Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Napleton's Aston Martin Downers Grove
Downers Grove, IL
823 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Common courtesy is the simple philosophy of treating the customer the way we'd want to be treated," said Bill Napleton of his family's success in the car business. "This is something that my grandfather, Ed, and my father, Fran, had instilled into my brothers and I as we grew up working in our family's business. My Grandpa Ed knew that if you treat people right, offer them more for their money and give them great service, they'd come back. And you know what? Eighty years later, he was right.
Today the Napleton Family operates more than 50 dealerships in four states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 823 reviews
January 04, 2025
This was the best car buying experience I’ve ever had. Steven Miller was very helpful and very empathetic. In addition to texting me as soon as I inquired about the car I wanted, which is what any dealers Steven Miller was very helpful and very empathetic. In addition to texting me as soon as I inquired about the car I wanted, which is what any dealership will do, he made the extra effort of going out to the car in the freezing cold weather and taking his own videos and pictures to send them to me. That extra detail did give me more insight into the car, and I appreciated the effort. When I came into the dealership to meet him, he gave me a very warm handshake and was just the nicest sales person I’ve ever worked with at a dealership. I’ve purchased four cars this year and this was the most pleasant experience that I’ve had. I highly recommend their dealership and I would absolutely reach out to Steven Miller if you have the opportunity. Price and the other decisions that go in to buying a car are 80% of the equation, but I promise you the credibility of the car dealership is the other 20%. I’ve purchased too many cars from too many shady places and too many shady people to not know the difference. I would absolutely work with this dealership again More
by Higdonfrancis
Employees Worked With
Steven Miller
December 07, 2024
Best to work with on getting my wife a new car. His team did amazing job to make a sale on Maserati F-tributo Lavante. Thanks to Taylor and Conner His team did amazing job to make a sale on Maserati F-tributo Lavante. Thanks to Taylor and Conner More
by Andy
December 03, 2024
Napleton Aston Martin was a pleasant surprise! I highly recommend this dealership. along with their no nonsense approach to selling cars. Margaret was a delight to work with and I was driving my n I highly recommend this dealership. along with their no nonsense approach to selling cars. Margaret was a delight to work with and I was driving my new purchase home in short order! More
by Russell
December 01, 2024
The buying experience was smooth from the test drive to finalizing the transaction. Ben Gagliardi was a delight to work with. No pressure, knowledgeable, thorough and helpful. He made the process easy a finalizing the transaction. Ben Gagliardi was a delight to work with. No pressure, knowledgeable, thorough and helpful. He made the process easy and great to work with. All in all a 5 star salesman and dealership. More
by krkeys1
Employees Worked With
Ben Gagliardi and Michael Hackett
November 27, 2024
Margaret was awesome! The process was very easy. I was in and out in just over 2 hours. Thank you! The process was very easy. I was in and out in just over 2 hours. Thank you! More
by Tomw7777
Employees Worked With
November 13, 2024
Very satisfied with my new RS 3 10/ 10 I highly recommend this dealership thanks to Margaret and Perry for the amazing customer service! this dealership thanks to Margaret and Perry for the amazing customer service! More
by BAG
Employees Worked With
November 12, 2024
Margaret was absolutely Profesional and very friendly from the moment she introduce her self, and ready to assist me with all my questions. from the moment she introduce her self, and ready to assist me with all my questions. More
by shortymaria66@iCloud.com
Employees Worked With
November 05, 2024
Amazing dealership,I found vehicle online and couldn’t believe that price was true.Upon my arrival I met Margaret at the door and she made me feel right at home.Very helpful,knowledgeable and straight for believe that price was true.Upon my arrival I met Margaret at the door and she made me feel right at home.Very helpful,knowledgeable and straight forward.I would like to thank the whole team from Margaret to the managers to the finance team even the clerk.Not only did I leave the dealer with a new vehicle,I left with a new family at Napleton's Aston Martin of Downers Grove.Thank you More
by brandonb825
October 23, 2024
Dealership certainly lives up to the standards of Aston Martin and Maserati. Every inch was immaculately clean and all the staff exceedingly pleasant. I was greeted immediately upon entering and given utmo Martin and Maserati. Every inch was immaculately clean and all the staff exceedingly pleasant. I was greeted immediately upon entering and given utmost respect. The whole process was very smooth, and I appreciate the extra care given to the vehicle before it was taken. Our associate Margaret was wonderful from beginning to end, and extraordinarily personable. I felt like a friend, and even family. I hope to return soon when the opportunity presents itself. More
by rorydirks
October 16, 2024
Margaret was outstanding with the help of purchasing my new car. This is the second car in a row I have purchased from this dealership. Margaret was very nice and vey knowledgeable of the entire process. new car. This is the second car in a row I have purchased from this dealership. Margaret was very nice and vey knowledgeable of the entire process. She never pressured you at all. I will defiantly buy another car from her. She has followed up numerous times just checking if there is anything she can do. Thank you Margaret!!!! Clint and Susan More
by Smo
Employees Worked With
