Napleton's Arlington Heights Chrysler Dodge Jeep Ram

worst dealer i ever visit. last month I seen a car on the web price 6500$ Honda accord 2011 I made a apoitment went for test drive every think looks good ,I ask for a out the d last month I seen a car on the web price 6500$ Honda accord 2011 I made a apoitment went for test drive every think looks good ,I ask for a out the door price with all the fees and they told me it is gone be 10000 $ .And he told me go look on other cars and come back when I am ready to buy a car . I bought a car same day at different dealer. More

The absolute worst car buying experience I’ve ever had. I decided on the car I wanted days before I got to the dealership. On the day I get to the dealership and inform the sales person, Edgar, which truck I decided on the car I wanted days before I got to the dealership. On the day I get to the dealership and inform the sales person, Edgar, which truck I’m buying, it took over 4 hours before I was able to leave. For all my military veterans using USAA car buying service, don’t be fooled. This place does not work well with USAA, and because of that I was not able to use my pre-approved loan from USAA unless I was willing to wait several days. I needed to leave that same day. Now I’ve been waiting on my paperwork to get my truck registered (that was purchased Jan 23) and the only thing I need is a certificate of title. This is where I tell you all, please do not leave the dealership until you have been helped with EVERYTHING you need. Once you purchase your vehicle and leave, the customer service goes straight into the gutter. I have been calling everyday starting 2 weeks ago and I was transferred everywhere except to the person I needed to speak to. Once I was able to reach the right person, they were sick and no one else could be of any assistance. The only person who was helpful was Armi. Everyone else was useless. Now I wanted to hold off on writing this review, but now the temporary tags I was given have expired and I still can’t get my vehicle registered because the dealership STILL hasn’t provided me or the DMV with the necessary paperwork to register my vehicle. Now I’m stuck driving to work with expired tags and hoping I don’t get pulled over. Thank you Arlington Heights, I hope to never deal with you all again. To everyone else, use caution when dealing with this place.again my truck was purchased Jan 23! More

Liars Avoid this place at all costs! Straight up lied to me just to get me in the doors. Had been talking with them for almost 2 weeks about a vehicle and Avoid this place at all costs! Straight up lied to me just to get me in the doors. Had been talking with them for almost 2 weeks about a vehicle and price and when I got there, the vehicle had been sold 2 weeks ago and the price wasn't valid either. I had emails between myself and a representative from the dealership where I asked multiple times about the vehicle and the price. Each time I was told it was but I kept asking to make sure. When I asked the salesman why the representative lied, he said he didn't like, he just "evaded" the truth. Unbelievable. Do yourself a favor and go somewhere else. Update...I knew I would get the standard "reply" from them based on the other poor reviews. I am now also being bombarded with automated emails from their "service manager". I replied to these emails and let them know what I experienced and yet they continue to send me more emails even though I unsubscribed. You are just a number to them. Find a dealer that will actually LISTEN to you. More

STAY AWAY! DO NOT USE THIS DEALERSHIP ! QUICK TO TAKE YOUR MONEY, BUT REFUSES REFUNDS (over $1000) FOR JEEP PARTS THAT WERE NEVER INSTALLED. STAY AWAY! Staff a DO NOT USE THIS DEALERSHIP ! QUICK TO TAKE YOUR MONEY, BUT REFUSES REFUNDS (over $1000) FOR JEEP PARTS THAT WERE NEVER INSTALLED. STAY AWAY! Staff and GM will dodge your calls, and do anything to avoid you. Will NEVER recommend a Napletons dealship ever again. More

Just bought my 2019 FRC lifted RAM 1500 here at Napleton’s Arlington Heights Chrysler Dodge Jeep Ram! Thanks to Ryan and Andrew for the Great Deal! Napleton’s Arlington Heights Chrysler Dodge Jeep Ram! Thanks to Ryan and Andrew for the Great Deal! More

Too Bad a Negative-Star Rating is not an Option To say my experience was underwhelming would be an understatement. My daughter and I made an appointment and drove 2.5 hours to look at a Jeep Renega To say my experience was underwhelming would be an understatement. My daughter and I made an appointment and drove 2.5 hours to look at a Jeep Renegade Trailhawk. Upon initial inspection, it was clear that the previous owner was a heavy smoker. The interior of the vehicle reeked of cigarette smoke; a significant fact omitted on the dealership’s website. Also, the interior of the windshield had a smoky film in which someone drew a xxxxx and testicles, an unmistakable detail clearly ignored by the person who drove the vehicle from its location on the lot of the dealership to the curb for our inspection. The stench emanating from the interior of the vehicle was so repugnant, we did not test-drive the vehicle. Then, matters got progressively worse. A representative from the dealership reached out to me and made promises that were not fulfilled. In correspondence, I left seven voicemails and messages to five different people, none of which returned my calls. Conversations with dealership representatives gave manifest indications that I was lied to on multiple occasions by multiple people, perhaps to dissuade us from returning to the dealership and discovering the truth. My initial inclination was to write a detailed online review, but out of respect for Mr. Ed Napleton as the principal owner and caretaker of the dealership that bears not only his name but that of his father and grandfather since 1931, I submitted a certified letter to his attention. What I received was a phone call from General Manager Andrew Ramus on 17 Apr 2020. When I gave him an assessment of my experience, Mr. Ramus feebly responded that they have a lot of young people working at the dealership. To accept Mr. Ramus' explanation would be to accept the notion that young people inherently tell untruths. I can overlook an occasional misstep, but to have seven messages not returned and be lied to repeatedly is a cultural phenomenon that cannot be laid at the feet of having young employees. More

Erin and Sean were nice to work with. I am loving my new Jeep Grand Cherokee. Will definitely return when it is time for a new one Jeep Grand Cherokee. Will definitely return when it is time for a new one More

I did not meet with the person listed. I’m still trying to get some issues resolved. I am there for a buy back. Unfortunately, this is not the first tome I have had issues with this dealership. to get some issues resolved. I am there for a buy back. Unfortunately, this is not the first tome I have had issues with this dealership. More

Kyle Ferrintino was at superb selling my mom her new 2020 Chrysler 300. He was professional and should receive all 10's on the Chrysler salesman survey. Esmeralda at customer service deserves all 10s as Chrysler 300. He was professional and should receive all 10's on the Chrysler salesman survey. Esmeralda at customer service deserves all 10s as well. She is super wonderful with excellent communication skills More

Deceptive Lies! This Dealer will provide an add online and when it comes to the closing, they will require you to buy contracts up to $3000 more. I did not want the c This Dealer will provide an add online and when it comes to the closing, they will require you to buy contracts up to $3000 more. I did not want the contract but was told it was required for they needed to "Support Their Shop" - This is not going to be the last they hear from me. More