Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Napleton's Aston Martin Downers Grove
Downers Grove, IL
819 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Common courtesy is the simple philosophy of treating the customer the way we'd want to be treated," said Bill Napleton of his family's success in the car business. "This is something that my grandfather, Ed, and my father, Fran, had instilled into my brothers and I as we grew up working in our family's business. My Grandpa Ed knew that if you treat people right, offer them more for their money and give them great service, they'd come back. And you know what? Eighty years later, he was right.
Today the Napleton Family operates more than 50 dealerships in four states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 819 reviews
October 12, 2021
This is the best dealership i ever visit!!! Great people,....one word description,like for all inventory they have.... CLASSY !!!!!!!!!!! people,....one word description,like for all inventory they have.... CLASSY !!!!!!!!!!! More
by fishfarm.bojovic
Employees Worked With
October 07, 2021
The people are genuinely nice and the service is great!!! I have purchased two cars from that particular dealership. I have purchased two cars from that particular dealership. More
by Deniseswanigan
Employees Worked With
Other Employees :
Tawny Gray and Alex, Sam Rahim, Steven Miller, Sebastian Wrobel, Daniel Tucker
October 05, 2021
Fantastic people to do business with, no haggling, straight forward! Very professional staff and quick straight forward! Very professional staff and quick More
by frankkampwirth
Employees Worked With
October 04, 2021
I rarely leave reviews but the gu I was working with was so xxxx impressive! Top notch service! so xxxx impressive! Top notch service! More
by Chris.muscatello
Employees Worked With
September 30, 2021
Daniel Tucker was great to work with. He understood exactly what my wife and are were looking for. He was very professional and helpful through the entire car buying process. The GM Perry was great. Pl exactly what my wife and are were looking for. He was very professional and helpful through the entire car buying process. The GM Perry was great. Pleasure working with these two and highly recommend Daniel More
by Nickmantucca
September 28, 2021
We had a very great experience with our purchase. Our dealer was very understanding and welcoming, and the car had no issues with either function or being transitioned into our hands. They were very deta dealer was very understanding and welcoming, and the car had no issues with either function or being transitioned into our hands. They were very detailed on what we should be looking out for with our purchase. Very highly recommend. More
by LuisMartinez2132
Employees Worked With
Daniel Tucker
September 23, 2021
Great and friendly service. Steve Miller is a great salesman and a great communicator. There was a small issue with the Audi Q7 I purchased but the dealership fixed the issue and then delivered the veh salesman and a great communicator. There was a small issue with the Audi Q7 I purchased but the dealership fixed the issue and then delivered the vehicle to my house, 4 hours away! More
by Tony
Employees Worked With
Steven Miller
September 22, 2021
Michael Duerinck went above and beyond to help me out with my car buying experience. He was extremely patient and honest with me the whole way through! Will definitely recommend this place to friends. with my car buying experience. He was extremely patient and honest with me the whole way through! Will definitely recommend this place to friends. More
by Chance
Employees Worked With
Michael Duerinck
September 22, 2021
Purchased 2010 bmw 750Li xdrive great experience treated me just like If I was buying a 6 figure car tho I was buying used they cut no corners making sure I was completely satisfied with the vehicle which I me just like If I was buying a 6 figure car tho I was buying used they cut no corners making sure I was completely satisfied with the vehicle which I am, their customer service is 2nd to none would definitely recommend!!! More
by ramonnavarro1409
September 21, 2021
Great and friendly service. Aimee and Perry both great people to deal with-- five star people to deal with-- five star More
by Jmeier8487
