Napleton's Arlington Heights Chrysler Dodge Jeep Ram

Best car buying experience ever. I found the vehicle I was looking for online and called the dealership. When I spoke to the sales staff they answered all my questions immediately and I found the vehicle I was looking for online and called the dealership. When I spoke to the sales staff they answered all my questions immediately and didn't pressure me to come in to the dealership to get details about the vehicle. When I did arrive at the dealership I was greated at the door by friendly staff and the car I wanted to see was ready for me test drive. My rep was completely honest about every aspect of the sale and I wasn't steered or pressured toward a different vehicle. I have shopped for many vehicles at many different dealerships and this is the first time I can say I am completely satisfied with every aspect of this experience. Thank you everyone for the effort you gave to ensure I had a wonderful experience at your store. More

Good service Lance and Ronnie made a good combo. Maybe it was just a busy time to be purchasing but I could have used a little more time with Lance as he would swi Lance and Ronnie made a good combo. Maybe it was just a busy time to be purchasing but I could have used a little more time with Lance as he would swing by for just a moment and then leave for extended periods of time. Ronnie was great to speak with and had plenty of patience as we discussed the Lifetime warranty option. More

Loving Jeeps Few like to buy a car. At Napleton, they work with you to make the process as painless as possible. I did not need to be sold on Jeep. I currently dri Few like to buy a car. At Napleton, they work with you to make the process as painless as possible. I did not need to be sold on Jeep. I currently drive a Cherokee 2014. What I did need was both an understanding and knowledgable person to help me. I got both. I will be considering Nap,Elton my "go to" car dealership. More

