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Napleton's Arlington Heights Chrysler Dodge Jeep Ram
Arlington Heights, IL
2,521 Reviews
Getting a new or used car is a big commitment, so why settle for a good vehicle from a small-fish dealer when you can get a great vehicle from Napleton's Arlington Heights Chrysler Dodge Jeep RAM, the largest Chrysler Dodge Jeep RAM Dealer in the Greater Chicago area. This Arlington Heights, IL new Chrysler , Jeep, Dodge, and RAM and used car dealer is family-owned, has been in business over 50 years, and puts an emphasis on an easy and enjoyable buying experience for customers from places like Chicago, Palatine, Long Grove, Buffalo Grove, Wheeling, Des Plaines, and Schaumburg, IL. From the moment you come in and are greeted by the sleek flat-screen TV in our waiting area and our comfortable multiple custom lounge areas decked out with TV, Wi-Fi, coffee, and computer access, you know your contentment is the single most important thing to us. Our friendly, knowledgeable staff is devoted to your satisfaction and is committed to exceeding all your expectations before, during, and long after the sale is finished. Plus, with perks like a $100 Customer Referral Bonus and our buying your first tank of gas for you, why would you want to go anywhere else?
Our 2014 new Chrysler, Jeep , Dodge, and RAM inventory comes stocked with the most popular models, such as the Chrysler Town & Country, Chrysler 200 , Jeep Grand Cherokee, Jeep Wrangler , Dodge Challenger, Dodge Grand Caravan, RAM 1500, and RAM 2500. If you are in the market for a used car, truck, or SUV, our used inventory features a broad selection of used Chrysler, Jeep, Dodge, and RAM vehicles, as well as a wide assortment of domestic, foreign, and luxury cars from other manufacturers. Moreover, our Finance Department can help you value your trade and apply for financing quickly in order to get you affordable auto financing and car loans. Chrysler Jeep Dodge RAM auto service and car repairs also come naturally to our Service Department , which comes equipped with the best factory-trained technicians and shuttle se
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,521 reviews
February 07, 2016
Great group of people These guys treated me like family! I would recommend them to any one!! Very helpful and not pushy! Took care of me like I owned the place!! These guys treated me like family! I would recommend them to any one!! Very helpful and not pushy! Took care of me like I owned the place!! More
by Rcsfootball
Employees Worked With
Bill Ioannitis, Maximillien Antione
February 03, 2016
Art Lane"s 2016 Dodge Caravan SE review I visited 4 dealers in my search and rated them all on 4 criteria: dealer reputation, sales associate, price and overall impression. Napelton was the I visited 4 dealers in my search and rated them all on 4 criteria: dealer reputation, sales associate, price and overall impression. Napelton was the overwhelming winner in all 4 catagories. I took the car in this week (2/1/2016) to have the interior/exterior coatings applied and the service was top notch. The free loaner provdied was a new Jeep and was a pleasure to drive. My car was finished ahead of schedule and all went well. So far, they have met or surpassed all of my expectations. They made the entire car buying process a pleasure! More
by Chicagoman
Employees Worked With
Robbie Adams, Adam Grubbs, Hollywood, and Joe Roth
February 02, 2016
Dodge Challenger Great customer service. Enjoy every time I visit. I will be buying another car soon and recommending others. If you are looking for a new car visit th Great customer service. Enjoy every time I visit. I will be buying another car soon and recommending others. If you are looking for a new car visit this dealership. More
by Thasan
Employees Worked With
Frank
January 29, 2016
durango r/t I came in to get an oil change on my jeep grand cherokee and while waiting walked the show room. i saw this beautiful durango r/t blacked out in the I came in to get an oil change on my jeep grand cherokee and while waiting walked the show room. i saw this beautiful durango r/t blacked out in the showroom. Robbie immedietely saw me gawking at and new he had me. I had purchased 2 vehicles previously from here and he treated me like family. When I came back to sign the papers with my wife I had to bring my kids. His trainee Tony made such an impression on my kids that they were actually excited to sit and wait for the papers to be signed. Overall I couldnt have been happier with the deal and I would recommend anyone looking for a new or used vehicle to definately come work with Robbie and Tony. Great job guys!!!!!! More
by ggrimaudo
Employees Worked With
Tony Lazzarra, Robbie Adams
January 29, 2016
