Napleton's Arlington Heights Chrysler Dodge Jeep Ram

Great place to purchase a vehicle of your choice, Andrew & Pedro are very good people to work with , they are very nice & considerate & really care about there customers , they really worked with me to get & Pedro are very good people to work with , they are very nice & considerate & really care about there customers , they really worked with me to get my SUV today, I would recommend that you come here, I'm so pleased & happy!!!😊😊👍👍 More

This is such a awesome facility. My sales associate Shaiquon Walker is so helpful & is very knowledgeable about the inventory & understands what your looking for. Shaiquon Walker is so helpful & is very knowledgeable about the inventory & understands what your looking for. More

Had great experience with this dealer. I worked specifically with Daniel Starr, who took us for a test drive and then was flexible enough to work through e-mail to find the car I needed right at my specifically with Daniel Starr, who took us for a test drive and then was flexible enough to work through e-mail to find the car I needed right at my price point. Paul Dome also helped a ton with finishing up the financing late on a Saturday, and in a snow storm! Upfront, honest people willing to work with you to meet your needs. Would definitely do business with this team here again. More

We are 35 years old and have purchased multiple cars in the last 15 or so years. By FAR our best experiences have been at Napleton Jeep. Today we purchased our second vehicle from them and the service that the last 15 or so years. By FAR our best experiences have been at Napleton Jeep. Today we purchased our second vehicle from them and the service that Daniel Staar and Paul Dome gave us was exceptional!! Would highly recommend this dealership and Daniel and Paul! Thanks!! More

Scam, lairs Dont believe the advertisement price because they will up-charge 3K+ on top if not more. Dont work with the business ever because they will not honer Dont believe the advertisement price because they will up-charge 3K+ on top if not more. Dont work with the business ever because they will not honer any pricing they have up on the web their website More

If only I could redo this decision to buy at Napleton’s I’ll start by saying that I have anxiety issues & absolutely hate the car buying process. I brought a friend who has no such issues & can even be a I’ll start by saying that I have anxiety issues & absolutely hate the car buying process. I brought a friend who has no such issues & can even be a PITA at times, but she is a super friendly person. She was there to protect my interests & she did ask a lot of questions, which really annoyed the salesman to the point where he actively ignored her. He was working with several buyers at the same time, so we spent a great deal of time waiting as he dashed back and forth between clients. He told us that everyone received 2 oil changes and a tire rotation for a year but I was charged $234. He also said that windshield glass repair was included for everyone, but I was charged $192. We were also told that there was no bargaining as everyone pays the online advertised price, which was for the employee rate special that was going on. I was charged the sticker price, which was quite a bit more, minus a 2184.91 rebate. This is my first purchase after a bankruptcy discharge & was told I had to pay for the top additional warrantee in order to secure approval, although I was already pre-approved for a loan at Kunes in Woodstock, which the salesman disregarded and didn’t pass on to the finance guy, or they both disregarded. In hindsight, I should have just made the drive to Kunes in Woodstock. I acknowledge that I quickly signed the paperwork, but at this point felt that it was this or nothing. I desperately needed a vehicle to get to work the following Monday, my credit had already taken a hit from the inquiries & visiting another dealer was out of the question. After 6 hours, the majority of which we spent waiting and waiting, I just wanted to get the xxxx out of there. Before leaving, the salesman commandeered my phone to give himself a 5 star rating and he wanted me to write a good review while he stood over me. I hit submit instead as I felt that this was inappropriate & refused to be intimidated into writing a positive review. I called to speak to the manager before the holidays, but they would only put me through to the finance guy. Needless to say, I never heard back from him. At this point, I don’t want to speak with him or the salesman. I love my new Jeep, but can say that this was easily the worst car buying experience I’ve ever had, especially after my previous 5-star experiences with Raymond KIA in Antioch. I don’t even feel comfortable returning to the dealer for the 2 oil changes and tire rotation that were charged to me. I am grateful that I was able to purchase a vehicle, especially after one of the most difficult years of my life, which included heart issues, a job change & bankruptcy, but I feel that I was taken advantage of due to my situation. More

Waiting too long to get a bad service. buying a car has never been a good experience but waiting 3+ hours after we have agreed on the price, just to find out that my credit score of 800+ o buying a car has never been a good experience but waiting 3+ hours after we have agreed on the price, just to find out that my credit score of 800+ only gets me 4.5% is not right. they could have told me that to begin with. I didn't purchase the car and the rep went mad. poor guy he was about to cry and the finance guy did not help. My daughter asked me if that is the way purchasing a car works. I told her no, it was just not a good day. More

Pedro was very professional and knowledgeable about the truck and was easy to work with throughout the entire process. Would recommend dealership to anyone in the market. truck and was easy to work with throughout the entire process. Would recommend dealership to anyone in the market. More

Had a great car buying experience at Napleton’s Our salesperson, Robert, at Napleton’s Arlington Heights was awesome! He listened to us and understood what type of car we were interested in! He was Our salesperson, Robert, at Napleton’s Arlington Heights was awesome! He listened to us and understood what type of car we were interested in! He was so very helpful in finding the right car for us! Would definitely recommend this dealership! More