Napleton's Arlington Heights Chrysler Dodge Jeep Ram

I bought my truck from a different dealer because when I came here to look at one nobody came up to me and ignored me. This dealer is closer to me house so I figured I would give the service dept a try for came here to look at one nobody came up to me and ignored me. This dealer is closer to me house so I figured I would give the service dept a try for a oil change and tire rotation. They took forever , they say they are short staffed but I see a lot of people just walking around drinking coffee.I was already waiting 2 hours and people that got there after me left before me. One other person had an oil change that I was here before and he left before me too. It’s not like I had a serious repair, so ridiculous . It took the service dept over 3 hours to do an oil change and tire rotation , it is insanely frustrating. Good thing I didn’t buy the truck from here because imagine how long that would have taken. Stay away from this dealer if you value your own time. More

This five-star review is for Joseph Youseph, From the moment I walked into the dealership, Joey was incredibly welcoming and attentive. He guided me through the test drive, explaining the vehicle's perf moment I walked into the dealership, Joey was incredibly welcoming and attentive. He guided me through the test drive, explaining the vehicle's performance and technology features along the way. His expertise and enthusiasm for the cars he sells were evident. He is a hard-working young man. When it came time to finalize the deal, Joey worked diligently to ensure that I received a fair price for my trade-in. He went the extra mile to make sure I was satisfied with every aspect of my purchase. Overall, my experience with Joey was exceptional, and I couldn't be happier with my Wagoneer L. More

Napleton's Arlington Heights dealership lists a vehicle on Cars.com for $33,990. 2020 RAM 1500 Big Horn 31,884 mi. $33,990 Drove 2 hours. Wanted to buy it. The price went up 3,700.00 Due to plans on Cars.com for $33,990. 2020 RAM 1500 Big Horn 31,884 mi. $33,990 Drove 2 hours. Wanted to buy it. The price went up 3,700.00 Due to plans to certify vehicle. The Cars.com listing shows a graph of the price starting at 38,000 and dropping incrementally over time to 33,950. They acted very sorry about our long drive and being drawn by the incorrect price being listed. However, it remains listed at 33,990. This seems like deceitful representation and sadly the kind of games dealerships are known for. https://www.cars.com/vehicledetail/48d54a35-77f0-4f7c-950b-a5f3bc58206d/ More

I'm very disappointed specially i made appointment for todays visit two weeks ago. This van working every day your incompetence cost me money. I call two weeks in advance and asked for appointment , arriv todays visit two weeks ago. This van working every day your incompetence cost me money. I call two weeks in advance and asked for appointment , arrived 30 minutes before time to respect your time and you give me excuses, this van is my tool what's supposed to make money not sit in the service waiting on diagnostic. More

This dealership has the best people with excellent attitude, fantastic communication, really organized and clean and most importantly they treat everyone like family. They make sure everyone has a won attitude, fantastic communication, really organized and clean and most importantly they treat everyone like family. They make sure everyone has a wonderful experience such as treating them like home and so much more. They communicate with people very well so all customers can have a better understanding on what they want, what they feel and what they enjoy. Everything was a pleasant experience, I would highly recommend people to go to this dealership if you’re looking for great help on what car you like such as nice comfort cars or fast muscle cars. Top tier dealership!! More

James M at Napleton in Arlington Hts. is an awesome salesman. He put my needs first before commission. He is honest and compassionate. I will continue working with him. is an awesome salesman. He put my needs first before commission. He is honest and compassionate. I will continue working with him. More

I drove from from Detroit to buy the Jeep Grand Cherokee SRT. The entire process went smooth and I was in and out big thanks to my guy Abdul, great salesman. The entire staff was cool and they treated me go SRT. The entire process went smooth and I was in and out big thanks to my guy Abdul, great salesman. The entire staff was cool and they treated me good. More

Eldin H. was a great salesperson. He really went out of his way to find the exact car that had all the features I was looking for. Mike A. Did a great job on was a great salesperson. He really went out of his way to find the exact car that had all the features I was looking for. Mike A. Did a great job on making sure the deal got done with my best interest in mind. More

Shawn Cichon was very helpful in helping us lease our dream truck. And the team, overall bent over backwards to ensure we had an excellent purchasing experience. Thanks, Sean & Napleton Team! dream truck. And the team, overall bent over backwards to ensure we had an excellent purchasing experience. Thanks, Sean & Napleton Team! More