Great experience Simply put, I could not have had a better experience at Napleton’s in Arlington Heights. EVERY person I dealt with at the dealership was top notch. Simply put, I could not have had a better experience at Napleton’s in Arlington Heights. EVERY person I dealt with at the dealership was top notch. I will be the first person to admit that I am not the easiest person to deal with when going through the car buying process. I always start off with my guard up, mostly because of past negative experiences at other dealerships. My sales guy was Tim Viane, and I can’t stress enough how great he was to deal with. He was able to turn my apprehension into a hugely positive experience. He gave me his complete attention, and took all the time in the world to make sure I would not leave with a vehicle that was not right for me. Cristian Dumitrascu, the general sales manager then came over to introduce himself, and was just as nice to deal with as Tim. Lastly, Bill Loannitis, the finance manager made sure I understood EVERY part of my contract before I left. I did wind up coming back the following day because I misread something on my contract, but Bill stopped what he was doing and went over my question in very fine detail. Honestly people, if you want a great car buying experience with a bunch of nice, professional folks, don’t hesitate going to Napelton’s in Arlington Heights. More
by AJM
Employees Worked With
Tim Viane
January 27, 2016
Car buying made easy! We went in on a snowy Friday morning. The salesman, Edward Shiftman, met us and greeted us outside. We told him what we were looking for, he showed We went in on a snowy Friday morning. The salesman, Edward Shiftman, met us and greeted us outside. We told him what we were looking for, he showed us those options and next we were buying a new car. Our salesman was not high pressure, which I liked. We did our financing there, which was also breeze too. More
by Libby313
Employees Worked With
Edward Shifman, Ronnie DeRosa
January 23, 2016
Bait & Switch... Liars and the Big Stall I wanted to share with you the miserable experience we had at Napleton Jeep-Dodge in Arlington Hts. I had emailed and spoken to "Matthew" the Interne I wanted to share with you the miserable experience we had at Napleton Jeep-Dodge in Arlington Hts. I had emailed and spoken to "Matthew" the Internet Sales Manager on Friday... gave him a Stock # and said we would be down at 12:15 to see the vehicle -- a 2015 Dodge Dart SXT listed at $16,526 after $3000 in incentives. Told him we were buying car for our 17 y.o son. We arrive promptly at 12:15. Matt introduces us to "Q" a young/inexperienced sales guy. He is given the Stock # and told to get the car. 10 minutes....20 minutes... 30 minutes pass. No car and no information. We tell the front receptionist we are going to lunch and for someone to call us if they are serious about selling a car. After 25 minutes at Portillos down the road...no call. We're now frustrated but decide to stop back at the dealer rather than fleeing. An hour has now passed and still no car. I find "Q" and unleash on him. It is now 1:15 into this fiasco and "Andy" the GM comes out, apologizes and says the vehicle was new and needed all the fuses installed... no power.... yadda,yadda,yadda. After 90 minutes since our appointed arrival, the car is finally brought around. (As we had already done 3 test drives, we deem not to drive and instead to talk price.) Again, we are kept waiting 20 minutes while "Q" talks to his managers. He comes over with the price -- $2000 higher than advertised -- some "incentives do not apply" --- and we get up to walk out. Christian the General Sales Manager runs over to try and get us to consider 2016 models -- at even a high price as we walk out after having two hours of our time wasted! These guys are losers! Eventually we did buy a new 2015 Dodge Dart SXT RallyE at another deal and are very pleased. More
by Rammstein
Employees Worked With
Matthew, Q, Andy, Christian
January 22, 2016
Experienxe Very professional and Outstanding dealership! My salesman Tim was great! Finance manager Ronnie equally great. Got a incredible deal and everything we Very professional and Outstanding dealership! My salesman Tim was great! Finance manager Ronnie equally great. Got a incredible deal and everything went smooth. Highly recommend this dealership!!! More
by Bernabei5222
Employees Worked With
Jody Adams, Tim Viane, Ronnie DeRosa
January 21, 2016
MY new Jeep Gtand Cherokee I really felt like they were being honest and upfront with me. From the time I pull in to the time I leave everyone is wonderful.Anthony N. Is very kn I really felt like they were being honest and upfront with me. From the time I pull in to the time I leave everyone is wonderful.Anthony N. Is very knowledgeable and professional. More
by cobra4829
Employees Worked With
Anthony Noe
January 19, 2016
I was treated with the utmost respect! My experience at Napletons last week far exceeded anything I would ever have imagined from a dealership. The quality of customer care is top notch! Ma My experience at Napletons last week far exceeded anything I would ever have imagined from a dealership. The quality of customer care is top notch! Matthew, Frank, Mark, and Ronnie were accommodating, down to earth, honest, respectful, informative, efficient, and fun to work with. I recommend this dealership to everyone. I am extremely satisfied with the experience, the way I was treated, and the value of my new Jeep Grand Cherokee. More
by aro2016
Employees Worked With
Frank Torres, Ronnie DeRosa
