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Napleton's Aston Martin Downers Grove

Downers Grove, IL

4.8
835 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years. Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives. Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois. Common courtesy is the simple philosophy of treating the customer the way we'd want to be treated," said Bill Napleton of his family's success in the car business. "This is something that my grandfather, Ed, and my father, Fran, had instilled into my brothers and I as we grew up working in our family's business. My Grandpa Ed knew that if you treat people right, offer them more for their money and give them great service, they'd come back. And you know what? Eighty years later, he was right. Today the Napleton Family operates more than 50 dealerships in four states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business.
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217 Ogden Ave

Downers Grove, IL

60515

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Showing 835 reviews

December 31, 2019

Definitley would recommend I met with Agnes at Napleton's Aston Martin of Chicago. She made us feel very comfortable and eased us into the purchasing process without making us More

by danielcorner4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Agnes Romanowska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2020 -

Napleton's Aston Martin Downers Grove responded

Thank you so much for sharing your recent experience with us, Daniel! We work hard to provide each of our clients with the best automotive experience! We hope to be of service to you again! Take care!

December 29, 2019

Smooth dealership experience! From quick phone and e-mail responses to excellent service with a smile, Sebastian and Aimee guided us through the sales experience like no other. Ri More

by rcarballofamily
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian Wrobel, Aimee Godinez, Rick Botic
December 29, 2019

Car sold itself Went there for a particular car. It was clean and we purchased. Had to stop for gas it was so low on fuel. That right there is why I would not recomm More

by family
Recommend Dealer
No
Employees Worked With
not listing people
Dec 30, 2019 -

Napleton's Aston Martin Downers Grove responded

Sir or Ma'am, First, we would like to thank you for your business! We truly value your business and appreciate your constructive criticism! Secondly, we would love the opportunity to make your experience right! Please contact our General Manager, Perry, so we can arrange a visit to the dealership! He may be reached at 630-960-2000. Thank you

Jan 01, 2020 -

family responded

I live in St. Charles. A visit to Downers Grove is not easily done. What would be accomplished by me visiting?

December 27, 2019

Great Salesperson - Best Experience I went to Napleton Aston Martin about 2 weeks ago and I was lucky to meet and be helped by Aimee. I cannot remember any other time I went to a car dea More

by Apollo1973
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aimee Godinez
Dec 30, 2019 -

Napleton's Aston Martin Downers Grove responded

Thank you so much for your positive comments about Napleton's Aston Martin of Downers Grove! If you have any further questions, please give us a call. We're always happy to help!

December 27, 2019

Sebastian Wrobel got me in here and got me the Audi S7 I was looking for. Aimee was the godsend that helped me get things right on track. I flew over 800 miles to get here and it was worth it. Complete sati More

by Elitephototaker
Recommend Dealer
Yes
Employees Worked With
Sebastian Wrobel, Aimee Godinez
December 21, 2019

Amazing and honest sales lady Great staff amazing people, Margaret is a Friendly,honest and such full of life. We got through everything easy without b.s. she helped make a good de More

by mo.hamideh1993
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Margaret Puzanowska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 24, 2019 -

Napleton's Aston Martin Downers Grove responded

Hi, thank you for your positive review. We're glad to hear that you found our team here at Napleton's Aston Martin of Downers Grove so helpful in the purchase of your new vehicle. We want all our customers to feel this way when leaving our dealership!

December 21, 2019

Tender, love, & care. The ladies there... they have your best interest at heart! That goes a long way. Lisa also took the time to find me additional discounts. Something, s More

by mikegriffin83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Margaret Puzanowska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lisa
Dec 24, 2019 -

Napleton's Aston Martin Downers Grove responded

We hope everything was handled to your expectations, Mike. Please don't hesitate to reach out to us if there is ever anything else we can assist you with. It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

December 16, 2019

Pleased Margaret made sure that our requirements were taken care and also made sure on being clear on the vehicle she was selling( not to hide issues). The pa More

by shettyhithesh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Margaret Puzanowska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2019 -

Napleton's Aston Martin Downers Grove responded

Congratulations on your new car! It is great to hear our Staff was knowledgeable and pleasant to work with. We hope to see you again!

December 12, 2019

Sebastian rules. I was looking for a nicer luxury vehicle with more or a sporty look and feel. After checking out a dozen dealerships and test driving everything from More

by gdinstall
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian Wrobel
Dec 15, 2019 -

Napleton's Aston Martin Downers Grove responded

We are glad to hear Sebastian was so helpful during your car shopping experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

December 11, 2019

Excellent service Great Service they answered all the questions that I needed. They qualified me in minutes. I will recommend this place for people looking for a used o More

by lsf8200
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Margaret Puzanowska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2019 -

Napleton's Aston Martin Downers Grove responded

Thanks for sharing your recent service experience with us! We hope you continue to choose Napleton's Aston Martin of Downers Grove as your first choice for all your vehicle needs.

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