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Napleton's Aston Martin Downers Grove
Downers Grove, IL
819 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Common courtesy is the simple philosophy of treating the customer the way we'd want to be treated," said Bill Napleton of his family's success in the car business. "This is something that my grandfather, Ed, and my father, Fran, had instilled into my brothers and I as we grew up working in our family's business. My Grandpa Ed knew that if you treat people right, offer them more for their money and give them great service, they'd come back. And you know what? Eighty years later, he was right.
Today the Napleton Family operates more than 50 dealerships in four states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
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Showing 819 reviews
May 22, 2023
General Manager and Sales Manager Mark Thomas of Napleton Aston Martin is the best high-end luxury car dealer. The communication and the process of acquiring the vehicle were so professional and smooth, unpa Aston Martin is the best high-end luxury car dealer. The communication and the process of acquiring the vehicle were so professional and smooth, unparallel to any luxury brand car dealership in the area. The "Best" period. More
by lashow
Employees Worked With
May 20, 2023
I ask Margot to find a sprinter van for my wife and I ,and she found and got deal done in less than 5 days much appreciated thanks Tom and destiny cadieux ,and she found and got deal done in less than 5 days much appreciated thanks Tom and destiny cadieux More
by Tom
May 15, 2023
Agnes is by far the BEST salesperson I have ever worked with. I enjoyed my experience so much that I bought a 2nd Maserati from her. My next purchase will absolutely be with Agnes again. Thank you for a with. I enjoyed my experience so much that I bought a 2nd Maserati from her. My next purchase will absolutely be with Agnes again. Thank you for all of your help and getting me into my 2nd dream car! More
by paulaiello
Employees Worked With
Other Employees :
Sam Rahim, Tawny Gray, Alex Guo
May 09, 2023
Agnes is the best with helping choosing the car without pressure. It was a pleasure and very efficient. When looking a car she proposed an options that works the best for us. pressure. It was a pleasure and very efficient. When looking a car she proposed an options that works the best for us. More
by pkomorek
Employees Worked With
April 22, 2023
They made the whole process super easy. Margaret remembered us from a couple years ago which was amazing and very welcoming. Margaret remembered us from a couple years ago which was amazing and very welcoming. More
by Jefflaski
April 21, 2023
So I needed a 2nd car to add to my new Mini JCW to keep the miles off of it and be used as a work mileage car and Perry (the GM) called me and said the Lexus LS 430 that he had mentioned a couple weeks bac the miles off of it and be used as a work mileage car and Perry (the GM) called me and said the Lexus LS 430 that he had mentioned a couple weeks back was there and ready! I was them paired with the fabulous Agnes (in sales) and we drove the car and I said yes to the deal!! I can tell you that I was treated like someone who was buying a 300k Aston Martin buying the cheapest car on the lot. The Lexus might be old but was in top tier condition and perfect for what I need it for. It's in the right home for may years to come alongside my Mini. I really appreciate the same experience weather buying an old Lexus or a new Aston or Maserati, that is how it should always be and what sets fantastic apart from basic. Thank you all for the seamless process and changing how people see dealers and setting the bar for how it should always be. More
by Jimmy
April 15, 2023
This was the best car buying experience in my 40 years of buying cars. Margaret was wonderful to work with. I received a fare trade and was considering two vehicles. In the end, I bought the vehicle I wan buying cars. Margaret was wonderful to work with. I received a fare trade and was considering two vehicles. In the end, I bought the vehicle I wanted at a fare price and love the vehicle. More
by jimmcqueeny
Employees Worked With
April 06, 2023
The service from Tawny Gray was excellent, II've my new luxury car at a fair market price and he did not pressure me like most salesman do, he was patient with me in making a decision that was best for me! luxury car at a fair market price and he did not pressure me like most salesman do, he was patient with me in making a decision that was best for me! More
by tiffanydullen
April 05, 2023
Very pleased with the quick, easy, and very friendly buying process given by Tawny and Connor. Highly recommend doing business at this dealership. Will be coming back in the future! buying process given by Tawny and Connor. Highly recommend doing business at this dealership. Will be coming back in the future! More
by Calvin Winners
Employees Worked With
Tawny Gray
April 05, 2023
This is my second purchase from this dealership. The service is amazing! My salesman Tawny went above and beyond to make sure I got the vehicle I wanted! The service is amazing! My salesman Tawny went above and beyond to make sure I got the vehicle I wanted! More
by tannongray
Employees Worked With
Tawny Gray