SCAMMING MANAGER AND EMPLOYEES ON SELLING USED CARS! With this review I am not trying to profit or get something out of Napleton Dealership in Arlington Heights but for the customers that are shopping fo With this review I am not trying to profit or get something out of Napleton Dealership in Arlington Heights but for the customers that are shopping for a car I want to explain to you guys the worst experience I have had with not just a car dealership but with any place that I have bought something. This Dealership and company is dangerous and very manipulative and are all about ripping customers off. I was shopping around for a used car. My preference was a mercedes benz make and model. As I was searching for the perfect car that fit me, I saw that Napleton in Arlington Heights had a Mercedes C280 4MATIC. I decided to check out the reviews that people had left for this dealership. As I checked out their website reviews there were some good reviews. Google reviews were so so because they have a rating of 4.0. But I never checked the BBB reviews before purchasing the car because if I would have, I would have noticed that there was 6 negative reviews in BBB. The car was listed online for $6000 but when I went in and spoke to Mr. Irving Medina (one of the worst salesman ever) he decided to raise the price up to $10,000 and his reasoning was because I didnt have any credit. Mind you I test drove the car and the car was cold because it had not been turned on for while. Again we are talking about a 2006 Mercedes Benz C280 4Matic with 102,000+ miles. After going back and forth with Irvin about price being ridiculous Mr.Irving Medina statement was its about being a want not a need. So his idea of selling a car was being rude with his smart comments because he was telling me when you buy a car its about a want not a need. I told him thank you I know its a want not a need because if I needed a car I wouldnt look at mercedes but get something that will drive me from A to B. So since Mr. Irving Medina didnt want to work things out I decided to leave. As I was walking out Irving Medina walked in the Managers or finance guys office Mr. Ray Slivka and said hold on. BECAUSE I DIDNT HAVE THE CREDIT THEY TRIED TO RAISE THE PRICE TO MAKE AN EXTRA $4000 AND USED THE EXCUSE THAT ITS BECAUSE OF NO CREDIT AND THE BANK WILL FINANCE FOR THAT MUCH. So my payments were going to be about $295 a month. So as I was about to walk the Finance manager came out Mr. Ray Slivka and said "hey where does the problem stand"? I said the price is ridicoulous for that car and you raised it by $4000. He said " Hold on let me check something". RAY went in his office for no longer than 3 minutes and came out with some other paper work and said " hey man I got the price down to $205 a month. After doing the math the car came down to the price which was listed before at $6000. I was like ok that fine but after 10 minutes I was like WOAH IN 3 MINUTES HOW TO xxxx DID THEY JUST COME UP WITH 2500+ less for the car. HOW DID THEY GO TO ORIGINAL PRICE WHEN MR.IRVIN TOLD ME WE CANT GO DOWN ON THE PRICE BECAUSE OF YOUR CREDIT. AND I DECIDED TO ASK THE FINANCE GUY AND HE SAID I FOUND A BANK TO APPROVE YOU, HOWEVER IT WAS 9:30 PM AND THAT WAS THE ONLY BANK THAT HAD APPROVED ME THE WHOLE TIME AND THE ONLY ONE THAT WAS GOING TO APPROVE ME BUT IT IS BECAUSE THEY WERE TRYING TO MAKE AN EXTRA $2500 ON THE CAR SO NOW THAT THEY SAW ME WALK AWAY THEY HAD ROOM TO GO DOWN TO ORIGINAL PRICE. THEY JUST WANTED TO TEST ME TO SEE IF I WOULD FALL FOR IT AND IF I WOULD HAVE IT WOULD HAVE BEEN A GREAT NIGHT. THERE WAS NO OTHER BANKS IT WAS ONLY ONE BANK AND IF THAT BANK APPROVED ME FOR THAT MUCH AT THE END THEY HAD APPROVED ME THE WHOLE TIME IT WAS THEM TRYING TO "SCAM" ME AS MUCH AS THEY COULD. I decided to buy the car and at the price was included a $700 fee where they use to fix any car problem, but they had to charge the customer. When I requested to see what they had fixed for this car since it was use they refused to give me the work that had been done by them. I needed this paper to see what they had done. So I took the car and drove back home at 10:30 pm. 20 minutes into the drive with the Mercedes I started to hear some loud knuckling noise and it the noise came from the middle of the car. It was late so I couldnt go back to the dealer because they were closed. So I decided to take it to the Mercedes Benz Dealership for whole check up. After they did a check up on the car they came out with multiple issues in the car. The main issues on the car were INTAKE MANIFAULT IN THE ENGINE AND TRANSFER CASE ON THE 4MATIC SYSTEM