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Napleton's Aston Martin Downers Grove
Downers Grove, IL
835 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Common courtesy is the simple philosophy of treating the customer the way we'd want to be treated," said Bill Napleton of his family's success in the car business. "This is something that my grandfather, Ed, and my father, Fran, had instilled into my brothers and I as we grew up working in our family's business. My Grandpa Ed knew that if you treat people right, offer them more for their money and give them great service, they'd come back. And you know what? Eighty years later, he was right.
Today the Napleton Family operates more than 50 dealerships in four states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
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Showing 835 reviews
October 23, 2024
Dealership certainly lives up to the standards of Aston Martin and Maserati. Every inch was immaculately clean and all the staff exceedingly pleasant. I was greeted immediately upon entering and given utmo Martin and Maserati. Every inch was immaculately clean and all the staff exceedingly pleasant. I was greeted immediately upon entering and given utmost respect. The whole process was very smooth, and I appreciate the extra care given to the vehicle before it was taken. Our associate Margaret was wonderful from beginning to end, and extraordinarily personable. I felt like a friend, and even family. I hope to return soon when the opportunity presents itself. More
by rorydirks
October 16, 2024
Margaret was outstanding with the help of purchasing my new car. This is the second car in a row I have purchased from this dealership. Margaret was very nice and vey knowledgeable of the entire process. new car. This is the second car in a row I have purchased from this dealership. Margaret was very nice and vey knowledgeable of the entire process. She never pressured you at all. I will defiantly buy another car from her. She has followed up numerous times just checking if there is anything she can do. Thank you Margaret!!!! Clint and Susan More
by Smo
Employees Worked With
October 08, 2024
I worked with Margaret in the purchase of a great used vehicle. She was a true professional and also was a wonderful person to work with. She made me feel like family. Best car buying experience I have ev vehicle. She was a true professional and also was a wonderful person to work with. She made me feel like family. Best car buying experience I have ever had! More
by apman900
Employees Worked With
October 08, 2024
My dad and I came in looking for my first car. Steve Miller was so helpful. He helped me find exactly the right car. We both highly recommend the dealership and especially Steve Miller. Thank Steve Miller was so helpful. He helped me find exactly the right car. We both highly recommend the dealership and especially Steve Miller. Thank you for everything! More
by Steve
Employees Worked With
Steve Miller
October 07, 2024
The entire team was great. Margaret knows her cars, and is a phenomenal person. The dealership was friendly, clean, and very well put together. I would highly recommend for all Margaret knows her cars, and is a phenomenal person. The dealership was friendly, clean, and very well put together. I would highly recommend for all friends and family. More
by pjdsoc03
Employees Worked With
September 11, 2024
We were very pleased with our purchase. The staff was very warm, friendly and personable. They listened attentively to our needs and exhibited much patience. Financing was well explained The staff was very warm, friendly and personable. They listened attentively to our needs and exhibited much patience. Financing was well explained so that we could make the best decisions for us. We did not feel hassled whatsoever. More
by dgordond
Employees Worked With
August 27, 2024
Fantastic! Margaret was awesome in helping select the car! Every one that helped with the transaction were amazing! Margaret was awesome in helping select the car! Every one that helped with the transaction were amazing! More
by gzman2
Employees Worked With
August 26, 2024
Not sure if the selection or my salesman Steve S. Was better. Steve knew every detail of every car I asked about, Didn’t take long to find my perfect fit. DB11 Volante spoke to me Was better. Steve knew every detail of every car I asked about, Didn’t take long to find my perfect fit. DB11 Volante spoke to me More
by Scotty G
Employees Worked With
August 23, 2024
Margaret Puzanowska Was amazing and very professional! Would definitely recommend this dealer to anyone looking to buy a new vehicle!! Would definitely recommend this dealer to anyone looking to buy a new vehicle!! More
by anthonyp82
August 20, 2024
Once we got our vehicle, she was completely unresponsive and unprofessional. Manager had to take over the final paperwork as she was unreliable. I would strong advise customers to avoid Taylor Richards. and unprofessional. Manager had to take over the final paperwork as she was unreliable. I would strong advise customers to avoid Taylor Richards. More
by carlover
Employees Worked With
