Napleton's Arlington Heights Chrysler Dodge Jeep Ram

Biggest Mistake Of My Life I originally visited this dealership to simply get a quote on my trade in. While waiting, I took a new Durango for a test drive. Let me start out by s I originally visited this dealership to simply get a quote on my trade in. While waiting, I took a new Durango for a test drive. Let me start out by saying I arrived around 7:30pm. The test drive once it started (took 20 minutes to locate the car I wanted to test drive) only lasted 10 minutes. That's when the hard sell started. Going back and forth with price for hours. Pushing 10:00pm I'm tired, I just wanted it to end. I regrettably agree to a price then proceed to wait another hour before seeing the finance guy. As I'm signing the papers I ask what my interest rate will be, he said that all the banks are closed at 11 pm and he would find out in the morning. Well the next day, I come to the decision that buying this car was a huge mistake. I show up to the dealership, first thing to talk about returning it. Sam P starts off saying that I can't, but he could put me in a cheaper car. I just wanted my car(the trade in) back. After talking a few minutes he says he would figure out a way to get me back in my car. But, he needed to get the ok from Alex, the GM. Who just happened to be off that day. This was a Friday. I'm told Alex would be back Saturday. I show up Saturday to make the trade, I wait 2 hours, Alex never shows up. Sam says that Saturdays are very busy and to try back on Monday. I come back Monday, I inform the salesman Nick to let Alex know I'm here. I wait 2 hours before Alex comes out, he says no one told him I was there. But I saw him walking around the dealership an hour earlier. I tell him how I made a mistake in buying the car and wanted to return it. The contract says returns are possible if the dealership agrees. So all I needed him to do is say yes. He says no. We go back and forth until I suggest I buy back my trade in. The Durango was 44 thousand Thursday night, 20 miles and 3 days later, he takes it as a trade in for 35 thousand. Saying that it's used now. They have cars on the lot with over a thousand miles on it from test drives being sold as new, but because they waited 3 days for the title to go through, it's used now. Now I have to pay the difference. Here's the best part, while sitting in the finance department, again, I find out they used incorrect info to push the original loan through. So not only did they screw me over with the whole "used" xx, but the falsified info to make a sale. All in all, I'm the one stuck in the end. More

Great Experience! From the moment we arrived, EVERYONE was friendly (and knowledgeable). Our salesperson was Natasha Vay. She was excellent! She was enthusiastic and From the moment we arrived, EVERYONE was friendly (and knowledgeable). Our salesperson was Natasha Vay. She was excellent! She was enthusiastic and we test drove several cars with her as we were not certain at the time which SUV we wanted. This is the 2nd Dodge Jeep dealership we had been to, and the first dealership we went to the week before (whose name I won't reveal) was not as friendly or did not seem particularly interested in our business. Anyway, as with any car shopping it is always a good idea to research everything online first and do your homework! But we were given a very good price and fair trade in value (considering we traded in a 1999 car). I would highly recommend Napleton, and our salesperson Natasha, and also a shout out to Sales Manager Travis Tilton. I am 56, and have bought several cars over the years, and this was by far the most pleasant experience!! I would definitely return to Napleton for my next car purchase without hesitation. More

Nightmare Experience Please think long and hard before doing business with this dealership, especially if you have an auto to trade. My experience with this dealer was a n Please think long and hard before doing business with this dealership, especially if you have an auto to trade. My experience with this dealer was a nightmare. I purchased a vehicle from this dealership on 6/7/2014 and traded in my existing auto. This dealer never paid off my trade yet they were actively advertising it for sale. I had to make the June payment on the loan in order to avoid late payments reported on my credit. On top of that, when I tried to contact the dealer to discuss the problem, no one would take my telephone call nor would they return the many messages I left. It took daily telephone calls to Dodge Corporate Office, filing a complaint with the Better Business Bureau, the State's Attorney Office, letters to Napleton Auto Group Corporate Office, etc. to try and get them to pay off the loan on my trade. Napleton finally paid off the loan on my trade vehicle on 7/11/2014 -- thirty-four (34) days AFTER I traded it in. If it weren't for all of my telephone calls, letters and complaints, I do not believe this dealer had any intention of paying off my trade until they had it sold. If you choose to do business with Napleton Arlington Heights Chrysler Dodge Jeep, be assured that once you walk out the door, no one at this dealership will ever assist you with anything going forward. There are many other Chrysler Dodge Jeep dealerships you can buy a car from; there is no reason to shop at this store. This dealership is a prime example of what gives all car dealers a bad name. I have never dealt with people who were so dishonest in my life, but that's o.k., I believe in Karma. More

