Napleton's Arlington Heights Chrysler Dodge Jeep Ram

Great experience It’s been a pleasure buying a car from this dealership. Paul was very friendly and helpful, he did his best to make sure we are 100% satisfied with ou It’s been a pleasure buying a car from this dealership. Paul was very friendly and helpful, he did his best to make sure we are 100% satisfied with our purchase. Great customer service, great cars, great experience. Highly recommend choosing Napleton’s dealership, and if you want to make sure you’ll fall in love with your new car, choose Paul as your sales agent! More

They screwed me I am 5 hours away so I had to work the deal out over the phone with Mario. I still have the email where I was promised a walk away price and an intere I am 5 hours away so I had to work the deal out over the phone with Mario. I still have the email where I was promised a walk away price and an interest rate. The finance tried to up the interest 1% but thankfully I caught that but what I did NOT catch was they upped the car price 3,000$ on the paper work. Once I got home and noticed this I have tried to call and leave messages with the GM numerous times over the last 3 months with no call back. I guess when something sounds too good to be true, it is. This is very sad and wrong on so many levels. More

Great car purchase thanks to Alex Alex is a very personable and reasonable person to work with, could not have asked for better. If you want a great deal and car work with Alex! Alex is a very personable and reasonable person to work with, could not have asked for better. If you want a great deal and car work with Alex! More

Love my new car Just left with my new Grand Cherokee and am very happy with my Napleton experience. My salesman Q was very helpful in getting me what I wanted. Just left with my new Grand Cherokee and am very happy with my Napleton experience. My salesman Q was very helpful in getting me what I wanted. More

Outstanding Service Advisor. My service advisor on Wednesday morning was Yash Thakkar. This was our first meeting and Yash greeted me and reviewed what he would be doing for me. My service advisor on Wednesday morning was Yash Thakkar. This was our first meeting and Yash greeted me and reviewed what he would be doing for me. Yash recorded in basic information from my Pacifica for their computer. Yash said we would do a walk-around the Pacifica. During the walk-around we spotted a problem which I was not aware of at that time. The walk-around proved to be beneficial to me because it saved me a return trip the the dealership about the problem. Yash began the paperwork and took photos. I originally came in for an oil change package and then left with a Pacifica in better condition then when I arrived! Thank you Yash for being thorough when checking in my Pacifica!!!. Bill H. More

Terrible manager, terrible dealership STAY AWAY Absolutely horrible experience. The worst experience we have ever had at a dealership. The salesman was great, but once the sales manager, Mario, got Absolutely horrible experience. The worst experience we have ever had at a dealership. The salesman was great, but once the sales manager, Mario, got involved the experience was terrible. He rushed us into purchasing a car and tried to hide the numbers. He came to us with one offer, we didn't accept it so he went back to obtain another offer and said he would be back. Instead, he never came back and didn't explain his next proposed offer but pushed us into adding more features to the car and even went as far as making us sign financial papers for the car without explaining the details of the offer. Then when we refused to sign and asked for the details, he became furious and called our trade in car "garbage" that "isn't even worth a dollar at a junk yard." Those were his exact words. Please, please look elsewhere for a car and steer clear of this awful place and this awful man who wanted to push us into getting a $24,000 car which would cost us $57,000 in the end for two people who have a 750+ credit scores. More

Bad experience, buyer beware I presented my true pricing offer and negotiated my trade and they excepted. 4 hours later and they pulled their offer as they felt the offer did not I presented my true pricing offer and negotiated my trade and they excepted. 4 hours later and they pulled their offer as they felt the offer did not make them enough money. I have never in all my years of buying a car, have I ever been so embarrassed and feeling as though I was taken advantage of by wasting 4 hours of my time and then telling me if you want this car, we need more money. Buyer beware, they have some serious issues and have a very good play book around getting you in the door with their internet pricing and offers. They are very good in their tactical approach of managing the internet offer and adding said items which you think are already included. Hand shaks are apparently not honored here, SAD! More

i wish i would have read these reviews before shopping at this dealership! I seem to have been scammed like many others here. For sake of keeping the reading short i will summarize. Online price wasnt anyw this dealership! I seem to have been scammed like many others here. For sake of keeping the reading short i will summarize. Online price wasnt anywhere near what they sold me the car for. Unfortunately they suckered me in with the how much can u afford tactic, and the”safety plan” which adds 2500 for nitrogen and a spare key etc. I didnt want to agree to this but the manager was saying they cant remove it and aggressively told me just to sign, over and over. Said i was being stubborn, just sign. After doing the math i realized i could have got a better deal at any other cdjr closer to my house. I have other issues With this dealership but hopefully this is enough info to inform buyers to BEWARE!!! More

Alyssa was so helpful to me for my first big purchase. She had me test driven the car, explain to me the different functions thereof,and help me get a financing to the same. Happily went home with the car She had me test driven the car, explain to me the different functions thereof,and help me get a financing to the same. Happily went home with the car, very satisfied. Kudos to Alyssa and her team in Arlington Napleton CDJR. Transaction date was 10/22/2019. More

I must say for my first car buying experience I felt really comfortable working with Alex. He did everything possible to meet my needs. Give the guy a raise! I highly recommend buying from him. Everyone really comfortable working with Alex. He did everything possible to meet my needs. Give the guy a raise! I highly recommend buying from him. Everyone was friendly & courteous from beginning to end. Although the wait time was long because they were busy on a Saturday (which was expected) I was always assured I was taken care of by everyone. Definitely would go back for when in need of a new car. More