Napleton's Arlington Heights Chrysler Dodge Jeep Ram

Worst experience I've had at a dealership I've never written a review in the past but this experience warrants one. I contacted this dealership three times about one of there vehicles. I spo I've never written a review in the past but this experience warrants one. I contacted this dealership three times about one of there vehicles. I spoke two different indivduals about this vehicle. The questions I had, could not be answered the first time thats why my initial call wasn't returned. So after speaking to a sales rep and filling out the trade in appraisel on line, I was told to come in so we could discuss a deal. I explained that I lived over an hour a way and tried to discuss pricing via phone to see if we were in the same frame of mind. I decided to make the trip and talk in person. The vehicle was priced at 32,800, I was very adamant about the pricing number before I make the trip. After taking it for a test drive I was informed that 8000 in parts were not added to the vehicle price. That number was now added right in front of me. I informed them I was no longer interested and would of never made the trip If I knew that. The vehicle is now on their website for 35,000. I would never recommend this dealership to anyone. More

Awesome Customer Service! Douglas Adams provided us with excellent customer service! He was easy to work with and hassle free. He was very friendly and polite and make our ex Douglas Adams provided us with excellent customer service! He was easy to work with and hassle free. He was very friendly and polite and make our experience at Napleton's a pleasant one!! Definitely a dealership to recommend to anyone!! More

great Saleman , who like to help, and patient to listen 11/04/2015 First visit and find the car I want, At next day 11/05/2015 bought it, the new Dodge Caravan from this dealer . I have to say that sales re 11/04/2015 First visit and find the car I want, At next day 11/05/2015 bought it, the new Dodge Caravan from this dealer . I have to say that sales representative Daniel Tuner did an outstanding job of helping me made the purchase in fast hour. He took the time to understand what I was looking for and show me t. Also thanks Dodge dealer Arlington Heights, they have Great inventory. Had the vehicle I was looking for, and Daniel Tuner was very willing to help with the purchase at all times in the process, also helping me pick-up my new car on 11/06/2015 for some parts adjustment, and 11/19 helping me to cut my extra key, and others service. thanks again More

Friendly and great service Robert Taylor was my salesman and he did a great job. Friendly and hassle free car buying experience. We also worked with Adam Grubbs and Lou Poretta Robert Taylor was my salesman and he did a great job. Friendly and hassle free car buying experience. We also worked with Adam Grubbs and Lou Poretta and I am definitely recommending this dealership and these people to work with. You won't be disappointed. More

Clean, easy and great prices Choosing this dealership was fantastic. We came in and talked to a man named Robert Taylor. We told him all of our needs and he found us exactly what Choosing this dealership was fantastic. We came in and talked to a man named Robert Taylor. We told him all of our needs and he found us exactly what we needed at a great price. The place was clean, everyone was friendly and it was an overall great experience. More

Zero customer service I contacted this dealership no less than seven times between Nov 24-27 in an effort to purchase a pre owned Jeep vehicle I saw online. Taylor in the I contacted this dealership no less than seven times between Nov 24-27 in an effort to purchase a pre owned Jeep vehicle I saw online. Taylor in the Internet department was totally impossible to get any return call or information from. I worked for Chrysler Corp for many years and have also been in the retail segment of the automobile business in the past. Had I had the lack of concern that I experienced from this dealer I would have never had any repeat customers. I am very dissapointed in the lack of customer service I received from this dealership. If I had a survey your CSI would be affected accordingly. More

Freindly Enviroment Everyone was friendly and professional. Saleman's Tim Viane was great to work with also Mr. Douglas Adams was very professional and friendly. Thanks t Everyone was friendly and professional. Saleman's Tim Viane was great to work with also Mr. Douglas Adams was very professional and friendly. Thanks to Joe Koth you guys are a great team. More

Quality Customer Care Quality customer service from the moment I walked in and the friendliest staff I have ever encountered. Luigi was an absolute pleasure to work with, a Quality customer service from the moment I walked in and the friendliest staff I have ever encountered. Luigi was an absolute pleasure to work with, along with Adam and Ronnie. These guys all knew what they were talking about. They really work with you and make sure all your expectations are met before you walk out the door. Hands down the most pleasurable car buying experience I've ever had. More

I love my car! When I first walked in I knew exactly what I wanted and Luigi helped us out! He understood what I was looking for (Jeep Patriot 4x4) and he went abov When I first walked in I knew exactly what I wanted and Luigi helped us out! He understood what I was looking for (Jeep Patriot 4x4) and he went above and beyond. This is my first car purchase on my own and I am very pleased with how everything went. Thank you so much Luigi and Napleton! More