Napleton's Arlington Heights Chrysler Dodge Jeep Ram

Best customer service Thank you Cristian for the help not only buying my car but also when i needed help repairing the mirror. You and Jody really took care of my problem ! Thank you Cristian for the help not only buying my car but also when i needed help repairing the mirror. You and Jody really took care of my problem ! More

These guys are liers They lied to us twice! They offer the car with some features on their site, but the vehicle actually doesn't have it. Then a manager promised to find They lied to us twice! They offer the car with some features on their site, but the vehicle actually doesn't have it. Then a manager promised to find another car with that features and he contacted us. But! They tried to sell the SAME car but more expensive!!! They think it's a good deal! It's a cheap marketing methods. They waste your time with pleasure and think we all are stupid. Not recommend at all!!! More

Awesome! I feel like i got a fair deal, and the dealership is nice and clean. All the people are friendly and very helpfull. Service department and waiting are I feel like i got a fair deal, and the dealership is nice and clean. All the people are friendly and very helpfull. Service department and waiting area, especially the drink machine are awesome! More

Great prices, top notch customer service I drove an hour from my house to purchase a new Dodge Charger R/T. Extremely glad I did. Their vehicle prices are as advertised, unlike the competitio I drove an hour from my house to purchase a new Dodge Charger R/T. Extremely glad I did. Their vehicle prices are as advertised, unlike the competition. I especially want to thank Maximillion for his assistance with purchasing and applying the vehicle's paint protection package. More

Purchase My family thanks Lucas and Irving Medina for the hospitality and excellent service provided to us at this dealer. It was a positive experience purchas My family thanks Lucas and Irving Medina for the hospitality and excellent service provided to us at this dealer. It was a positive experience purchasing our vehicle with their assistance. I am glad we decided to go there. More

It was a great experience! Mark helped me with everything that I needed to know about the 2016 Jeep Wrangler Unlimited Sahara. He looked for the car that I wanted and we decide Mark helped me with everything that I needed to know about the 2016 Jeep Wrangler Unlimited Sahara. He looked for the car that I wanted and we decided on the Jeep in Napoleon's lot. I will tell my friends to shop here with Mark or any of the sales people! More

Great experience I brought my family in to look at used vehicles and couldn't not have had a better experience. The atmosphere was pressure-free, and they made us feel I brought my family in to look at used vehicles and couldn't not have had a better experience. The atmosphere was pressure-free, and they made us feel at home. The used car manager Lou was amazing. He was very knowledgeable, answered all of our questions, and made us feel at ease the whole time. Thank you Lou! More

Buyer Beware !!!!! If I could give them Zero Stars I would. My girlfriend and I have been shopping for a few weeks for an SUV. After searching we came across a use !!!!! If I could give them Zero Stars I would. My girlfriend and I have been shopping for a few weeks for an SUV. After searching we came across a used Jeep Cherokee Sport on their website for $20,580. In looking further, we found a brand new Jeep of the same make and it was priced at $20940. I called the dealer and spoke with Lucas 3 times about the new vehicle, specifically asking if the price on the website included any incentives. I was told on all 3 times that no it did not and that it was the actual price. I specifically asked if the $7000 savings on the website included incentives, I was told no. I asked if he was sure, he said he would check and call me back. When calling me back he again confirmed that it was the price and that incentives were not included. We went to the dealer, which was an hour from where we live to look at both vehicles. When we sat down to discuss the pricing we were told that Yes the price did include incentives and the price of the new vehicle was indeed $22,998. Mind you I took extremely detailed notes of each time I spoke with Lucas. When Cristian came over, he immediately looked at my printout and pointed to the size 2 type at the bottom of the internet page and says See, it says right here by the asterisk that the price includes incentives. As I pointed out to him, there is no Asterisk by the word Savings on the website, it is only located where they have the estimated payments. So after 30 minutes of going back and forth, the salesperson pulls up the used vehicle we were looking at. He proceeds to add $710 to the price of the used vehicle and says that this is for the "Pre-Certification Cost" of the Union Mechanics to check the vehicle. Mind you, the used vehicle had only 2700 miles on it and it was used for a Service Loaner. Between my girlfriend and I we have purchased several pre-certified vehicles and we have NEVER been up-charged for the pre-certification. You would think after the Fiasco of the new car pricing you wouldn't try and up-charge on a used car right in front of the customer!! If you are going to advertise a price, advertise it correctly. This was clearly a Bait and Switch tactic to get us into the dealership. We were ready to purchase a vehicle when we walked in, guess they weren't interested in honoring their deceptive internet advertising. We got up and left. I will never visit this dealership again!!! More

AWFUL!!!! I would give zero stars if possible. I can not put into words how awful this dealership is. They tried to sneak in fees and change the terms of our co I would give zero stars if possible. I can not put into words how awful this dealership is. They tried to sneak in fees and change the terms of our contract on several occasions. Thankfully we were able to unwind the deal and get cash for our trade in! More

A piece of cake! I went to Napleton's Arlington Heights and purchased my used (practically brand new) fully -loaded 2015 Jeep Cherokee and had an experience better tha I went to Napleton's Arlington Heights and purchased my used (practically brand new) fully -loaded 2015 Jeep Cherokee and had an experience better than I could have ever imagined! Everyone was so warm, welcoming, and treated me like family. Buying a car, especially buying a new car for the first time is overwhelming, but Lou and his team made it out to be a smooth process and a piece of cake! Lou set me up with the best salesman and finance guy (the dream team) to get me to drive off the lot with a car that I am still in love with to this day! They knew exactly what car and color car to show me, and I just sat there smiling from ear to ear while I waited to sign the paperwork. George Metry is an awesome salesman, he definitely knows his cars. He and Lou told me everything I needed to know about my car, the purchase, and all the insurance stuff I needed to go through, which was well needed. I will always recommend (and have recommended) Napelton's Arlington Heights and Lou Porretta to my friends, family, and co-workers. You can never go wrong with this dealership! More