Back

Napleton's Aston Martin Downers Grove

Downers Grove, IL

4.8
819 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years. Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives. Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois. Common courtesy is the simple philosophy of treating the customer the way we'd want to be treated," said Bill Napleton of his family's success in the car business. "This is something that my grandfather, Ed, and my father, Fran, had instilled into my brothers and I as we grew up working in our family's business. My Grandpa Ed knew that if you treat people right, offer them more for their money and give them great service, they'd come back. And you know what? Eighty years later, he was right. Today the Napleton Family operates more than 50 dealerships in four states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business.
Contact Dealership

217 Ogden Ave

Downers Grove, IL

60515

Directions

By Type

Showing 819 reviews

December 09, 2021

Everyone at dealership was very nice. Most pleasant car buying experience I have ever had!!! Margaret was a delight to work with. More

by knapp.christina
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Margaret Puzanowska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2021 -

Napleton's Aston Martin Downers Grove responded

Hi Knapp thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

December 08, 2021

I initially contacted the dealership online with my offer, after sending the vin of my trade in and some pictures, we reached agreement, I came in completed the paperwork and took the vehicle home. I w More

by digital11usa
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Agnes Romanowska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2021 -

Napleton's Aston Martin Downers Grove responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

December 07, 2021

Consultative, not pushy. Transparent. Very professional. Accommodating. Helpful. Thoroughly reviewed the CARFAX report with me. Since I was not driving in a trade-in car, they drove 35 miles to pick me up. More

by Compert
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Agnes Romanowska
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 03, 2021

Our sales rep Margaret was great to work with and made the process easy with no stress. I look forward to working with her again. Thank you so much we love our car. More

by Rodtrice
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Margaret Puzanowska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2021 -

Napleton's Aston Martin Downers Grove responded

Hi, we're glad to hear our Staff took such great care of you! We hope we can continue to be of service to you down the road! Safe travels!

December 03, 2021

Thank you Mathew Garapic for my new Ashton Martin Vantage I couldnt have been happier with my expirence matt garapic made my expirence great i would reccomend matt to anyone looking for a luxury vehicle More

by jules
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Margaret Puzanowska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : mathew garapic
Dec 07, 2021 -

Napleton's Aston Martin Downers Grove responded

Hi, we're glad to hear our Staff Mathew took such great care of you, Jules! We hope we can continue to be of service to you down the road! Thanks for the recommendation, and have an amazing day!

December 01, 2021

I happened across a used car online that was for sale at Napleton. I was able to easily set up an appointment for the next day to check out and drive the car. It was exactly as advertised so drove it home! More

by DonW
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Margaret Puzanowska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2021 -

Napleton's Aston Martin Downers Grove responded

Hi Don, thank you for your kind words and this wonderful review! We hope you continue to choose us for all your automotive needs! Take care!

December 01, 2021

After have a very difficult time finding a G-class I wanted, I expected the process to be the same. I have never purchased a vehicle over the phone or sight unseen- b/c I just don't know enough about ve More

by dinorasharpe
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Pickett
Dec 03, 2021 -

Napleton's Aston Martin Downers Grove responded

Hi, we're happy you found our staff to be so supportive during your experience here at Napleton's Aston Martin of Downers Grove. We hope you continue to choose us for all your automotive needs! Take care!

November 19, 2021

Omg how do I begin Margaret is the best truly , I will only allow my husband and I to purchase from her !!! She is the Best ,Precise and a True Go getter, I have never felt so welcomed you will never have More

by Liza Franklin-House
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Margaret Puzanowska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2021 -

Napleton's Aston Martin Downers Grove responded

Hi Liza, thanks for your great review, and for giving our dealership such a high star rating! We hope to be of service to you again! Take care!

November 13, 2021

Very good helped us out a lot. Had a great experience would recommend to everyone. More

by gaelcalderon91
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Margaret Puzanowska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2021 -

Napleton's Aston Martin Downers Grove responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you continue to choose us for all your automotive needs! Take care!

November 09, 2021

Aimee Godinez was very wonderful to work with and friendly she explained everything straight forward and was very patient the whole way More

by curtishenry1989
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aimee Godinez
Nov 11, 2021 -

Napleton's Aston Martin Downers Grove responded

Hi, thank you for your kind review; we are happy to pass along your comments to Aimee here at Napleton's Aston Martin of Downers Grove! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

...
25
...