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Napleton's Aston Martin Downers Grove
Downers Grove, IL
818 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Common courtesy is the simple philosophy of treating the customer the way we'd want to be treated," said Bill Napleton of his family's success in the car business. "This is something that my grandfather, Ed, and my father, Fran, had instilled into my brothers and I as we grew up working in our family's business. My Grandpa Ed knew that if you treat people right, offer them more for their money and give them great service, they'd come back. And you know what? Eighty years later, he was right.
Today the Napleton Family operates more than 50 dealerships in four states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
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Showing 818 reviews
August 26, 2024
Not sure if the selection or my salesman Steve S. Was better. Steve knew every detail of every car I asked about, Didn’t take long to find my perfect fit. DB11 Volante spoke to me Was better. Steve knew every detail of every car I asked about, Didn’t take long to find my perfect fit. DB11 Volante spoke to me More
by Scotty G
Employees Worked With
August 23, 2024
Margaret Puzanowska Was amazing and very professional! Would definitely recommend this dealer to anyone looking to buy a new vehicle!! Would definitely recommend this dealer to anyone looking to buy a new vehicle!! More
by anthonyp82
August 20, 2024
We did purchased 4 cars from this company and we recommend it to anyone interested in purchasing any cars 3) They can help you find right one for You and Your household:) They’re amazing:) Thank You recommend it to anyone interested in purchasing any cars 3) They can help you find right one for You and Your household:) They’re amazing:) Thank You Margaret :) More
by gosiapuza1971
Employees Worked With
August 20, 2024
Once we got our vehicle, she was completely unresponsive and unprofessional. Manager had to take over the final paperwork as she was unreliable. I would strong advise customers to avoid Taylor Richards. and unprofessional. Manager had to take over the final paperwork as she was unreliable. I would strong advise customers to avoid Taylor Richards. More
by carlover
Employees Worked With
August 17, 2024
I had a very good experience. Working with Margaret at Downers Grove location was smooth and she made sure I was well informed so that I made a great Choice. In the end I got the Working with Margaret at Downers Grove location was smooth and she made sure I was well informed so that I made a great Choice. In the end I got the car I wanted for a good deal ! More
by stonyislanddental
Employees Worked With
August 05, 2024
Here you are made to feel like you are family. Margaret, for example is super friendly and helpful. I recommend this dealership to everyone. You will not be disappointed. Margaret, for example is super friendly and helpful. I recommend this dealership to everyone. You will not be disappointed. More
by Candice DeMauro
Employees Worked With
August 05, 2024
Great experience with Steve. Found the car I've always dreamed of. Thank you so much for the guidance. Found the car I've always dreamed of. Thank you so much for the guidance. More
by j.valentino.petridis
Employees Worked With
July 03, 2024
HORRIBLE! !!!!!!!!!!!!! BOUGHT A $220K CAR AND TOOK IT IN FOR ITS FIRST SERVICE. THEY WANTED $1700 FOR AN OIL CHANGE AND FLUIDS... PLUS, THE PASSENGER FRONT !!!!!!!!!!!!! BOUGHT A $220K CAR AND TOOK IT IN FOR ITS FIRST SERVICE. THEY WANTED $1700 FOR AN OIL CHANGE AND FLUIDS... PLUS, THE PASSENGER FRONT SEAT WINDOW HAD A SMALL CRACK THAT WE MISSED WHEN WE BOUGHT THE CAR. THEY WANTED $4,000 TO FIX.. I CALLED GLENVIEW ASTON MARTIN AND THE SAME SERVICE IS $400!! GO SOMEWHERE ELSE AS THEY JUST ARE A RIP OFF AND SHOULD HAVE TOLD ME THE COSTS GOING IN, ESPECIALLY THE OIL CHANGE. More
by BARSAMIAN
June 24, 2024
I had the pleasure of working with Steve Miller. I appreciate his willingness to help without being pushy. Not once did he try to sell me something I did not want. I had been to a few other dealersh I appreciate his willingness to help without being pushy. Not once did he try to sell me something I did not want. I had been to a few other dealerships that day and the day before and got pressured to buy the vehicles I was looking at. I ended up test driving a vehicle with Steve that just didn’t suit me and instead of trying to talk me into that vehicle, he was completely understanding. He didn’t try to push any other vehicles that I wasn’t interested in and I really appreciated that. Before I was about to leave, he did tell me about a vehicle they had in stock that I was going to look at at another lot and just asked if I wanted to test drive it. He reminded me that there was no pressure to do so. Because of how calm and understanding he was, I decided to test drive the vehicle because I was already there. I ended up buying the vehicle because I fell in love with it! I had a great buying experience and would recommend anyone to work with Steve! More
by Ccstrick
Employees Worked With
Steve Miller
June 04, 2024
I was dealing with Perry the sales manager and although l had an Airbag alert on the dash he was able to contact Aston Martin and get it rectified. Thank you so much for the follow up. had an Airbag alert on the dash he was able to contact Aston Martin and get it rectified. Thank you so much for the follow up. More
by joff.clarke