OF THE TRANSMISSION. Other things were minor. The Mercedes Benz dealer declared that this CAR IS NOT SAFE TO DRIVE. So I decided to go back to Napleton Dealership to tell them this car was sold to me in a non working condition and non driveable condition which has to do with my safety. This was within 3 days of buying the car. When I went to Napleton the used car manager MR.Lou Porretta came up to me and after about 5 minutes of conversating and me explaining the issue he started to yell and became very defensive and rude. HE STATED THAT THE FAULT IS MINE FOR CHOOSING THIS CAR AND HE DOESNT HAVE THE RIGHT TO SAY THAT BUT BECAUSE I HAD ALREADY BOUGHT THE CAR AND SIGNED FOR IT NOW ITS MY FAULT BUT BEFORE I BOUGHT THE CAR THEY WERE TRYING SO HARD AND SO NICE TO SELL ME THE CAR BUT NOW ITS MY FAULT WOW GREAT CUSTOMER SERVICE NOTTTT! After talking to him for about 2 hours of explaining that the car was sold to me in bad condition I couldnt even talk to him because he would yell raise his voice rude and even disrespect me by saying " sucks to be you now". LOU EVEN TEST DROVE THE CAR AND ADMITTED THERE IS SOMETHING WRONG WITH THE CAR. "HE SAID THAT THIS PROBLEM HAD TO HAPPENED AFTER AND THAT HIS GUYS CHECKED THE CAR AND THIS WASNT FOUND THERE BUT ALSO MENTIONED THAT HIS GUYS THAT FIX CARS IN THE DEALERSHIP ARE NOT CERTIFIED FOR GERMAN ENGINEER CAR, SO THEY MIGHT HAVE MISSED IT. HE CLAIMED THAT THEY DO SOME CHECK UP IF OIL IS OK BREAKS OK AND TIRES OK THEY MAKE THE CAR SAFE TO DRIVE IF ONLY THIS THREE THINGS ARE OK. SO IF ENGINE IS BAD AND TRANSMISSION IS BAD THAT CAN BLOW UP OR LEAVE YOU IN THE MIDDLE SCREEN THAT IS NOT A RED FLAG FOR CAR BEING UNSAFE OR UNDRIVEABLE ACCORDING TO MR. LOU PORRETTA OF NAPLETON ARLINGTON HEIGHTS. SO HE MENTIONED TO ME THAT I SHOULD TAKE THIS CAR TO HIS GOOD FRIEND THAT FIXES MERCEDES AND KNOWS MERCEDES WELL BECAUSE LOU CLAIMED THAT MERCEDES IS SCAMMING ME BECAUSE OF HIM YELLING AND BEING RUDE AND DISRESPECTFUL AND NOT EVEN HELPING ME OR COMING UP WITH SOLUTION I LEFT AND DROVE THE CAR FOR COUPLE MORE DAYS BECAUSE I WAS STUCK AND DIDNT KNOW WHAT TO DO. CAR WAS UNSAFE TO DRIVE. I TOOK IT TO HIS FRIEND AND HIS FRIEND STATED THE SAME ISSUES THAT THE MERCEDES STATED AND HE ALSO STATED THAT THE CAR IS UNSAFE TO DRIVE TOO. LOU EVEN CALLED HIS FRIEND TO VERIFY THIS AND HIS FRIEND TOLD HIM THAT YEA THAT MERCEDES HAS ISSUES WITH THOSE PROBLEMS AND IS NOT OK TO DRIVE. AFTER 10 DAYS THE CHECK ENGINE LIGHT CAME ON THE PISTON STARTED TO MISFIRE AND THE INTAKE MISFAULT WAS BAD. I DECIDED TO GO BACK TO GIVE IT BACK AND GET ANOTHER CAR AND THE DEALER TOLD ME WAIT UNTIL WE FIND A CAR FOR ME BECAUSE THEY DIDNT HAVE ANY. AFTER I WENT BACK COUPLE DAYS LATER THEY HAD VW CC AND ASKED THEM FOR THE PRICE AND ASKED MR. ROB FOR THE PRICE OF THE CAR BECAUSE IT WASNT LISTED ON THE WEBSITE AND HE TOLD ME THAT THE CAR IS BETWEEN 14,000-15,000. The thing is that they also had a nissan that was in their stock that I believe they were trying to get rid of and sell so they were forcing me in this car. Anytime I would ask for another car and the price of that car they would say not for you because it to high for you and the bank wont approve more than $13,000 but the nissan was the only one for me. COME TO FIND OUT I CHECK ONLINE 2 DAYS LATER THE VW CC IS $10,000 AFTER I HAD BEEN SUCKED IN THE NISSAN ALTIMA THAT I AM DRIVING NOW. THE ALTIMA COST ME $13,000, AND WITH INTEREST $17,000. YET THE VW CC THAT IS $10,000 WAS NOT FOR ME BECAUSE THE BANK WOULDNT APPROVE LESS BECAUSE NAPLETON AND LOU WANTED TO GET RID OF NISSAN BECAUSE IT HAD BEEN SEATING IN THERE LOT FOR MORE THAN 30 DAYS IN WHICH IS KNOWN THAT DEALERS LOSE VALUE ON THE CAR IF THEY SEAT MORE THAN 30 DAYS. SO LONG STORY SHORT I GOT SCAMMED INTO THE NISSAN ALTIMA. MORAL OF THIS IS 1. SCAMMED INTO BAD MERCEDES WITH MAJOR ISSUES ENGINE AND TRASMISSION 2. I WAS LIED ABOUT PRICING IN THE BEGINNING BECAUSE OF NO CREDIT 3. EMPLOYEES LIKE LOU PORRETTA AND IRVING MEDINA SCAMMED ME INTO BELEIVING THE MERCEDES IS OK 4. RAY THE FINANCE GUY TRIED TO RAISE THE PRICE TO MAKE MONEY FOR THE COMPANY OR MAKE HIS COMMISSION BUT WHEN I WALKED HE CAME BACK TO NORMAL PRICE 5. LIED PRICING OF ANOTHER CAR I LIKED SO THEY CAN GET ME STUCK WITH NISSAN THAT THEY NEEDED TO SELL ***** IF YOU WANT TO BE SCAMMED GO HERE. IF YOU WANT A GOOD CAR AND LOOKING FOR SOMETHING YOU LIKE AND WANT TO BE HELPED DONT GO HERE. THEY ARE TROUBLE, LIARS, CHEATERS, SCAMMERS. I THINK THIS WHOLE COMPANY OF NAPLETON IS A SCAMMING COMPANY READ BBB. TRUST ME IF YOU GO HERE YOU WILL BE SCAMMED AND THEY WILL GET YOU IN A CAR THAT IS NOT SAFE NOT DRIVEABLE.***** More

