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Napleton's Aston Martin Downers Grove
Downers Grove, IL
826 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Common courtesy is the simple philosophy of treating the customer the way we'd want to be treated," said Bill Napleton of his family's success in the car business. "This is something that my grandfather, Ed, and my father, Fran, had instilled into my brothers and I as we grew up working in our family's business. My Grandpa Ed knew that if you treat people right, offer them more for their money and give them great service, they'd come back. And you know what? Eighty years later, he was right.
Today the Napleton Family operates more than 50 dealerships in four states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
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Showing 826 reviews
December 15, 2022
My Son brought his 2014 Jeep Cherokee, in for a check engine light.Justin from the service department was Great. He had the oil changed , which turned the light out. He also had the cooling system chec engine light.Justin from the service department was Great. He had the oil changed , which turned the light out. He also had the cooling system checked, which ended up having a crack in the water pump.He was able to get it covered under the extended warranty. He kept us informed on what was going on. And What should be done now & what could wait. His customer service is Excellent.Aston Maserati should be proud to have someone like Justin working for them. More
by Cheryl Ann
Employees Worked With
Justin Service dept.
December 10, 2022
We did this deal over the phone and Margaret made sure that I got in in out fast at Napleton Aston Martin Maserati. I would refer my family and peers to come or call in to experience great service. She wi that I got in in out fast at Napleton Aston Martin Maserati. I would refer my family and peers to come or call in to experience great service. She will make sure you get what you want More
by Antoine
December 08, 2022
I appreciate the efficiency that I experienced working with the sales and finance staff of Napleton. They worked with me and exceeeded my expectations. Margaret was knowlegdable and did extra to ensure my with the sales and finance staff of Napleton. They worked with me and exceeeded my expectations. Margaret was knowlegdable and did extra to ensure my experience was pleasant. More
by dtjstrickland
Employees Worked With
December 07, 2022
Wonderful sales staff. Margaret and Perry were very accommodating and did all they could to aid my selection of a vehicle. Fairness and service were offered by all. Do your Margaret and Perry were very accommodating and did all they could to aid my selection of a vehicle. Fairness and service were offered by all. Do yourself a favor. Check in at Napleton’s Aston Martin for wonderful service and a great deal. More
by cirish
December 06, 2022
Excellent service from Alex and the team. Car was exactly as described and in great condition. Team responded quickly to my queries and did an outstanding job of keeping me updated Car was exactly as described and in great condition. Team responded quickly to my queries and did an outstanding job of keeping me updated More
by caesar
Employees Worked With
Alex Guo
December 05, 2022
Our overall experience was amazing. The sales reps at this dealership are not as pushy as other dealerships we have been to. Agnes was very helpful and patient. I will definitely recomm The sales reps at this dealership are not as pushy as other dealerships we have been to. Agnes was very helpful and patient. I will definitely recommend this dealerships. More
by Olu
December 01, 2022
Margaret was absolutely wonderful to work with, she was so helpful and took her time explaining everything to me. Perry was generous with his time also. so helpful and took her time explaining everything to me. Perry was generous with his time also. More
by Robyn
November 29, 2022
Margaret was very nice. The manager Don was amazing best manager I have ever seen. The manager Don was amazing best manager I have ever seen. More
by bos0109
Employees Worked With
November 28, 2022
I really appreciated the time spent by both Margaret, the sales rep, and Perry, the sales manager. They were willing to work with me on a few concerns that I had during my recent purchase of a used Porsche. sales rep, and Perry, the sales manager. They were willing to work with me on a few concerns that I had during my recent purchase of a used Porsche. I generally do not enjoy visiting car dealers, but they were much more friendly and easy to work with. They were also willing to reach out to the previous owner to see if they had the charging cord that originally came with this hybrid. I would definitely recommend this dealership and sales person. Also although I don't have her card handy, the finance manager was outstanding and extremely knowledge about not only finance but automobiles in general More
by ChrisN
November 27, 2022
Margaret was amazing! ! She made our experience very comfortable and easy. Very thorough and professional. ! She made our experience very comfortable and easy. Very thorough and professional. More
by Tina
Employees Worked With
