Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Napleton's Arlington Heights Chrysler Dodge Jeep Ram
Arlington Heights, IL
2,530 Reviews
Getting a new or used car is a big commitment, so why settle for a good vehicle from a small-fish dealer when you can get a great vehicle from Napleton's Arlington Heights Chrysler Dodge Jeep RAM, the largest Chrysler Dodge Jeep RAM Dealer in the Greater Chicago area. This Arlington Heights, IL new Chrysler , Jeep, Dodge, and RAM and used car dealer is family-owned, has been in business over 50 years, and puts an emphasis on an easy and enjoyable buying experience for customers from places like Chicago, Palatine, Long Grove, Buffalo Grove, Wheeling, Des Plaines, and Schaumburg, IL. From the moment you come in and are greeted by the sleek flat-screen TV in our waiting area and our comfortable multiple custom lounge areas decked out with TV, Wi-Fi, coffee, and computer access, you know your contentment is the single most important thing to us. Our friendly, knowledgeable staff is devoted to your satisfaction and is committed to exceeding all your expectations before, during, and long after the sale is finished. Plus, with perks like a $100 Customer Referral Bonus and our buying your first tank of gas for you, why would you want to go anywhere else?
Our 2014 new Chrysler, Jeep , Dodge, and RAM inventory comes stocked with the most popular models, such as the Chrysler Town & Country, Chrysler 200 , Jeep Grand Cherokee, Jeep Wrangler , Dodge Challenger, Dodge Grand Caravan, RAM 1500, and RAM 2500. If you are in the market for a used car, truck, or SUV, our used inventory features a broad selection of used Chrysler, Jeep, Dodge, and RAM vehicles, as well as a wide assortment of domestic, foreign, and luxury cars from other manufacturers. Moreover, our Finance Department can help you value your trade and apply for financing quickly in order to get you affordable auto financing and car loans. Chrysler Jeep Dodge RAM auto service and car repairs also come naturally to our Service Department , which comes equipped with the best factory-trained technicians and shuttle se
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,530 reviews
September 30, 2016
WONDERFUL EXPERIENCE Sales professional did a great job, but was slow and long. Finance professional was just that, professional. Service and all support people were won Sales professional did a great job, but was slow and long. Finance professional was just that, professional. Service and all support people were wonderful and exceeded all of my expectations. I will never purchase another vehicle anywhere else other than NAPLETON. On a service visit,my first, I was even more impressed. Doug Sklut was Awesome and was everything a service consultant should be and Douglas Adams made me feel like family. Your company is lucky to have these two loyal,dedicated,and professional employees. Thanks again for all your help and information. CRAIG SLATER More
by Thunder1
Employees Worked With
Douglas Adams, Frank Torres
September 27, 2016
Robert was a good guy to do business with. Robert was a pleasure to work with. He seemed like a good guy from the start and very knowledgeable about the truck I was interested in. Overall he Robert was a pleasure to work with. He seemed like a good guy from the start and very knowledgeable about the truck I was interested in. Overall he made this a good experience. More
by MICHAEL SUTPHIN
Employees Worked With
Robert Taylor, Cristian Dumitrascu
September 27, 2016
truly awesome buying experience I really didn't believe it was possible! This was a great dealership from top to bottom. Relaxed yet attentive employees , literally everyone I encou I really didn't believe it was possible! This was a great dealership from top to bottom. Relaxed yet attentive employees , literally everyone I encountered throughout the entire process were polite and professional. I made an appointment , George and Marissa were waiting OUTSIDE for me! From that moment the usually stressful process was the complete opposite of what most of us have experienced. Well Done Napalton's! More
by cbag60
Employees Worked With
George Metry,Marissa,others, Bill Ioannitis
September 26, 2016
Very smooth, not pushy They had the vehicle ready for test drive and gave me a fair deal on both trade in and purchase price. Anthony asked good questions and answered mine They had the vehicle ready for test drive and gave me a fair deal on both trade in and purchase price. Anthony asked good questions and answered mine clearly. He let drive and experience the vehicle without over talking. More
by Major
Employees Worked With
Anthony Noe, Adam Grubbs
September 25, 2016
Sweet gentleman "Q" , listened to our needs, struck a good deal, did not push. Quick and painless. No regrets or remorse, yet. All good Senior Napelton. Thank you. Th "Q" , listened to our needs, struck a good deal, did not push. Quick and painless. No regrets or remorse, yet. All good Senior Napelton. Thank you. The Hults More
by Rt
Employees Worked With
Joe Falzole, Marquis Singleton
September 24, 2016
"Great Deal" There were two people who made my experience a good one. #1 Douglas Adams He went above and beyond for me. He was quickly attentive to all my quest There were two people who made my experience a good one. #1 Douglas Adams He went above and beyond for me. He was quickly attentive to all my questions and needs. Can not say enough great things about him. #2 Irving Medina Very nice sales person. He gave me his personal cell phone number. Made communicating much easier. Great price on our car. More
by suesue
Employees Worked With
Douglas Adams, Irving Medina
September 21, 2016
Highly recommended!!! Loved working with Adam and Louis. They were honest and made the process super swift and easy. Highly recommend to anyone looking for a hassle free lo Loved working with Adam and Louis. They were honest and made the process super swift and easy. Highly recommend to anyone looking for a hassle free location! More
by Sammy0917
Employees Worked With
Lou Porretta
September 21, 2016
Great experience I would like to say I was very happy with our experience buying a car. Doug Adams,Irving Medina and Grayson Ludovicus went above and beyond. I would h I would like to say I was very happy with our experience buying a car. Doug Adams,Irving Medina and Grayson Ludovicus went above and beyond. I would highly recommend everyone to your dealership and to these people we worked with. More
by Lisa333
Employees Worked With
Grayson also the finance guy whose name I forgot was awesome!, Irving Medina
September 17, 2016
Great customer service This dealership was amazing from start to finish. Anthony in sales was friendly, funny and honest. Rick in finance was friendly, quick and prompt. Dou This dealership was amazing from start to finish. Anthony in sales was friendly, funny and honest. Rick in finance was friendly, quick and prompt. Doug is prompt and friendly and provided me with great customer service. The people at this dealership go above and beyond. More
by Nikki21
Employees Worked With
Douglas Adams, Anthony Noe, Ray Slivka
September 15, 2016
Dishonest I called the dealer to setup an appointment and was told the vehicle was available. I drove over an hour to test drive vehicle and when I get there th I called the dealer to setup an appointment and was told the vehicle was available. I drove over an hour to test drive vehicle and when I get there they didn't even have the vehicle I called for. The sales guy said it was inside and that it wasn't out on the lot but we checked the vin and it sure was out there. Except the color was gold and not silver as described and the mileage was 55000 and not 87000. Then he looked at the printout in cars.com and said it was an error and the vehicle wasn't that price that it was more. So apparently they had three errors the color, price and mileage but somehow the vin number was correct. I stopped wasting my time with these people and don't recommend dealing with a dealer that just seems dishonest. More
by Wesley21
Employees Worked With
I don't remember employee since they didn't have a name tag but he was Hispanic