Nothing as promised Even though our salesperson was nice, she needed Sam, the "Manager" to finish. He promised a lot, and delivered nothing. He was insulting during the n Even though our salesperson was nice, she needed Sam, the "Manager" to finish. He promised a lot, and delivered nothing. He was insulting during the negotiations, and when we told him we would take the car, none of the things he said would happen actually did. And then my car was not prepped, I received no orientation, no information on the warranties, did not get the financing he guaranteed, And the worst was that he knew I had a time deadline that he promised to meet, but failed to tell anyone else, so I missed something very important because I made the mistake of believing him. More

Good experience My experience at Napleton's was very good overall. Matt Ripley was extremely helpful, friendly, knowledgeable, and honest with us. He did his best to My experience at Napleton's was very good overall. Matt Ripley was extremely helpful, friendly, knowledgeable, and honest with us. He did his best to fit our wants and needs for an affordable vehicle. The only bad thing about my experience was that we waited a very long time to meet with the financing officer. More

Quality Experience I went in to trade my 2006 Dodge Ram 1500 for a newer truck. Matt was really helpful and knowledgeable, he made the experience worthwhile. I went in to trade my 2006 Dodge Ram 1500 for a newer truck. Matt was really helpful and knowledgeable, he made the experience worthwhile. More

This dealership stands behind its products. I purchased a used dodge caravan from this dealer in April of this year. The sale went quick, I got a good price on the caravan and got a fair amoun I purchased a used dodge caravan from this dealer in April of this year. The sale went quick, I got a good price on the caravan and got a fair amount for my trade-in. On the way home the vehicle's check engine light came on. I called the dealer and they told be to bring the car in the next day. They provided me with a loaner, and fixed the problem quickly. I was very impressed with the friendlness and professionalism of the dealership. They really stood behind the sale. An atta-boy to Marty B, my salesman, and Wade M. in service. This will be the first dealership I visit when my other car needs replacement. More

Still waiting for a call back I've bought 2 cars from these guys..last night I dropped a car off for service...I'm still waiting for a callback from Wade...my service "guy"! Dear N I've bought 2 cars from these guys..last night I dropped a car off for service...I'm still waiting for a callback from Wade...my service "guy"! Dear Napleton...please get your act together..Fields Jeep has you beat! I drive a 2014...next year Ill drive a 2015..but I will consider Fields for the sale...thank you! More

????? I was lied to & mislead on more than one phone call and on my visit in. Was being told that a car that was listed on the website was for sale and being outsourced for repairs when in reality it ne call and on my visit in. Was being told that a car that was listed on the website was for sale and being outsourced for repairs when in reality it never was for sale, heck it never really existed at all. When I did some searching, called & found out by the sales manager there was never once an apology there was however a chance for him to try & up sell me. Well even if i am thinking of buying a new car now ill take my business & A+ credit elsewhere! I would never refer anyone to this dealership and I will be submitting a letter to the owner, and to the BBB. Funny how that car is still currently listed on the website! Dealerships like yourself give good quality dealerships a bad name. More

We drove over 200 miles to see a vehicle that I discovered on auto trader. We were met at the door by Irving with a smile and a hand shake. The vehicle had some scratches on the body. Because o discovered on auto trader. We were met at the door by Irving with a smile and a hand shake. The vehicle had some scratches on the body. Because of this we were going to go home without purchasing the vehicle. However, Irving talked to the sales manager to see what they could do about the problem. All in all they offered to lower the price of the SUV so we could have the paint touched up where we lived. We would make the drive again to do business with Napleton. More