady year and another recently. I ca Well he we go again. This is the second car I am buying from Vince at Aston Martin Downers Grove. Bought my First Lady year and another recently. I came back to vince because he is a straight up guy with great personality and knowledge. He helped me threw the financing with any and all questions I had as well as getting a great deal. I maybe back for a third car very soon. Keep up the great positive cust service you bring to the dealership. More

Superior customer service I was there to look at a used Ford F-150 I seen online and I received excellent customer service like no other places I visited. That is one of many r I was there to look at a used Ford F-150 I seen online and I received excellent customer service like no other places I visited. That is one of many reasons that made me want to buy from them. also they help me finance my used vehicle at very decent price. Aimee went above my expectations which blown me away. Everyone is very nice to talk to and Aimee calls and check on me often. Also I get complementary car washes when I want. More

A Memorable Experience I wasn't in the market for a car as I had recently purchased a 2018 Cadillac. I have owned 3 Porsche's in the past and never had a problem. I have an I wasn't in the market for a car as I had recently purchased a 2018 Cadillac. I have owned 3 Porsche's in the past and never had a problem. I have an attraction towards the Porsche Panamera for quite some time. Admittedly, this sounds crazy and unfortunately can't explain what caused me to go onto "Car Guru's" but I did, and there was a Porsche Panamera at Napleton Aston Martin Maserati that seemed to have my name on it. I seemed to be in a trance and filled out a profile. I remember sitting at home with my son who I guess thought I was just surfing the "net". That's when it all began. I received a call from Vince in Sales who introduced himself and the dealership. Rather than try to sell me over the phone he was more concerned to try to understand what I was looking for, and answer any questions I had. He scored a 10+ on all fronts. I travel frequently and happened to be home between trips. I decided to schedule an appointment to visit the dealership and see the car. I surprised my 15 year old son who is an exotic sports car enthusiast and can tell you just about anything you would ever want to know about these cars that we were going to look at the car. When we arrived we weren't attacked by a barrage of Salespeople. We got out of the car and looked around and soon saw this beautiful machine that had captured my attention. Needless to say there are plenty of cars there that make the "AutoShow" look like a amusement park. I saught out Vince who was very cordial. We engaged in some small talk that really had nothing to do with the purchase of car. We eventually got to that subject. He pulled the car in the service garage. Together we walked around the car with him pointing out the features and continuing answer my questions. All the while my son must have felt he was in a dream and didn't want to wake up. We went on a test drive and again all of expectations were met. We returned and sat in his office and started to talk about the possibility of a purchase. I soon met Perry who inquired about my trading my Cadillac. Perry too was very personable and said that he would do all that he could to give me too dollar if I and whenever I would be interested in a trade. I then inquired about financing. Vince immediately deferred to the Business Office acknowledging that was not his area of expertise. I then met Rick who spent a considerable amount of time talking about finance, the economic comparisons between what I was driving (i.e. Cadillac) and what I was inquiring about. Although I loved my car, and really had no reason to get rid of it I knew that the car was depreciating at a more accelerated pace than I had planned for. I can say with confidence that my interactions with Vince, Perry, and Rick was not staged. They were genuine and sincere in their conversations and never pushed a sale. I left the dealership non committal only to say that I would call the next day. Soon after we left I received a call from a young women (I'm sorry I forgot her name) who thanked me for coming in and offered any assistance in answering any further questions that I might have. The reality was that I needed to become comfortable with the transaction and make sure that this would be the prudent thing for me personally to do. The next day I received a call from Sebastian the Sales Manager who too thanked me for coming in and my interest in purchasing a car from Napleton Ast on Martin Maserati. He questioned if there were any questions and hoped that we could do business. It was then that I was convinced that this was the right thing to do. Nothing lasts forever, but I hope these guys continue with the synergy they have amongst themselves. As for me and although this was a used car purchase there is nowhere else I would want to go to for my next car. Rest assured I'm appreciative, an advocate, and of course a customer whose experience and expectations were exceeded. More

Pleasant Steven was very nice, and his service made my day. He was very knowledgeable and honest, and very friendly. His energetic and positive attitude made m Steven was very nice, and his service made my day. He was very knowledgeable and honest, and very friendly. His energetic and positive attitude made me feel better, despite this being my first car purchase. More