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Napleton's Aston Martin Downers Grove

Downers Grove, IL

4.8
819 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years. Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives. Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois. Common courtesy is the simple philosophy of treating the customer the way we'd want to be treated," said Bill Napleton of his family's success in the car business. "This is something that my grandfather, Ed, and my father, Fran, had instilled into my brothers and I as we grew up working in our family's business. My Grandpa Ed knew that if you treat people right, offer them more for their money and give them great service, they'd come back. And you know what? Eighty years later, he was right. Today the Napleton Family operates more than 50 dealerships in four states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business.
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217 Ogden Ave

Downers Grove, IL

60515

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Showing 819 reviews

April 04, 2023

Hey this is Dwight a couple of years ago I walked into napleton and Agnes made my dreams come true with my first Maserati and again I don’t write reviews but Agnes is beyond amazing she got me another Mas More

by Howelldwight19
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Agnes Romanowska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2023 -

Howelldwight19 responded

Agnes is the best sales person ever

Apr 07, 2023 -

Napleton's Aston Martin Downers Grove responded

We sincerely thank you for the positive review, and look forward to seeing you again soon!

March 29, 2023

I could not be happier with my experience a Napleton AM-M. My sales guide Margaret, sales manager Connor, and finance manager Dora are all top notch. Each was easy to work with, informative, and att More

by Beantown Rob
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Margaret Puzanowska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Connor and Dora
Mar 31, 2023 -

Napleton's Aston Martin Downers Grove responded

Hi, thank you for your support! We're happy we could help. We hope to be of service to you again! Take care!

March 24, 2023

Charles was amazing and he is such a great Automotive Specialist. He was very thural and informative. He walked us through the process and took his time. He helped me and my husband find the car of our More

by Kelly
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Employees Worked With
Charles Jones III
Mar 27, 2023 -

Napleton's Aston Martin Downers Grove responded

It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

March 18, 2023

Margaret and Mike were both friendly and helpful in our car buying process. Mike made sure we were able to drive the car were in the market for, and he made an effort to show us other options to compare. T More

by Car buyer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Margaret Puzanowska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Geyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dora Recendiz
Mar 20, 2023 -

Napleton's Aston Martin Downers Grove responded

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! Thanks xfor the recommendation, and have an amazing day!

March 18, 2023

Margaret and Mike were both very helpful and professional throughout our buying experience. The only issue we encountered was the no hold policy. More

by pmrosetta
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Margaret Puzanowska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Geyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2023 -

pmrosetta responded

Margaret and Mike were both very helpful and professional throughout our buying experience. The only issue we encountered was the no hold policy.

Mar 20, 2023 -

Napleton's Aston Martin Downers Grove responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

March 17, 2023

Not often in today's world do you find a group that works together under the premise of "YES". In other words, my experiences from the Napleton Aston team have always been positive and willing to go the dist More

by Dougie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Perry Galecki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Margaret Puzanowska
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rich Weaver, Ed Graff
Mar 19, 2023 -

Napleton's Aston Martin Downers Grove responded

Hello Dougie, we're glad to hear you found our staff to be so informative and helpful. We hope you continue to choose us for all your automotive needs! Take care!

March 12, 2023

Agnes and her colleagues inspired a level of confidence that made me confident enough to do something I thought I'd never do: Buy a car "sight unseen." I love Jaguars and the time came where I started sho More

by John G
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Perry Galecki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Romanowska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2023 -

Napleton's Aston Martin Downers Grove responded

Hi John, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!

March 10, 2023

Ramone, Nate, Connor and Margaret were fantastic. I would highly recommend using this team again. More

by Pcrule44
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Norbert Sobotko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Margaret Puzanowska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Romanowska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Geyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Rahim, Tawny Gray, Alex Guo
Mar 12, 2023 -

Napleton's Aston Martin Downers Grove responded

Hi, we're glad to hear you found our staff to be so informative and helpful. We hope you continue to choose us for all your automotive needs! Take care!

March 09, 2023

Staff is extremely friendly and helpful, not pushy at all. We worked with Michael Geyer who was a wonderful sales specialist. He worked very hard to make sure our needs were met and our priorities were t More

by ASHUKLA26
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Geyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2023 -

Napleton's Aston Martin Downers Grove responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

March 03, 2023

Great team excellent service beautiful people to work with when it comes to service and knowledge. More

by el_camote
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Perry Galecki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Margaret Puzanowska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2023 -

Napleton's Aston Martin Downers Grove responded

Hi, we're glad to hear that everything was completed to your satisfaction! Please let us know if there is ever anything else we can assist you with. Safe travels!

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