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Napleton's Aston Martin Downers Grove
Downers Grove, IL
819 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Common courtesy is the simple philosophy of treating the customer the way we'd want to be treated," said Bill Napleton of his family's success in the car business. "This is something that my grandfather, Ed, and my father, Fran, had instilled into my brothers and I as we grew up working in our family's business. My Grandpa Ed knew that if you treat people right, offer them more for their money and give them great service, they'd come back. And you know what? Eighty years later, he was right.
Today the Napleton Family operates more than 50 dealerships in four states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
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Showing 819 reviews
November 29, 2022
Margaret was very nice. The manager Don was amazing best manager I have ever seen. The manager Don was amazing best manager I have ever seen. More
by bos0109
Employees Worked With
November 28, 2022
I really appreciated the time spent by both Margaret, the sales rep, and Perry, the sales manager. They were willing to work with me on a few concerns that I had during my recent purchase of a used Porsche. sales rep, and Perry, the sales manager. They were willing to work with me on a few concerns that I had during my recent purchase of a used Porsche. I generally do not enjoy visiting car dealers, but they were much more friendly and easy to work with. They were also willing to reach out to the previous owner to see if they had the charging cord that originally came with this hybrid. I would definitely recommend this dealership and sales person. Also although I don't have her card handy, the finance manager was outstanding and extremely knowledge about not only finance but automobiles in general More
by ChrisN
November 27, 2022
Margaret was amazing! ! She made our experience very comfortable and easy. Very thorough and professional. ! She made our experience very comfortable and easy. Very thorough and professional. More
by Tina
Employees Worked With
November 25, 2022
This was probably the best and easiest car buying experience I have ever had. Margaret was extremely accommodating and super nice. The whole staff was great. I understand the luxury car experience is experience I have ever had. Margaret was extremely accommodating and super nice. The whole staff was great. I understand the luxury car experience is different but everyone went above and beyond any expectations we had. Definitely will buy again from them. More
by tcalderon2001
Employees Worked With
November 13, 2022
What a refreshing experience. Margaret is a true gem. The entire buying experience was seamless and stress free. Margaret handled every part of the process with a great professiona Margaret is a true gem. The entire buying experience was seamless and stress free. Margaret handled every part of the process with a great professionalism . It doesn't hurt that she as well has a great sense of humor. I will certainly be calling her first when my search for a another vehicle starts. Thank you Margaret !! More
by Payned
Employees Worked With
November 05, 2022
We were really impressed with the service. Things were done fast and productively, faster and easier then usually under these circumstances. Everybody was very professional. We were especially Things were done fast and productively, faster and easier then usually under these circumstances. Everybody was very professional. We were especially impressed by our sales consultant, Agnes Romanowska. Her professional, friendly and warm attitude and demeanor made the whole process of buying a car rewarding. We would definitely recommend Napleton Maserati and Agnes Romanowska to anyone. More
by Serge Sorokin
October 29, 2022
All the staff was helpful and the place was clean. Someone greeted us shortly after we walked in to make sure we were being helped. Our sales person Margaret was so fun, nice, courteous, and very kno Someone greeted us shortly after we walked in to make sure we were being helped. Our sales person Margaret was so fun, nice, courteous, and very knowledgeable about the cars we test drove. I cannot give her enough stars. More
by Koetz13
Employees Worked With
Other Employees :
Glen with finance was also excellent. Very friendly and polite.
October 19, 2022
Great buying experience from beginning to end. Margaret was awesome. The entire prices was seamless. Highly recommend. Margaret was awesome. The entire prices was seamless. Highly recommend. More
by jseifert008
Employees Worked With
October 14, 2022
Margaret was friendly and helpful and honest. I can't be more happy with the experience I had. I can't be more happy with the experience I had. More
by Aranza alarcon monroy
Employees Worked With
