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Napleton's Aston Martin Downers Grove
Downers Grove, IL
835 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Common courtesy is the simple philosophy of treating the customer the way we'd want to be treated," said Bill Napleton of his family's success in the car business. "This is something that my grandfather, Ed, and my father, Fran, had instilled into my brothers and I as we grew up working in our family's business. My Grandpa Ed knew that if you treat people right, offer them more for their money and give them great service, they'd come back. And you know what? Eighty years later, he was right.
Today the Napleton Family operates more than 50 dealerships in four states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
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Showing 835 reviews
February 13, 2020
Agnes Romanowska Is the best at customer service And keeping a smile on your face when purchasing a vehicle I Will definitely be back to see her keeping a smile on your face when purchasing a vehicle I Will definitely be back to see her More
by Mustard And Mayo King
Employees Worked With
February 13, 2020
Margaret and the rest of the staff were very helpful and efficient. The car was as advertised, and they went the extra distance to make sure I was comfortable with it. efficient. The car was as advertised, and they went the extra distance to make sure I was comfortable with it. More
by Pat C
Employees Worked With
February 13, 2020
Out of State Buyer - Great Experience! I found the vehicle at this dealership online through a nationwide search and was connected with Margaret. I called on a Monday and by that Wednesday, I found the vehicle at this dealership online through a nationwide search and was connected with Margaret. I called on a Monday and by that Wednesday, we had a deal. She was incredibly helpful, super responsive both by phone and text, and very professional. She even helped with shipping the vehicle to me in AZ. Highly recommend! More
by Lisa S.
February 10, 2020
Awesome sales crew Purchased a used vehicle on Saturday 2/8/20. All of the sales people were extremely helpful. I have never had a more pleasant sales experience from an Purchased a used vehicle on Saturday 2/8/20. All of the sales people were extremely helpful. I have never had a more pleasant sales experience from any other dealership in my 50 years of buying automobiles. From the time I got to the dealership until the time I left with my vehicle including the test drive, was less than 2 and 1/2 hours. Awesome job guys, my wife and I thank you! Mike More
by mikeseiwert
February 10, 2020
I just want to say my experience went really well it was my first time buying from a dealer thanks Margaret P. !!!!!! We will come back again!! my first time buying from a dealer thanks Margaret P. !!!!!! We will come back again!! More
by shallprosperllc
Employees Worked With
February 06, 2020
This is my first car that I purchased from a dealership, Margaret and Sebastian were really helpful. Every one in the dealership made me feel welcome. I would recommend this dealership to my friend and fam Margaret and Sebastian were really helpful. Every one in the dealership made me feel welcome. I would recommend this dealership to my friend and family. More
by salvadorpinedac
February 06, 2020
I bought a Aston Martin Vantage S and Sam Rahim was my salesmen. Awesome support and no issues. The dealership was easy to work with and they made the arrangements to ship the car to California. salesmen. Awesome support and no issues. The dealership was easy to work with and they made the arrangements to ship the car to California. More
by Michael.zurich
Employees Worked With
Sam Rahim
February 06, 2020
Professional, Fair minded, competent All staff were friendly without being overwhelming or pushy. The appointment was on time as so was the car to view. Aimee was also on time as well. Th All staff were friendly without being overwhelming or pushy. The appointment was on time as so was the car to view. Aimee was also on time as well. The team was always keeping us updated on the finance appointment. It was a wonderful experience Becky Reitz Steven Wyman More
by yman03
Employees Worked With
Aimee Godinez
February 06, 2020
This company makes buying acar fun. If you are in the market to buy definitely check with them first!!! 100% Satisfied with every experience. They even went one step further to pick me up front the airpo market to buy definitely check with them first!!! 100% Satisfied with every experience. They even went one step further to pick me up front the airport when I flew in to make my purchase. Outstanding group More
by BJT
Employees Worked With
Other Employees :
Phillip and Frank awesome job as well!!!! , Sebastian Wrobel
February 05, 2020
Overall positive experience I believe most of us consider dealing with a car dealership to be a painful experience but the staff I dealt with at Napleton were all very accomadati I believe most of us consider dealing with a car dealership to be a painful experience but the staff I dealt with at Napleton were all very accomadating, responsive and genuine in their approach. Most of my interaction was online, from my initial inquiries to my negotiation on the vehicle we ultimately purchased. Perry was my primary contact at first and he was very helpful, professional and easy to work with. Along the way, Perry was busy and put me in Sam Rahim's hands through the rest of the process. Sam couldn't have been more pleasant to deal with and saw to it that my wife and I were very welcomed and comfortable when picking up the vehicle . He also quickly had the service department attend to a couple last minute issues I brought up. More
by wilnan
