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Napleton's Aston Martin Downers Grove
Downers Grove, IL
835 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Common courtesy is the simple philosophy of treating the customer the way we'd want to be treated," said Bill Napleton of his family's success in the car business. "This is something that my grandfather, Ed, and my father, Fran, had instilled into my brothers and I as we grew up working in our family's business. My Grandpa Ed knew that if you treat people right, offer them more for their money and give them great service, they'd come back. And you know what? Eighty years later, he was right.
Today the Napleton Family operates more than 50 dealerships in four states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
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Showing 835 reviews
October 12, 2019
a real pleasure While buying a luxury car is always a nice experience, the dealership and Margaret made this a very seam less process. We will buy again ! While buying a luxury car is always a nice experience, the dealership and Margaret made this a very seam less process. We will buy again ! More
by farahfakouri
Employees Worked With
October 09, 2019
From start to finish Aimee and her team made my first dealership experience amazing! Aimee was more than helpful in getting this amazing deal done! Thank you so much for a seamless transaction and custom dealership experience amazing! Aimee was more than helpful in getting this amazing deal done! Thank you so much for a seamless transaction and customer service. A+ rating all around I love my new ride and couldn’t be happier!!!! Thank you !!!!! More
by Gp773
Employees Worked With
Aimee Godinez
October 07, 2019
Great experience, wonderful salesman All I can say is thanks very much Dan for the awesome I received from this wonderful Salesman, he is a very knowledgeable person and super helpful. I All I can say is thanks very much Dan for the awesome I received from this wonderful Salesman, he is a very knowledgeable person and super helpful. I appreciate it a lot and wanted to let you know that I love my car ❤️❤️❤️ More
by Cathy
Employees Worked With
Brittany McClellan, Sebastian Wrobel, Dan Lewin
October 06, 2019
A great buying experience I have nothing but the best to say about Margaret. She and the sales team made my buying experience a real pleasure. I got a great car for a great pri I have nothing but the best to say about Margaret. She and the sales team made my buying experience a real pleasure. I got a great car for a great price. My next purchase with definitely be with these people. More
by Vitas
Employees Worked With
October 04, 2019
Great experience Sebastian, Aimee, and Perry were great. They made it quick, easy, and made sure that everything was up to standard on the car purchased (used). Apprec Sebastian, Aimee, and Perry were great. They made it quick, easy, and made sure that everything was up to standard on the car purchased (used). Appreciate it! More
by Scusu
October 03, 2019
Great Buying Experience From when we first walked in we were treated with the upmost of respect and professionalism. Our salesperson Aimee did an excellent job in explaining From when we first walked in we were treated with the upmost of respect and professionalism. Our salesperson Aimee did an excellent job in explaining all the details of the car we were looking at. She and all the staff at Napleton went above and beyond our expectations in finding us the car we were looking for with the exact options we wanted. Our sincere thanks to Aimee, Sebastian, Tucker and Resad for all their help and expertise. Will highly recommend Napleton to my family and friends. More
by bobs8
Employees Worked With
Tucker, Sebastian Wrobel, Aimee Godinez
October 01, 2019
Best Car Buying Experiece Ever This is the best dealership I have ever worked with, hands down. They make sure you know everything about the vehicle and are up front and honest. The This is the best dealership I have ever worked with, hands down. They make sure you know everything about the vehicle and are up front and honest. They went above and beyond from buffing the vehicle to remove a small scratch to making sure we got the best financing possible. This dealership had some of the most breathtaking vehicles on site that I have ever seen.... some I joked that I could not even afford to look at... and even with all of those expensive vehicles around I never once felt like I was in a stuffy dealership where I didn't belong. The whole staff was friendly and welcoming. Do yourself a favor and go see Margaret, you won't regret it! More
by West44
Employees Worked With
Other Employees :
Tucker, Vince Balachia, Jackson Jolicoeur, Brittany McClellan
October 01, 2019
Great Experience Shopping for a vehicle should always be this easy. The entire staff from Sebastian, Sam and Perry made it a fun experience. They were friendly helpful Shopping for a vehicle should always be this easy. The entire staff from Sebastian, Sam and Perry made it a fun experience. They were friendly helpful and very informative. I will definitely come back.... More
by eddieg
September 30, 2019
Very nice customer service Outstanding customer service, Aimee is an amazing sales person, very kind, professional and beautiful, Sebastian very nice and friendly guy. The Vett Outstanding customer service, Aimee is an amazing sales person, very kind, professional and beautiful, Sebastian very nice and friendly guy. The Vette is amazing with just 3k miles on it More
by DOMARCO3126
Employees Worked With
Sebastian Wrobel, Aimee Godinez
