Napleton's Arlington Heights Chrysler Dodge Jeep Ram

Buyer Beware !!!!! If I could give them Zero Stars I would. My girlfriend and I have been shopping for a few weeks for an SUV. After searching we came across a use !!!!! If I could give them Zero Stars I would. My girlfriend and I have been shopping for a few weeks for an SUV. After searching we came across a used Jeep Cherokee Sport on their website for $20,580. In looking further, we found a brand new Jeep of the same make and it was priced at $20940. I called the dealer and spoke with Lucas 3 times about the new vehicle, specifically asking if the price on the website included any incentives. I was told on all 3 times that no it did not and that it was the actual price. I specifically asked if the $7000 savings on the website included incentives, I was told no. I asked if he was sure, he said he would check and call me back. When calling me back he again confirmed that it was the price and that incentives were not included. We went to the dealer, which was an hour from where we live to look at both vehicles. When we sat down to discuss the pricing we were told that Yes the price did include incentives and the price of the new vehicle was indeed $22,998. Mind you I took extremely detailed notes of each time I spoke with Lucas. When Cristian came over, he immediately looked at my printout and pointed to the size 2 type at the bottom of the internet page and says See, it says right here by the asterisk that the price includes incentives. As I pointed out to him, there is no Asterisk by the word Savings on the website, it is only located where they have the estimated payments. So after 30 minutes of going back and forth, the salesperson pulls up the used vehicle we were looking at. He proceeds to add $710 to the price of the used vehicle and says that this is for the "Pre-Certification Cost" of the Union Mechanics to check the vehicle. Mind you, the used vehicle had only 2700 miles on it and it was used for a Service Loaner. Between my girlfriend and I we have purchased several pre-certified vehicles and we have NEVER been up-charged for the pre-certification. You would think after the Fiasco of the new car pricing you wouldn't try and up-charge on a used car right in front of the customer!! If you are going to advertise a price, advertise it correctly. This was clearly a Bait and Switch tactic to get us into the dealership. We were ready to purchase a vehicle when we walked in, guess they weren't interested in honoring their deceptive internet advertising. We got up and left. I will never visit this dealership again!!! More

Great experience I brought my family in to look at used vehicles and couldn't not have had a better experience. The atmosphere was pressure-free, and they made us feel I brought my family in to look at used vehicles and couldn't not have had a better experience. The atmosphere was pressure-free, and they made us feel at home. The used car manager Lou was amazing. He was very knowledgeable, answered all of our questions, and made us feel at ease the whole time. Thank you Lou! More

It was a great experience! Mark helped me with everything that I needed to know about the 2016 Jeep Wrangler Unlimited Sahara. He looked for the car that I wanted and we decide Mark helped me with everything that I needed to know about the 2016 Jeep Wrangler Unlimited Sahara. He looked for the car that I wanted and we decided on the Jeep in Napoleon's lot. I will tell my friends to shop here with Mark or any of the sales people! More

AWFUL!!!! I would give zero stars if possible. I can not put into words how awful this dealership is. They tried to sneak in fees and change the terms of our co I would give zero stars if possible. I can not put into words how awful this dealership is. They tried to sneak in fees and change the terms of our contract on several occasions. Thankfully we were able to unwind the deal and get cash for our trade in! More

A piece of cake! I went to Napleton's Arlington Heights and purchased my used (practically brand new) fully -loaded 2015 Jeep Cherokee and had an experience better tha I went to Napleton's Arlington Heights and purchased my used (practically brand new) fully -loaded 2015 Jeep Cherokee and had an experience better than I could have ever imagined! Everyone was so warm, welcoming, and treated me like family. Buying a car, especially buying a new car for the first time is overwhelming, but Lou and his team made it out to be a smooth process and a piece of cake! Lou set me up with the best salesman and finance guy (the dream team) to get me to drive off the lot with a car that I am still in love with to this day! They knew exactly what car and color car to show me, and I just sat there smiling from ear to ear while I waited to sign the paperwork. George Metry is an awesome salesman, he definitely knows his cars. He and Lou told me everything I needed to know about my car, the purchase, and all the insurance stuff I needed to go through, which was well needed. I will always recommend (and have recommended) Napelton's Arlington Heights and Lou Porretta to my friends, family, and co-workers. You can never go wrong with this dealership! More

100% SATISFIED! I will definitely be back!! This 5 star rating is VERY WELL DESERVED! I purchased a 2016 Jeep Cherokee, which was literally HAND PICKED by my Sales Consultant, Frank Torres! He This 5 star rating is VERY WELL DESERVED! I purchased a 2016 Jeep Cherokee, which was literally HAND PICKED by my Sales Consultant, Frank Torres! He discussed with me my wants and needs and because of his excellent knowledge of cars, the 1st and ONLY Jeep that I test drove I purchased! I LOVE MY NEW JEEP!! I can't say enough about how simple and painless he made this purchase! Every aspect of this transaction was handled in a very friendly yet professional manner. You can tell that they really CARE about you! I felt like I was treated like family! This was my 2nd purchase in the past 2 weeks with Frank. The 1st was a used car purchase for my 16 year old son. NEVER have I purchased a vehicle in such a quick and efficient manner! I highly recommend Napleton of Arlington Heights & Frank Torres! A HUGE THANK YOU TO FRANK, AND HIS TEAM, for making it possible for me to drive a brand new vehicle again! NOTHING LIKE that new cat smell!! Mmmm!! I AM ENJOYING THE RIDE!! :-) More

Stay away Jokers. Stay away. Service department is not there to help you. I'm working with Chrysler directly on my own for warranty resolution on something n Jokers. Stay away. Service department is not there to help you. I'm working with Chrysler directly on my own for warranty resolution on something now. This is far from my only issue. How about the time I took it in prior to a road trip for an oil change. Didn't find out until after returning that the filter was not tight (oil in driveway). Dealership advised they tightened it...and topped off. Got home and checked the oil...still low!! (2 quarts!!) Seriously, stay away. I had trouble in service with both the adviser Jerome and Director of Service...Pete Sidorowicz. Do what I should have done in the first place and buy from Field's Jeep. Seriously, stay away. More

Excellent Service Napleton was one of the best dealerships I have been to. I was searching all over for the perfect Jeep Grand Cherokee and for the right price: Ed, Chr Napleton was one of the best dealerships I have been to. I was searching all over for the perfect Jeep Grand Cherokee and for the right price: Ed, Christian, Lance, and Bill were very welcoming and helpful. They provided me with all the answers and were very patient throughout the entire experience. I believe they gave me a great deal and would definitely recommend them to others. Keep up the great work! More

Great customer service Everyone I dealt with at Napleton was helpful and friendly. Made my experience less stressful. Bought a used Jeep Patriot that fit my needs and budget Everyone I dealt with at Napleton was helpful and friendly. Made my experience less stressful. Bought a used Jeep Patriot that fit my needs and budget. Would recommend them to anyone looking for a great deal. More

Great service After a week of looking for a used Jeep i called napletons and got connected to lou porretta he was very nice on the phone so i stopped in and asked f After a week of looking for a used Jeep i called napletons and got connected to lou porretta he was very nice on the phone so i stopped in and asked for lou he showed me a few jeeps and after about 5 minutes of talking i knew i was buying a truck from them. super nice people and didn't try to push me into something i didn't want. So it ended up they had a jeep i really liked and the price was actually less then i planned on spending. So i will be definitely telling all my jeep buddies about this place. Thanks again to lou for making my purchase a pleasant one More