Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Napleton's Aston Martin Downers Grove
Downers Grove, IL
819 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Common courtesy is the simple philosophy of treating the customer the way we'd want to be treated," said Bill Napleton of his family's success in the car business. "This is something that my grandfather, Ed, and my father, Fran, had instilled into my brothers and I as we grew up working in our family's business. My Grandpa Ed knew that if you treat people right, offer them more for their money and give them great service, they'd come back. And you know what? Eighty years later, he was right.
Today the Napleton Family operates more than 50 dealerships in four states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 819 reviews
October 30, 2021
Excellent experience. Never felt this comfortable before at a car dealership. Tawny is an excellent sales representative. Very professional. I couldn't have asked for a better experience. Thanks Tawny, Matt at a car dealership. Tawny is an excellent sales representative. Very professional. I couldn't have asked for a better experience. Thanks Tawny, Matt and Alex for making my purchase easy and stress free. More
by Micheal
Employees Worked With
Tawny, Matt, Alex
October 30, 2021
Buyer beware, deceptive practices. Upon reviewing my documents the Finance Manager slipped in a "Dealer added options" just over $2k to the cost of the used vehicle I purchased. This was above the adve documents the Finance Manager slipped in a "Dealer added options" just over $2k to the cost of the used vehicle I purchased. This was above the advertised price and what was agreed on. I also stated that I did not want the extended warranty 5 times and he would not stop pushing it. Steer clear of Napleton's Astin Martin if you are buying used. More
by Disappointed Customer
Employees Worked With
Finance Manager
October 25, 2021
Daniel Tucker and Margaret Puzanowska were wonderful to work with. Kind and honest with us. work with. Kind and honest with us. More
by 04_shivery_surface
October 25, 2021
They worked with us to reach a deal that worked for both parties. Margaret was friendly and knowledgeable in helping us find the perfect car for us. parties. Margaret was friendly and knowledgeable in helping us find the perfect car for us. More
by Noellewallin
October 23, 2021
Fantastic experience. Matt and Aimee were super helpful and thoughtful throughout the entire process. No pressure tactics, just class and integrity. Hard to find these days. Make Matt GM and this place wil and thoughtful throughout the entire process. No pressure tactics, just class and integrity. Hard to find these days. Make Matt GM and this place will be unbeatable. More
by mobin23
October 23, 2021
Very pleasant and helpful staff. Tawny was awesome and helped me explore the inventory even though he knew I’m not quite ready to buy yet. I’ll definitely be back to make a purchase with Tawny when I am r helped me explore the inventory even though he knew I’m not quite ready to buy yet. I’ll definitely be back to make a purchase with Tawny when I am ready. More
by Erin
Employees Worked With
Tawny Gray
October 22, 2021
Aimee was very helpful in my car search. I highly recommend Napleton Maserati and Aimee. I look forward to doing business with them again in the future! recommend Napleton Maserati and Aimee. I look forward to doing business with them again in the future! More
by Tanner B.
Employees Worked With
Aimee Godinez
October 22, 2021
I just recently purchased one of my dream cars, a 2017 AMG C63s cope and I have never had a better experience with a dealership and sales team. Purchasing a vehicle out of state and unseen is very difficu AMG C63s cope and I have never had a better experience with a dealership and sales team. Purchasing a vehicle out of state and unseen is very difficult and can be extremely stressful. However, Steven Miller and Matt MacNichol made the whole experience very pleasant and I could not be more thankful. I have purchased a fair amount of cars and have had okay and good experiences but this one was truly different from the rest. My experience really was terrific, I could not be more pleased! Steve and Matt both worked extremely hard for me around the clock and got me a fantastic deal! They truly made the whole experience very special. Being a younger buyer, dealerships usually tend to treat me a little differently from the rest but here I was treated with respect and that is something that goes very far for me! Steve Miller and Matt MacNichol both promptly answered their phones with answers to my questions and also responded on their days off which is above and beyond! No one does that anymore but they do! Speed and efficiency are very important to me and they definitely met my standards! I am very happy I got to work with this crew and I look forward to doing future business with them on my next performance car or supercar purchase! More
by mdewling20
Employees Worked With
Matt MacNichol, Steven Miller
October 21, 2021
My experience with this dealership was wonderful. I worked with Michael, Dora, Tawny, and Matt. The team was professional and sincerely cared about my car buying experience. They were knowledgeable, worked with Michael, Dora, Tawny, and Matt. The team was professional and sincerely cared about my car buying experience. They were knowledgeable, accommodating and provided excellent customer service. My calls and texts were responded to expeditiously. By the end of the process they definitely gained my trust. I recommend working with them if you’re in the market for a new vehicle. More
by Sg
Employees Worked With
Michael DUERINCK, Matthew MacNichol, Tawny, and Dora
