Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Napleton's Aston Martin Downers Grove
Downers Grove, IL
835 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Common courtesy is the simple philosophy of treating the customer the way we'd want to be treated," said Bill Napleton of his family's success in the car business. "This is something that my grandfather, Ed, and my father, Fran, had instilled into my brothers and I as we grew up working in our family's business. My Grandpa Ed knew that if you treat people right, offer them more for their money and give them great service, they'd come back. And you know what? Eighty years later, he was right.
Today the Napleton Family operates more than 50 dealerships in four states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 835 reviews
December 05, 2019
Napleton is a Great dealership to buy a car or use for servicing your vehicle. Sebastian and the service department took care of my Maserati! servicing your vehicle. Sebastian and the service department took care of my Maserati! More
by Highendcollect
Employees Worked With
Sebastian Wrobel
November 23, 2019
Sold me a car with 1 key Promise me a extra key for the truck and after I I bought the truck they want me to pay $300 rip off for the extra key supposed to come with the truc Promise me a extra key for the truck and after I I bought the truck they want me to pay $300 rip off for the extra key supposed to come with the truck More
by Ory
Employees Worked With
Sam Rahim
November 20, 2019
Awesome awesome experience Agnes & Margaret were awesome sales associates they went above and beyond. To start I drove long distance and was skeptical since it was a high-end de Agnes & Margaret were awesome sales associates they went above and beyond. To start I drove long distance and was skeptical since it was a high-end dealership but the hospitality there was five star and beyond they go out of the way to take care of their customer, and they definitely inspect all their trade-ins thoroughly. I was truly impressed on how organized this dealership was, this is definitely a five-star location they actually held my vehicle until the next morning which was a huge plus, would highly recommend. More
by General609
November 09, 2019
As Good As It Gets A few days ago, I requested information on an Aston Martin Rapide S. Four phone calls with Sebastian Wrobel, Automotive Placement Specialist, and a c A few days ago, I requested information on an Aston Martin Rapide S. Four phone calls with Sebastian Wrobel, Automotive Placement Specialist, and a couple of talks with Agnes Romanowska, Director of Administrivia, later, I realized I had no choice but to buy the Aston Martin of my dreams at an excellent price. More
by jaug74
November 08, 2019
VERY VERY Honest People! Honestly is priceless these days. Very Transparent and that is hard to find. I am VERY happy and will continue to do business with them! Honestly is priceless these days. Very Transparent and that is hard to find. I am VERY happy and will continue to do business with them! More
by Cartright1
Employees Worked With
Steven Miller, Rick Botic
October 26, 2019
Amazing experience Aimee, Sebastian and Perry made my car buying experience completely seamless and were so helpful, knowledgeable and honest when it came to the deal we Aimee, Sebastian and Perry made my car buying experience completely seamless and were so helpful, knowledgeable and honest when it came to the deal we were putting together. Highly recommend Napleton Aston Martin! Traded in my car and got a great deal, and got a slightly used car that looks like a million bucks. They take care of their customers. More
by Jds89
October 24, 2019
Great Experience From my first visit to the dealership until I drove away in my new car, Agnes and Perry were very helpful, patient and honest. Very pleased and would From my first visit to the dealership until I drove away in my new car, Agnes and Perry were very helpful, patient and honest. Very pleased and would highly recommend. More
by mander5988
October 23, 2019
Rewarding Experience Really enjoyed working with Agnes, she was very helpful and made the difference in me deciding to finalize the purchase. Maybe next time I'll buy a Ma Really enjoyed working with Agnes, she was very helpful and made the difference in me deciding to finalize the purchase. Maybe next time I'll buy a Maserati! Thanks again, I felt right at home, and enjoyed the low pressure approach. Phillip was friendly and very accommodating as well. I'll be back. Thanks, again. More
by almozart1993
Employees Worked With
October 23, 2019
Happy driver Margaret was great and patient with us, even with other customers waiting. Overall good experience, will consider when in the market for our next car. Margaret was great and patient with us, even with other customers waiting. Overall good experience, will consider when in the market for our next car. More
by Reviewer
October 22, 2019
A dealership is only as good as its people. Sebastian Wrobel is an honest, stand-up guy. No higher praise can be given. (If you want a fair deal and excellent follow up then he is your man.) Sebastian Wrobel is an honest, stand-up guy. No higher praise can be given. (If you want a fair deal and excellent follow up then he is your man.) More
by Christian
Employees Worked With
Sebastian Wrobel
