Napleton's Arlington Heights Chrysler Dodge Jeep Ram

I love my car! When I first walked in I knew exactly what I wanted and Luigi helped us out! He understood what I was looking for (Jeep Patriot 4x4) and he went abov When I first walked in I knew exactly what I wanted and Luigi helped us out! He understood what I was looking for (Jeep Patriot 4x4) and he went above and beyond. This is my first car purchase on my own and I am very pleased with how everything went. Thank you so much Luigi and Napleton! More

Excellent service from beginning to end! Anthony Noe was our sales person and he stepped it up from our initial meeting to the sale of our Jeep! Great communication, follow up and negotiation Anthony Noe was our sales person and he stepped it up from our initial meeting to the sale of our Jeep! Great communication, follow up and negotiations! We are coming back! Thank you..................... More

Recommend this dealer. Great inventory. Had the vehicle I was looking for, and Ed was very willing to help with the purchase at all times in the process. Great inventory. Had the vehicle I was looking for, and Ed was very willing to help with the purchase at all times in the process. More

Smooth from the beginning. Simple and easy. Anthony was very knowledgeable and helpful in answering any of my questions. Good experience from buying from here and would recommend to others. Happ Anthony was very knowledgeable and helpful in answering any of my questions. Good experience from buying from here and would recommend to others. Happy to do business here. More

Great buying experiences. Good guys that went out of their way to find me the exact truck I was looking for and got me a great deal. Thanks! Good guys that went out of their way to find me the exact truck I was looking for and got me a great deal. Thanks! More

Stands Behind Their Cars 100% My wife and I bought our son a 2005 Honda CRV for his first car, and we chose not to purchase the extended warranty. After we got it home the check e My wife and I bought our son a 2005 Honda CRV for his first car, and we chose not to purchase the extended warranty. After we got it home the check engine light came on and I took it to a Honda dealership for diagnosis. There was an issue with the Knock sensor and the part with labor was going to be over $500.00! I called and spoke to Rob Adams and Doug Adams at Napleton's and they wrote us a check to cover all of the repair cost. I live across the street from a different dealership, but moving forward every car in my house will be going to Napleton's Arlington Heights Chrysler Dodge Jeep Ram for service and repair. The staff at Napleton's AH CDJR are always courteous and care about their customers. I was blown away by the fact that they were willing to stand behind their cars, (even though I chose to buy a used car without an extended warranty.) They absolutely did right by me, and I can't say enough about their customer service. GREAT JOB GUYS! You have earned a whole family of customers for life. More

Great customer service! Napleton's Arlington Heights offers great customer service! Everyone we dealt with - Douglas, David & Wade made sure we were taken care off and that Napleton's Arlington Heights offers great customer service! Everyone we dealt with - Douglas, David & Wade made sure we were taken care off and that the transaction went smoothly! More

This place and the people are AMAZING! Steve Gamache and Doug were an awesome help! They have awesome customer service. Very friendly! :) I would definitely recommend this dealer to anyone Steve Gamache and Doug were an awesome help! They have awesome customer service. Very friendly! :) I would definitely recommend this dealer to anyone who's looking to buy. More

I would give negative stars if possible I leased Charger R/T and realized later they added 6k to the MSRP and a .002 money factor. To make that clear - they told me a price of 35,050 for the I leased Charger R/T and realized later they added 6k to the MSRP and a .002 money factor. To make that clear - they told me a price of 35,050 for the car, and then wrote 41,000 into the lease contract to achieve a monthly payment supposedly for the 35,050 car. I complained to the GM and he told me that he could have me resign for only 4k over the msrp. As this was my only option, I took it. Be very careful their prices are extremely high, and I in my opinion they use deception, high ball, and bait and switch techniques to trick their customers during their sales. This is the worst buying experience I have ever had, and I curse the day I set foot in this dealership. This dealer will high ball you hard core on their first #. Most dealers will high ball, this one high xxxxx to an extreme. (They wanted 680/mo to lease a 41k car. You could actually just but it outright with no money down for less than that, and this is a lease?!?!?) They also will try to put you through a 3rd party finance company instead of Chrysler Finance in order to deny you the APR that you deserve based on your credit score. I have a top tier credit score but they used a .002 money factor. Chrysler is offering .001 (HALF!) for my credit score. If you see "US Bank" on any paper work from them run screaming from this place. More

Great experience-very happy! I leased a 2015 Jeep Cherokee in July. I had exceptional service from Ed Shifman, Jody Adams, and Douglass Adams. Everyone was friendly and were very I leased a 2015 Jeep Cherokee in July. I had exceptional service from Ed Shifman, Jody Adams, and Douglass Adams. Everyone was friendly and were very helpful to meet my needs. I will definitely go back to Napelton in the future to buy or lease a car. Jill Ake-Wheeling, IL More