Sales and Service Are Great - 10 out of 10 Robbie Adams was great and found the Jeep Grand Cherokee that my fiance and I wanted and did not try to upsell me after we were upfront about our budg Robbie Adams was great and found the Jeep Grand Cherokee that my fiance and I wanted and did not try to upsell me after we were upfront about our budget. 10 out of 10 to the Sales team for having Robbie as a part of it. I am proud to say that I am part of the Napleton family, because they really do treat you like family. More

Highly Recommend: Outstanding Team and Facilities I highly recommend the Napleton Arlington Heights dealership for your next car purchase. Here you will always be greeted by friendly staff, experienc I highly recommend the Napleton Arlington Heights dealership for your next car purchase. Here you will always be greeted by friendly staff, experience outstanding customer service, and be surrounded by gleaming facilities with many customer perks :) Anthony Noe was team member that I had worked with during my new car purchase. He is not your typical sales guy, and exceeded my expectations. Anthony was super friendly, easy to work with...attentive, yet not pushy. He stayed involved in the entire car buying process, and I felt that he was always working in my best interest. He followed through on everything promised, and brought in the exact vehicle that I wanted, topped with a bow. Anothony Noe and Adam Grubbs worked together and secured the best possible terms for my new Jeep, and some extra bonus/incentives. They beat out every other offer, so I felt confident that I was getting the best possible deal on my new Jeep. Finance was my last stop of evening, and it was already super late. Ronnie DeRosa was the finance manager that I worked with; Ronnie was professional and patient with me, and took the time to answer all my questions and concerns despite the late night hours. He thoughtful and kept my sleepy kids engaged with crayons and coloring books, which allowed us to focus on all the paperwork. He solidified the feeling that I got a phenomenal deal on an amazing car, and ensured that I received all that was promised to me. With the collaboration, dedication and efforts of the Napleton team, I walked out the proud owner of a sweet new Jeep. I am confident that I chose the best dealership and thankful for opportunity to work with these outstanding team members...and would highly recommend this dealership to anyone. They will always make you feel like family. Thank you Napleton Arlington Heights !!! **Napleton Arlington Heights has the best customer perks that make the car buying experience more pleasant and get my kids excited about a trip to this dealership!! #AnthonyNoe #AdamGrubbs #RonnieDeRosa #CristianDumitrascu #Napleton #LoveMyJeep More

Peterson Dodge Grand Caravan Great vehicle selection, excellent service and good price.we love our new vehicle and it's smooth ride. It is our second grand caravan. We were very h Great vehicle selection, excellent service and good price.we love our new vehicle and it's smooth ride. It is our second grand caravan. We were very happy with our first and are so glad we purchased another. More

Do your homework! Is this day and age it is so much easier to be prepared. I dealt with Lance at Napleton's and had a successful buying experience. I had walked out of Is this day and age it is so much easier to be prepared. I dealt with Lance at Napleton's and had a successful buying experience. I had walked out of a nearby Dodge dealer because the salesman got visibly upset, because when we negotiated a price and it was higher due to incentives that I did not qualify for, I asked to call my wife to make sure she was ok with proceeding so I went to Napleton's. I needed a Durango with a hitch. They has one on the floor. The one had looked at before was the base model. I did not think we could negotiate to a workable price. The price did not start out any where close to what I thought it should be and the trade was lower then what I had been offered. But, after talking numbers else where I knew where it should be. It was the typical thing where Lance went to some room and talked, then came back. I did eventually think we were done. He told me give me a number, a final number, I did and made it clear I was not budging from there. They accepted. It is the second biggest purchase you will make after buying a house, do your research and this dealership will deal with you. They will try and make money on the sale, it is commission job, you cannot fault them for that. More

Good luck sums it up. Been waiting weeks for the Jeep we were quoted. Still waiting. Tired of being told the vehicle will be here in a few days or tomorrow. Ca sums it up. Been waiting weeks for the Jeep we were quoted. Still waiting. Tired of being told the vehicle will be here in a few days or tomorrow. Can't reach our salesman or get consistent return phone calls. When we ask to speak to a manager we get the another salesmen leaving us to wonder who runs the dealership. If you have other options consider them More

Excellent Customer Service. Highly Recommend! I buy a lot of cars and this is the best dealership I have done business with. My sales rep was excellent, the lobby is comfortable, the finance guys I buy a lot of cars and this is the best dealership I have done business with. My sales rep was excellent, the lobby is comfortable, the finance guys really work hard to get you good financing, and Lou was spectacular. The entire buying experience was excellent and I highly recommend this dealership. More