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Napleton's Aston Martin Downers Grove
Downers Grove, IL
835 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Common courtesy is the simple philosophy of treating the customer the way we'd want to be treated," said Bill Napleton of his family's success in the car business. "This is something that my grandfather, Ed, and my father, Fran, had instilled into my brothers and I as we grew up working in our family's business. My Grandpa Ed knew that if you treat people right, offer them more for their money and give them great service, they'd come back. And you know what? Eighty years later, he was right.
Today the Napleton Family operates more than 50 dealerships in four states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
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Showing 835 reviews
February 20, 2023
Hi, my name is Mr. Boston and I wanted to leave a nice review for my salesman Kevin Mersereau. I was very impressed with the way he carried himself in a professional m Boston and I wanted to leave a nice review for my salesman Kevin Mersereau. I was very impressed with the way he carried himself in a professional manner, he was nice Curtious, and straight to the point. Even when we thought the deal wouldn’t get done he called me to check on me with updates. Thank you. More
by Bostontrucking2010
Employees Worked With
Kevin Mercureau
February 20, 2023
This was the best dealership I have ever worked with and Margaret made the experience simple and fun! Thanks!! Margaret made the experience simple and fun! Thanks!! More
by Tony G
February 09, 2023
Margaret was very helpful throughout the whole process. She was also patient as this was my first time buying a car! She was also patient as this was my first time buying a car! More
by moralesjenny2046
Employees Worked With
February 07, 2023
Great dealer! Super professional and nice to work with! Tawny made my wife and I feel very comfortable with the process. Super professional and nice to work with! Tawny made my wife and I feel very comfortable with the process. More
by dballen21081
February 04, 2023
Margaret P. and everyone we spoke with were very welcoming and attentive. The entire purchase process was very efficient and made it less stressful. Would defini and everyone we spoke with were very welcoming and attentive. The entire purchase process was very efficient and made it less stressful. Would definitely consider buying from this dealer again. More
by Victor
Employees Worked With
February 02, 2023
Customer service was excellent from start to end. Thank You :) Margaret Napleton Aston Martin Maserati 6309602000 Thank You :) Margaret Napleton Aston Martin Maserati 6309602000 More
by Stb9430
Employees Worked With
January 13, 2023
This what best dealership. Took the time to explain everything thoroughly and good customer service salesman Alex great person and really kind will recome this dealership. And Took the time to explain everything thoroughly and good customer service salesman Alex great person and really kind will recome this dealership. And will return More
by Moreno_damariz
Employees Worked With
Alex Guo
January 02, 2023
Very friendly and welcoming dealership! Connor and Michael were great and with us though the entire process! I would highly recommend this group! Connor and Michael were great and with us though the entire process! I would highly recommend this group! More
by TG
December 21, 2022
Margaret and the entire staff was utterly amazing. Friendly and Helpful. I’m coming back Friendly and Helpful. I’m coming back More
by Curtiss crossley
Employees Worked With
Other Employees :
Margaret and the Finance manager were extremely pleasant which makes the car buying process much easier. Made an extremely fair deal in less than an hour
December 15, 2022
My Son brought his 2014 Jeep Cherokee, in for a check engine light.Justin from the service department was Great. He had the oil changed , which turned the light out. He also had the cooling system chec engine light.Justin from the service department was Great. He had the oil changed , which turned the light out. He also had the cooling system checked, which ended up having a crack in the water pump.He was able to get it covered under the extended warranty. He kept us informed on what was going on. And What should be done now & what could wait. His customer service is Excellent.Aston Maserati should be proud to have someone like Justin working for them. More
by Cheryl Ann
Employees Worked With
Justin Service dept.
