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Napleton's Aston Martin Downers Grove
Downers Grove, IL
826 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Common courtesy is the simple philosophy of treating the customer the way we'd want to be treated," said Bill Napleton of his family's success in the car business. "This is something that my grandfather, Ed, and my father, Fran, had instilled into my brothers and I as we grew up working in our family's business. My Grandpa Ed knew that if you treat people right, offer them more for their money and give them great service, they'd come back. And you know what? Eighty years later, he was right.
Today the Napleton Family operates more than 50 dealerships in four states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
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Showing 826 reviews
June 21, 2023
The sales manager Conner and my sales person Margaret were amazing - extremely responsive, accommodating, helpful and such a pleasure to work with. were amazing - extremely responsive, accommodating, helpful and such a pleasure to work with. More
by laura
June 12, 2023
Agnes is very knowledgeable, friendly, accomodating, etc and was very helpful with linking up our needs with the car we purchased. Everyone at this dealership works hard, cooperates with each other, respect and was very helpful with linking up our needs with the car we purchased. Everyone at this dealership works hard, cooperates with each other, respects each other, respects the customers needs etc plus they are all the way around fair on everyhting from top to bottom(porters to salespeople to management etc) which you do not see in todays dealerships. They are truly great people and accomodated our mother who just got ouf of surgery and compasionate as the hospital workers in the hospital which never ever happens at a car dealership today. This is a reflection of Perry also who sets the tone, so to speak, for the entire dealership from top to bottom which you never see at other dealerships today. The buying experience here is actually a good fun time and you almost forget about the actual car itself since everything seems to run like a well tuned machine and all the back up to make sure it keeps on running.This was our second car purchase and we will be back for more!Thank you Agnes and Perry and everyone in-between-including Nathan in the financial departmen, porters, mechanics, Keith up front when you come in and leave who we first met when we picked up the car-that made this a fun and great day!! See you soon and stay well!!! Thank you More
by midwestchecker
June 11, 2023
Agnes was great. She let the car sell it self without being pushy or arrogant. This was second car i bought from the dealership. The Staff is polite and professional. She let the car sell it self without being pushy or arrogant. This was second car i bought from the dealership. The Staff is polite and professional. More
by jlchoop1
Employees Worked With
June 09, 2023
This dealership mostly shines on the basis of its employees. Everyone with whom I interacted, from first to last, was outstanding. Each person exuded honestly, integrity, and a genuineness to make th employees. Everyone with whom I interacted, from first to last, was outstanding. Each person exuded honestly, integrity, and a genuineness to make the purchasing process a pleasure...Indeed, my purchase was a pleasure. ...And thanks Agnes for finding a nice home for my trade-in! More
by Missouri
June 03, 2023
everything was great, the staff was very polite and professional. I especially want to thank Agnes Romanowska. professional. I especially want to thank Agnes Romanowska. More
by Mainazarov Daulet
Employees Worked With
June 02, 2023
I was very pleased with the service and attention given during my visits to Napleton. They showed they cared and were available to address any questions I had. I would recommend this dealership as one to g during my visits to Napleton. They showed they cared and were available to address any questions I had. I would recommend this dealership as one to go to. More
by ddforester
May 23, 2023
Margaret and Connor were very helpful as sales consultants, and Nathan made the purchase process painless. I bought from out of state and Napleton Aston Martin Maserati did everything possible to consultants, and Nathan made the purchase process painless. I bought from out of state and Napleton Aston Martin Maserati did everything possible to accommodate me during the process. More
by nobullschmidtfit
May 22, 2023
General Manager and Sales Manager Mark Thomas of Napleton Aston Martin is the best high-end luxury car dealer. The communication and the process of acquiring the vehicle were so professional and smooth, unpa Aston Martin is the best high-end luxury car dealer. The communication and the process of acquiring the vehicle were so professional and smooth, unparallel to any luxury brand car dealership in the area. The "Best" period. More
by lashow
Employees Worked With
May 20, 2023
I ask Margot to find a sprinter van for my wife and I ,and she found and got deal done in less than 5 days much appreciated thanks Tom and destiny cadieux ,and she found and got deal done in less than 5 days much appreciated thanks Tom and destiny cadieux More
by Tom
May 15, 2023
Agnes is by far the BEST salesperson I have ever worked with. I enjoyed my experience so much that I bought a 2nd Maserati from her. My next purchase will absolutely be with Agnes again. Thank you for a with. I enjoyed my experience so much that I bought a 2nd Maserati from her. My next purchase will absolutely be with Agnes again. Thank you for all of your help and getting me into my 2nd dream car! More
by paulaiello
Employees Worked With
Other Employees :
Sam Rahim, Tawny Gray, Alex Guo
