Napleton's Arlington Heights Chrysler Dodge Jeep Ram

Great Dealership to Work With I went into this dealer with a fixed idea of what I was going to spend on their 2015 Dodge Durango Citadel. After working thru the numbers with Lance I went into this dealer with a fixed idea of what I was going to spend on their 2015 Dodge Durango Citadel. After working thru the numbers with Lance, we agreed on a price that worked. Had my trade in appraised, and accepted their offer for them to pay it off, I had put a large restriction on them. I did not want them to run my credit, because I told them that I was financing at a good rate with my insurance company. After working with Cristian and Bill, I agreed to let them run it, and try for a better rate. They were able to reduce it by 1.45% from my large insurance company. Cristian went above and beyond to help me understand the details of the numbers, and I truly appreciate it. Will definitely use that understanding down the road. Great experience overall! More

Good Experience I had a positive Experince at Napleton. The sales team worked hard to find the car I wanted within my budget. I would recommend them. I had a positive Experince at Napleton. The sales team worked hard to find the car I wanted within my budget. I would recommend them. More

great customer service Doug turned a bad oil change visit into a good experence today. I came in for an oil change on my newer vehicle and was told incorrectly from a sales Doug turned a bad oil change visit into a good experence today. I came in for an oil change on my newer vehicle and was told incorrectly from a sales associate that my past oil change package would carry over to my new vehicle, which i was told today doesnt by a service rep. I purchased the package 1 month before trading in my last vehicle so i was quite upset to pay so much for a multi-visit oil package to not be able to use it. Doug worked with us to come to a compromise. he really turned a really bad situation to a great customer service experence. More

Julio was great Honest, efficient dealership. Julio helped a lot. He knew the cars and helped me find exactly the car I needed. I had very specific needs, so it wa Honest, efficient dealership. Julio helped a lot. He knew the cars and helped me find exactly the car I needed. I had very specific needs, so it was really great to have him go through the search ahead of time to save money. More

Good cars! Marquis Singleton was friendly and helped in every way he could. Grayson L, was a great help with financing, and explained all transactions to us. Marquis Singleton was friendly and helped in every way he could. Grayson L, was a great help with financing, and explained all transactions to us. More

New car review Highly recommend Napleton Dodge. Emailed a few places before but stopped at Napleton's first and no need to go elsewhere! Everyone was so nice and hel Highly recommend Napleton Dodge. Emailed a few places before but stopped at Napleton's first and no need to go elsewhere! Everyone was so nice and helpful especially Joe C and Mario G. More

Outstanding Customer Service I am the type of person who usually dreads buying a new car. This could not be further from the truth with Napleton! I cannot say enough about their c I am the type of person who usually dreads buying a new car. This could not be further from the truth with Napleton! I cannot say enough about their customer service, everyone went above and beyond! I will never buy a car from another dealership. More

Finally, a great buying experience These two guys made my buying experience easy, efficient and pleasant. Typically buying cars these days is not a pleasant experience... These guys cha These two guys made my buying experience easy, efficient and pleasant. Typically buying cars these days is not a pleasant experience... These guys changed that and provided everything and more.. I would come back again for sure, and will. More

First time buying a car I love my car ! It's my first car , a Dodge Dart ! My dad speaks Spanish and little English and Ofcourse I knew nothing about purchasing a car . Q he I love my car ! It's my first car , a Dodge Dart ! My dad speaks Spanish and little English and Ofcourse I knew nothing about purchasing a car . Q helped us out . Totally tricked us into getting a warranty after asking many times if it was a warranty to begin with , they said no it's not . Even called a financial advisor so reassure us . So angry!!! I put in a cancellation request on 10/10 , 9 days later sent an email out after calling the dealer and no answer . Got a reply right away saying that the warranty cancelation was then being processed to find out that it hasn't been sent out!! I called where I have my warranty and the . So upset ! It has already been more than a month . So sad that they lied to us to begin with after asking many times . More

Awesome experience I Drove into Napleton Dodge on Black Friday and was immediately impressed. Met Robbie and Kim, and was even more impressed. No stress, I felt like I'd I Drove into Napleton Dodge on Black Friday and was immediately impressed. Met Robbie and Kim, and was even more impressed. No stress, I felt like I'd done business there . Made the deal and I couldn't happier. I'm gonna enjoy my Ram. Home run fellas. Thanks Ed Brown Kenosha, WI. More