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Napleton's Aston Martin Downers Grove
Downers Grove, IL
819 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Common courtesy is the simple philosophy of treating the customer the way we'd want to be treated," said Bill Napleton of his family's success in the car business. "This is something that my grandfather, Ed, and my father, Fran, had instilled into my brothers and I as we grew up working in our family's business. My Grandpa Ed knew that if you treat people right, offer them more for their money and give them great service, they'd come back. And you know what? Eighty years later, he was right.
Today the Napleton Family operates more than 50 dealerships in four states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
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Showing 819 reviews
March 14, 2024
Dealership was Very nice and courtesy, Car representative was easy and a pleasure to work with was easy and a pleasure to work with More
by RDUNN
March 08, 2024
Felt entirely rushed throughout the entire purchasing process of buying a used car from them. In which I asked if the car has been serviced and the person who sold me this vehicle said it was serviced an process of buying a used car from them. In which I asked if the car has been serviced and the person who sold me this vehicle said it was serviced and the brakes were done. FFW 3 weeks after I have had the car the oil change indicator is on and they say “well there are laws against waste and since the oil change light wasn’t on we didn’t do it” seems like changing the oil when it’s due within the next month isn’t that wasteful. Would not recommend working with this dealership. Luckily they had the exact car (trim and color) I wanted otherwise I would have gone somewhere else and will definitely next time. More
by brianzalenski
Employees Worked With
March 05, 2024
Fantastic customer service very friendly and knowledgeable definitely worth your business. Very pleased with our purchase. knowledgeable definitely worth your business. Very pleased with our purchase. More
by Punksboops
March 01, 2024
Great dealership! Best car buying experience of my life, Margaret and her team went above and beyond to make this deal happen. Best car buying experience of my life, Margaret and her team went above and beyond to make this deal happen. More
by Lupori13
February 29, 2024
Absolutely hands down the BEST experience I have ever seen in my life! Margaret was very knowledgeable, kind and not pushy. If you looking for a smooth and easy-going car purchase, she's the best person seen in my life! Margaret was very knowledgeable, kind and not pushy. If you looking for a smooth and easy-going car purchase, she's the best person to reach out too! Thank you Margaret 😊 More
by Victoria
Employees Worked With
February 23, 2024
I came in to Napleton of Aston Martin located in Downers Grove without an appointment and got welcomed and treated nicely from the start. Margaret, the Sales Rep, worked with me as well as the General Manag Grove without an appointment and got welcomed and treated nicely from the start. Margaret, the Sales Rep, worked with me as well as the General Manager with no pressure and we closed a deal. Margaret made this process so easy and smooth for me! More
by Anthony T
Employees Worked With
February 02, 2024
The dealership is knowledgeable about their product; polite; and great you as family. Margaret is the best; Connor and Perry are easy to work with. polite; and great you as family. Margaret is the best; Connor and Perry are easy to work with. More
by DFerrigno
January 30, 2024
Margaret was so easy to deal with and very friendly! It was the most painless buying experience thanks to Margaret. Definitely recommend. It was the most painless buying experience thanks to Margaret. Definitely recommend. More
by NHult
Employees Worked With
January 24, 2024
Perfect buying experience! Requested vehicle photos, repair history, CarFax and window sticker all were provided before going to see the vehicle. Arrived for a VIP appointment, Requested vehicle photos, repair history, CarFax and window sticker all were provided before going to see the vehicle. Arrived for a VIP appointment, was greeted, at the door, by Margaret Puzanowska, a pleasure and a joy to work with. A quick test drive, in an immaculately prepped vehicle, then on to the purchase process - smooth, easy and quick! True professionals from start to finish - a delightful time at a wonderful dealership - Napleton rolls out the red carpet! More
by Mffitz1222
January 17, 2024
We are so grateful to have worked with Margaret and everyone at Napletons Aston Martin. It was the best car buying experience we have had. They treated us like family and I appreciate their welcoming everyone at Napletons Aston Martin. It was the best car buying experience we have had. They treated us like family and I appreciate their welcoming attitudes! More
by bmescolotto
Employees Worked With
