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Napleton's Aston Martin Downers Grove

Downers Grove, IL

4.8
820 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years. Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives. Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois. Common courtesy is the simple philosophy of treating the customer the way we'd want to be treated," said Bill Napleton of his family's success in the car business. "This is something that my grandfather, Ed, and my father, Fran, had instilled into my brothers and I as we grew up working in our family's business. My Grandpa Ed knew that if you treat people right, offer them more for their money and give them great service, they'd come back. And you know what? Eighty years later, he was right. Today the Napleton Family operates more than 50 dealerships in four states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business.
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217 Ogden Ave

Downers Grove, IL

60515

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Showing 820 reviews

December 01, 2024

The buying experience was smooth from the test drive to finalizing the transaction. Ben Gagliardi was a delight to work with. No pressure, knowledgeable, thorough and helpful. He made the process easy a More

by krkeys1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Gagliardi and Michael Hackett
Dec 03, 2024 -

Napleton's Aston Martin Downers Grove responded

Hello, we're glad to hear you found our staff to be so informative and helpful. We are always more than happy to assist you if anything else comes up. Take care!

November 27, 2024

Margaret was awesome! The process was very easy. I was in and out in just over 2 hours. Thank you! More

by Tomw7777
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Margaret Puzanowska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2024 -

Napleton's Aston Martin Downers Grove responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Thank you, and have a fantastic day!

November 13, 2024

Very satisfied with my new RS 3 10/ 10 I highly recommend this dealership thanks to Margaret and Perry for the amazing customer service! More

by BAG
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Margaret Puzanowska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2024 -

Napleton's Aston Martin Downers Grove responded

Hello, we're glad to hear our Staff took such great care of you, we hope we can continue to be of service to you down the road!

November 12, 2024

Margaret was absolutely Profesional and very friendly from the moment she introduce her self, and ready to assist me with all my questions. More

by shortymaria66@iCloud.com
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Margaret Puzanowska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2024 -

Napleton's Aston Martin Downers Grove responded

Hello, we're glad to hear our Staff took such great care of you, we hope we can continue to be of service to you down the road!

November 05, 2024

Amazing dealership,I found vehicle online and couldn’t believe that price was true.Upon my arrival I met Margaret at the door and she made me feel right at home.Very helpful,knowledgeable and straight for More

by brandonb825
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Perry Galecki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Margaret Puzanowska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2024 -

Napleton's Aston Martin Downers Grove responded

Hello, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We are always more than happy to assist you if anything else comes up. Take care!

October 23, 2024

Dealership certainly lives up to the standards of Aston Martin and Maserati. Every inch was immaculately clean and all the staff exceedingly pleasant. I was greeted immediately upon entering and given utmo More

by rorydirks
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Margaret Puzanowska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Connor, the sales manager
Oct 25, 2024 -

Napleton's Aston Martin Downers Grove responded

Hello, we appreciate you choosing Napleton's Aston Martin of Downers Grove! Please let us know if you have any additional questions about your vehicle and we will be more than happy to assist you!

October 16, 2024

Margaret was outstanding with the help of purchasing my new car. This is the second car in a row I have purchased from this dealership. Margaret was very nice and vey knowledgeable of the entire process. More

by Smo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Margaret Puzanowska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2024 -

Napleton's Aston Martin Downers Grove responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We are always more than happy to assist you if anything else comes up. Take care!

October 08, 2024

My dad and I came in looking for my first car. Steve Miller was so helpful. He helped me find exactly the right car. We both highly recommend the dealership and especially Steve Miller. Thank More

by Steve
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Miller
Oct 13, 2024 -

Napleton's Aston Martin Downers Grove responded

Hi Steve, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Please don't hesitate to reach out if there's anything additional we can do for you.

October 08, 2024

I worked with Margaret in the purchase of a great used vehicle. She was a true professional and also was a wonderful person to work with. She made me feel like family. Best car buying experience I have ev More

by apman900
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Margaret Puzanowska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2024 -

Napleton's Aston Martin Downers Grove responded

Hi , thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any further questions, please give us a call. We're always happy to help!

October 07, 2024

The entire team was great. Margaret knows her cars, and is a phenomenal person. The dealership was friendly, clean, and very well put together. I would highly recommend for all More

by pjdsoc03
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Margaret Puzanowska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2024 -

Napleton's Aston Martin Downers Grove responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope to be of service to you again in the future. Best wishes, Napleton's Aston Martin of Downers Grove

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